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Business Profile

Check Cashing Services

PLS Check Cashing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stopped payment on 2 money orders one for $650and one for $675 total $1325.Paid the $15 fee for each money order 7/25/22. It is now 10/21/22 and still waiting on my refund. I've been calling since July and have been getting the run around. On 10/12/22 **************** called my home and stated a refund check was being sent out and I should receive it 10/19/22. On 10/21/22 when I called back, I was told they see in their system a refund check was sent out on 9/7/22. I stated when I called on 9/23/22 thats the same thing I was told, which I stated i never received. Which is why on 10/12/22 when **************** called me to say everything was straightened out and ill have my money by 10/19/22. Since 7/25/22 I've called on 8/29/22, 9/9/22, 9/23/22, 10/11/22, and yet again on 10/21/22. Every time I call no one seems to know whats going on and tells me to start the whole process over again. Which is the money order department will contact me within 24=48 hours. Once they can verify the check they supposedly sent out wasn't cashed, they will issue a new check which will take 7=14 days for me to receive. I asked why can't I go to the location i originally purchased the money orders from,and just reissue 2 new ones as my refund. They stated they don't/can't do that. It shouldn't take almost 4 months to receive a refund.

    Customer Answer

    Date: 11/21/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding PLS Check Cashing has been resolved.


    Sincerely,

    *********************

PLS Check Cashing is NOT a BBB Accredited Business.

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