ComplaintsforUtica National Insurance Group
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Complaint Details
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Initial Complaint
06/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My policy ******* was cancelled by me effective 03-30-2021. I had already paid a premium of $561.00 which covered the policy for period of 1/27/2021 to 1/27/2022. I contacted Utica National several times and inquired about a refund. They originally stated that I would receive a refund after an audit was completed on the policy. When I contacted them on 6/22/2021 I was informed there was no refund they could show that was due. If I paid for 12 months coverage and my business stopped needing the coverage after 3/30/21, then I should have been refunded for the remaining 10 months.Business response
06/25/2021
June 23, 2021
Daniel T******
Director of Premium Audit
Utica National Insurance Group
Better Business Bureau – Complaint Response
Reference ID: ********
Insured: * ******* ********** ***
Policy # *******
Period: 1/27/21-3/30/21
Dear *** ***,
This letter is a response to an inquiry ID ********. Per review of our audit system the insured’s cancellation audit was in process and finalized today, 6/23/21. The prior policy period audit needed to be completed and billed prior to the cancellation audit period could be audited. The cancellation audit refunded $486 to the insured. We have since communicated the audit results to the insured and will work with the insured on any follow-up communication.
Sincerely,
Daniel T******
Director of Premium AuditCustomer response
06/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *******
Initial Complaint
05/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I initially phoned Founders Insurance on 3/30/21 after receiving my first notification from ***** ****** ********** I spoke with a representative to inform Founders Insurance, once I received the police report for the auto accident on 3/17/21. The representative informed me that a claim had already been filed and the status was closed. I was transferred to Andrea and I left a voice message as advised. I received a voice message from Andrea on 4/5/21. I returned a call to Andrea and left a voice message on 4/26/21. I have not been contacted from any representative from Founders Insurance. I need assistance in filing a claim upon request by ***** ****** ******** Medical Center concerning my treatment on 3/17/21 due to the auto accident.Business response
06/14/2021
On May 6, 2021, the Non Injury adjuster advised the complainant that the file was under investigation and that we were awaiting photos of the complainant's vehicle and our insured's vehicle. A claims investigation is necessary, due to conflicting stories from the our insured who stated the complainant's vehicle was parked and unoccupied and the complainant stating she was parked and sitting in the car. On May 19, 2021 the complainant advised the Non Injury adjuster that she did have proof of the accident and would call back with the plate and VIN.
At this time Founders Insurance is still awaiting supporting documentation and continues to investigate this claim. A Bodily Injury adjuster has been assigned to the case to review damages and injuries being reported, as well as continuing our coverage and liability investigation. The newly assigned Bodily Injury adjuster will be contacting the complainant in the next 24 to 48 hours.
Sincerely
Brandy N*****
Complex Claims Supervisor
************
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Customer Complaints Summary
17 total complaints in the last 3 years.
8 complaints closed in the last 12 months.