Complaints

This profile includes complaints for JM Auto Racing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JM Auto Racing

  11 Christine Court Bohemia, NY 11716

• 

  JM Auto Racing

  644 Empire Avenue North Babylon, NY 11704

• 

  JM Auto Racing

  Sycamore Avenue Bohemia, NY 11716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/25/25 I placed an online order for a car part for my grandson. I realized it might not be the right one, so I cancelled it right away. Then found out it was the right one and re-ordered within a couple hours. Then, I chatted with a *** of theirs online the next day and found out that the part would not be in stock for at least another week as it was coming from ******, and then would ship out when they got it. So, I asked them to cancel. This was still within their 24 hour cancellation timeframe. On 08/03/25 I received an email that the part was shipping. I contacted them via email again the next day 08/04/25, and their ***ly was "If you need this cancelled, we can certainly do so." Then on 08/05/25, they emailed me and said there were two orders and I told them that due to the part not being in stock, both were cancelled. Their email ***ly, "No problem, we will get this taken care of." Then on 08/08, I got an email saying the part was out for delivery! It arrived via *** and I met the driver at the door and refused the package and he took the info down that it was cancelled and said no problem, he would return it as a refusal. On 09/04, I emailed inquiring about the status of my refund because this has been going on so long now, and got the standard email back that due to high volume of emails, they'd get back to me soon. On 09/08 (yesterday) I emailed and said I'd be contacting the BBB because this had gone on far too long. Today, 09/09, I get an email saying the part from JM Auto Racing is out for delivery! This time by *****! I don't know what to do anymore!

  Business Response

  Date: 09/10/2025

  Customer placed two orders - ***** & ***** both on the same day.

  Customer cancelled the one order *****.

  Customer than received tracking for the second order, *****.  See attached conversation from customer.

  We attempted to recall the package but were unable to.  Customer refused the package and as stated in our policies, we are not responsible for lost packages that occur if the package is refused.

  Once we receive our item back, a refund will be processed.

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   They did receive the package back and are still trying to deliver it back to me according to an email I just got yesterday! These people are scammers.

  
  ***** ***********
  
  
  
  
   
  

  Business Response

  Date: 09/11/2025

  We are not nor did we request it to be redelivered to you

   

   

   

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   Then ***** on their own sent me a message a couple days ago saying that a package from ******* was on its way? Curious also that it was *** the first time! When I refused it. 

  ***** ***********
  
  
  
  
   
  

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2024, I purchased a header (car part) from **************. I used the ****** company to purchase said part, but to this day have not received the part nor a refund. I have contacted them multiple times including 12/31/2024, 01/17/2025, 02/05/2025, and 04/01/2025. I reached out regarding the product never being received, as well as eventually requesting a refund. I was told a fire had started at the shop which delayed orders back in February. Obviously, its been quite a while since then. I just want my money back so that I can pay the loan off and not concern myself with the company any longer.

  Business Response

  Date: 08/25/2025

  Hello

  As this company was sold back in February of 2025, can you please provide an order number so we can look up the archives on this?

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received a refund. The order number is PO#***** ********
  
   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********** ******
  
  
  
  
   
  

  Business Response

  Date: 08/26/2025

  Thank you for providing that information.

  To confirm this is a ****** header?  Are you looking for a refund or a replacement on this?

  Customer Answer

  Date: 08/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  That is correct, the ****** header. I am looking for a refund please as I never received the product in the first place.

  Thank you.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********** ******
  
  
  
  
   
  

  Business Response

  Date: 08/29/2025

   As we don't have access to your card information , please provide a ****** address for us to issue credit to

  If you don't have a ****** account, my only other option would be store credit.

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  A refund has not been processed yet. My ****** is ***************** . Please message once the refund is sent so I can properly close the case. Thank you!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********** ******
  
  
  
  
   
  

  Business Response

  Date: 09/03/2025

  Hello

  This has been completed and refunded.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on July 1st of 2024, I purchased a Meisterschaft exhaust from **************** for $4,766.08.he exhaust I ordered was for pre-** ******** up to 2008.Details of the exhaust can be found at the manufacturers ******************* Gallardo V10 Coupe / Spyder V10 [2006+] | ****** After about 5 months of waiting and many emails requesting a status of my order, a package was finally delivered on December 9th, 2024.However, it turns out that despite the invoice clearly stating that the exhaust I ordered was for pre-LP and a picture of the expected exhaust can be seen on my receipt, the company somehow sent me an incorrect exhaust for an ** ******** 2009+ which cannot be installed on my pre-LP.I requested a return label as well as a refund which was denied by JM Auto Racing because they "dont do refunds on special order items".Instead, JM Auto Racing contacted the owner **** from ****** and he apologized and stated he would initiate an emergency fast-track production for a replacement unit.Strangely, JM Auto Racing asked me if I was willing to sign a document to close out my dispute before I even received my exhaust which I denied.**** from ****** stated that the exhaust would be shipped out by 02/20 but I've never received the exhaust or even a shipping confirmation.And now, the last 3 emails I sent to JM Auto Racing as well as ****** have been completely ignored.I called my bank for help but because I paid with a debit card I have no option to charge back the money.I am out nearly $5,000 and still dont have the exhaust I ordered.

