Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put my winter coat which originally cost ***** USD dollars in showcase cleaners to be cleaned and fix the zipper lining. Cleaners is located at *** ** ****************************. I put my coat in December 28th and it was supposed to be ready for pickup on December 30th. I paid the 75 dollars for cleaning and repair upfront. I went back multiple times it was never completed. The owner then reached out to me stating he broke my coat and is unable to repair it. On 1/17 he offered me 400 plus refund of 75 which doesnt cover the cost of purchasing the coat. He then offered 700 dollar check however I would like a refund for the current sale price of my coat which is ****** and refund of price I paid him to clean. With my coat returned that he has not returned.

  Customer Answer

  Date: 02/14/2023

  At this time, I have been contacted directly by Showcase Cleaners regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I contacted the cleaners owner ****** twice following up regarding the return of my coat, once on January 17th and the second time on Friday, January 27th. He ignored my messages and calls then responded on the 27th declining to return my coat because of the better business bureau complaint. The agreement was to return my coat and reimbursement me this owner is bitter and holding my coat hostage that he ruined due to a complaint. He told me he return my coat until I stop filing complaints and posting pictures of what he done to my coat. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ************************

  Business Response

  Date: 02/28/2023

  Hello 

  Thank you for giving me the opportunity to respond. I been trying calling for several  weeks and nobody responsed. I been in business more than 30 years and I treat my customers like family this is why your company has never have the need to reach me or send me a complaint letter before. 

  On Jan 4 I receive a request of two services one was to dry clean a coat also to saw a side of the coat. We inform the customer that the coat has signs of 3-4 years wear and tear and being dry clean several times and to please read the signs we have about any damage that could occur due to the the requested service especially in the fur that has the hat around and we inform that the alteration could be done ******** bring a coat to dry clean and saw one side of the coat. We explain tge visible signs of wear and tear and the conditions of the fake fur around the hat, ******** agrees and leave the coat to perform services. We explain that we advice before we did the job and that she agreed to have it done anyways.  ******** agrees and leave the coat. When both services was ready and the customer receives the coat and states that we damage the coat  and we have to refund in full for the services perfomed, the cost of the coat plus return the coat we (according to the customer we damage).We explain that we didn't damaged and the step by step process and ******** was not happy. ******** leaves and started calling several times a day the businesses with harassing language saying she will call the cops as well will take me to court. Then customer started to text to my personal cell phone and then business telephone number with the same language and all i respond was I am willing to solve the matter please accept my offer i am also willing to go to court i know my rights and i would like to close this chapter. The next day ******** calls and says accepts my $700 offer.

  Then customer come to my store leaves with a check , cash the check and the following day I get your complaint letter. The following  day ******** post pictures from the coat before i fix it into my business ****** page, cash  the check and the following day  this complaint letter. The complaint was never request the $700 plus keeping the coat. ******** is looking to damage my business image plus take the advantage of the situation: getting the $700 plus the coat she states is damaged and making me look bad. I ask the customer to cobatct yoh and inform you tgat she accept my iffer and tgat i was willing to return the coat and customer refuse. 

  I have the cash check and you could ****** my business ****** page to see the pictures. attached are the signs posted in my that refers what i am not responsible. what i am responsible. This faje fur is an ornament and we explain before we