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Business Profile

General Contractor

ProLine Contracting Group, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with ***** on November 29. He gave me an estimate that totaled about $30k for the renovations I needed done. I gave him a deposit of $15,312.50. *** was suppose to order customized windows, renovate 2 bathrooms, walk in closet, replace my old deck with trex wood, redo the stone for my fireplace, and a list of other tasks. Only task done was demolition of the veneer stone off my fireplace and place a sheet rock( which was also incomplete.) He kept stating that he ordered my windows and when I contacted the window company they have no record of my address. *** has given me the run around for these past few months and has caused excessive financial burden in my life. He even left my home dirty. He recently got into an accident and definitely cannot complete any task. Management has reached out to him since January 3rd to retrieve his Westchester County license in which he does not have. His NYC contractor license is also not registered. I need my money back. He is very unprofessional due to lack of communication and very challenging to reach out to him. Every time you do get in contact with him, he talks fast, makes excuses or sends you a text that he will call you back and never do!!! He has left some of his tools inside my home in which I have told him to retrieve them. I even offered to come collect the "materials" he claimed he purchased with some of my money. He does not seem to understand the importance of what the client wants, not what he wants to do. It seems that he is very sexist and is very unprofessional with women. He has been in constant contact with my boyfriend whom did not sign a contract with him. I looked up his other businesses and it seems to be registered under other alias. Who knows what his real name is. Other businesses found are ************************* AND ******************. Contractor ID belongs to a completely different name than what he told me. He informed me he will pay me back in 2 installments and have not.

ProLine Contracting Group, Inc. is NOT a BBB Accredited Business.

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