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Business Profile

Tree Service

Osorio Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted ****** and received estimate #**** of No 01, 2022 for $2077.80 including tax. The project was to remove two leaning birch trees and trim another tree.The estimate clearly says "..remove debris from property" for all items.The work was done on 4 Nov. and the full amount was paid by our check #**** before the truck left the property, as requested by the field manager, ******. The check has been cashed by Osorio. As the truck left the property it revealed that the wood chips had been blown onto an existing wood chip pile and into a legacy stone wall, rather than into the truck.I contacted the Osorio owner on Tuesday, 8 Nov, by phone and she said she would have ****** contact me. No call was received, I called a left a phone message Tuesday, 15 Nov, I sent an e-mail message on Friday, 18 Nov. No reply has been received.They left an enormous pile of unwanted wood chips. They should remove them and blow the chips from the stone wall.Amazingly, ******** price wasn't any better than that of the national tree services firm we had been using. Keep clear of these fly-by-nights!

    Customer Answer

    Date: 12/23/2022

    Better Business Bureau:

    At this time, I have not been contacted by Osorio Tree Service regarding complaint ID ********.

    Sincerely,

    *************************************

Osorio Tree Service is NOT a BBB Accredited Business.

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