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding JM Auto Racing has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a carbonfiber hood for a *********************** June of 2023 from JM Auto Racing.com located at ********************************************************. ***** Phone# **************, for $2200, PO# *****(29871). After nearly 3 months and multiple phone calls, the hood comes in. During inspection of the hood, its obvious there is an issue with the mounting brackets are upside down inside the hood molding. There is no way to alter nor fabricate the brackets to make it work properly. Jm auto Racing was contacted immeditly, and *** or **** was the sales rep handling the issue. He put the issue off on the manufacturer, stating i would have to contact them directly to submit pictures and discuss options, which i did. The manufacturer confirmed recieving the pictures and requested information, and said they would get back to me. After several days, i call manufacturer back, and was told the issue was under review. This was frustrating, because i purchased the same exact hood from this company 2 years prior. So i provided pictures of the first hood i purchased that obviously works, and comparison pictures of the second hood, which clearly does not. So it is very clear to see what the problem is, and that there is no way to corrrct the manufacturers mistake! Week or two go by and i contact JM Auto Racing, and *** or **** says he would figure it out. I call him back several days later, *** or **** states he worked it out that a Replacement hood would be sent to me, and i would recieve it no later than December 2023. The beginning of Janurary ****, no hood, no info. Again i contact JM Auto and request a Refund. They explain the hood has to be returned before a refund can be issued. As requested i package hood as instructed, take and email requested pictures of packaging. Got verification the pictures were recieved, and told shipping info would be sent. That was 2 weeks ago, and i have emailed and called multiple times and got no response in return. Issue is going on 8 months, i want a refund

  Business Response

  Date: 01/22/2024

  This is hood is sold quite often with no complaints.  As this is a specially made to order item, meaning that the manufacturer only produces them one at a time, and not in batches, it is subject to all terms under our Special Order policy that is stated on the website.  As is such, you are protected from items that have any type of fitment issue, but any return or replacement is subject to that of the manufacturers discretion.  They have decided to replace the hood.  ETA initially provided by the manufacturer is late December/ early January.  We would never give a firm delivery date as it's something we do not have control over.  That is why it is called an ETA as in estimated time of arrival.  The replacement was delayed in shipping to ******* and is currently in port awaiting customs inspection and clearance.  Factors that us nor the manufacturer have any control over.

• Initial Complaint

  Date:11/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concerns my order PO#*****. I called on cancel the order on November 10th due to selling my car and receiving an email from you on November 6th at 12:35 pm the shipment of the Bilstein B12 (*********) has been delayed until approximately 12/29/2023. A representative from JM Auto Racing provides instructions to cancel my order, then later calls me to tell me he received an updated email that my order has been shipped. Problem is I already sold my car. Now I have ***** trying to deliver the shocks almost forcing me to take off work to receive them. I need a return authorization to have these return. No one is answering the phone. I understand that you have no control of delays but this is ridiculous to be told that the shipping has been delayed to the end of December and now they are here and I sold the car. I should not be charged any fees for errors on the manufacturer or JM Auto Sports. To this day, I have not received any other emails regarding my order has been shipped.

  Business Response

  Date: 11/15/2023

  Hello

  Looking into this , everything the customer has stated was correct.  However, this order was placed in August.  The part was a special order item from Bilstein. The item shipped November 9th per email sent to us on November 9th at 9:53pm eastern time, after we were closed.  The tracking information shows this.  The customer called in the morning to cancel the order.  Tracking was not yet posted from the previous night when the customer submitted the cancellation request.  We promptly contacted him back minutes later letting him know the item shipped.

  While the manufacturer did send an update for a delay on November 6th, for which the customer was notified, they were incorrect.  The item shipped prior to the cancellation.  We told the customer today , 11/15, that we would reach out to the manufacturer to see if they will waive "THEIR" restocking fee for special order items .  Then we receive a BBB complaint when nothing here has been our fault.  Customer had 3 months to cancel the order.  
  

  We have authorized the customer to return this product once he has it in his possession.

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the *** header and catless downpipe with black ceramic coating from them which got delivered February 9th.This is a made to order item (as they claimed) and my invoice CLEARLY says that its for the 1ZZ and they didnt bother to double check before placing an order with *** and I received a header and downpipe for a 2ZZ.How complacent can a company be? I emailed today for a refund because this is NOT MY MISTAKE and clearly either JMautosports or ***s mistake.I swear on everything I love that if they dont give me a full refund I will **** I do not want another order to be placed because I highly doubt it would be accurate.And if they even dare try to charge me a restocking fee FOR YOUR mistake. I will take this to court. Try and test me.

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:6/23/2022 Item purchased was a VIS racing external styling carbon fiber *********** 350Z. Order number ***** Tracking numbers: there are two ********* and *********.When I ordered I did get a hood, but it was damaged, they picked up the damaged hood and sent out another, this one was the wrong item, so that was returned. The third item they said was sent out but I never received it (tracking number *********) reached out to shipping company and confirmed that they had the slip but no item. Contacted JM auto several times via email, and by calling and was given the run around. This has gone on for way too long for there not to be a resolution. Meanwhile I am out of $1332.50. At this point I don't want the hood anymore, I would just like a refund so I can clear my accounts that it was paid out of.

  Business Response

  Date: 02/22/2023

  Customer contacted us 3 months after the order was made letting us know about the issues.  If was handling directly with VIS without our involvement and without or knowledge.  We are attempting to get ahold of the manufacturer to get clarity on the situation.