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Business Profile

Real Estate

Exit Realty Front and Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Barb G**** sell home at *** ******* *****  Sold to ****’s, requested close 6/13/23. T **** got new job tried to gclose early. Concerned reached out to *** *****, our lawyer at *** on 6/7. Get call *** 6/8 ****’s called said we authorized to close early. *** said no, advised no close prior to 6/13 personal stuff in home. ****’s asked *** if they could put belongings in home; said absolutely not. Get a text 6/10 n ****** *n driveway. Take pictures call Barb 8 am; calls 8:30 am says ****’s just parked truck, were tired. * **** removed 9 am. Go to house 2 pm open garage, full Barb lied knew ****’s put belongings in house without my permission. ****’s realtor, ********** ***********, Howard Hanna, had to let them in with the key in the lock box and left. Bottom floor of home full of their stuff. Wife calls Barb get their stuff out; Barb calls states She gave them permission she thought I said they could use part of garage” even lawyer said nothing in the home. ****’s moved our belongings to put their stuff in the garage. Barb stated ****’s had insurance, policy dated 06/09/23 was for the property and contents; a property they did not own. Contacted insurance co being they did not own home invalid policy to cover their stuff. Front door unlocked /all night next day. Barb stated belongings in home ****’s waived the walk through. Locked storm doors, could not remove lock box. Get call ***; ****’s want walk through; ***: you waived that right you put belongings in home. Barb G**** lied repeatedly to us, ****wed access to a home that she did not own, nor did the ****’s, no insurance on their stuff, and left home unlocked. Barb G**** was unprofessional and acted more on behalf of the buyer than us as seller. I would like to recover my fee paid (Fee is 3% or $9,750.) She did not have permission to have ****’s store stuff, and we could not use the 2nd bay of garage. There are more detials but limited do length.

    Business Response

    Date: 07/11/2023

    I would like to offer to donate the entire real estate commission of  $9,750 to the local Binghamton **** food pantry to resolve the dispute.

    Business Response

    Date: 07/18/2023

    I can only make payment to a licensed real estate broker.  If the objective is to punish me I am willing to give up the commission hence I will donate to a registered charity.

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    We reject as we hired Barb G**** to represent us.  She, as stated, did more for the buyers than us.  Our home is not a storage facility.  She broke Realtor Ethic Rules.  She should not be paid for what she did to us.   I do not believe anything Barb can say because of the number of lies.  To even tell us the truck was only parked and knowing that the buyer's were putting their belongings in the home.  To donate does nothing for our inconveniences or time we have spent dealing with this.  A donation gives them another break; a tax write off. 

    Regards,

    ****** ******

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