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Business Profile

Electric Companies

New York State Electric & Gas Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for New York State Electric & Gas Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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New York State Electric & Gas Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 501 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have recently taken over the property management and are now responsible for paying the bills for the common center. However, the process has been lengthy and frustrating as we had to transfer accounts from NYSEG multiple times, often being transferred at least six times during a single phone call that usually lasted hours. One of the accounts had an outstanding balance of $20,000, which was caused by a miscalculation by NYSEG. The developer signed a payment agreement plan to resolve the issue. Unfortunately, when we transferred the account, we were not informed of the payment agreement, which subsequently fell apart. We now want to enter into a new agreement to pay off the balance, but we are facing difficulties. NYSEG does not allow us to do it cause it's already a closed account. We wouldn't have done it if we had known that transferring the account would cause the payment agreement plan to fall apart. However, we want to come forward and pay off the balance. NYSEG is making it difficult by saying it's a closed account, which is very frustrating. My experience with NYSEG was that the first time, they told me that I could do it, but after being on the phone with them for hours, I got cut off and couldn't get back to the same representative. No one at NYSEG can recall our previous discussions, and there is no manager or account specialist to contact. Their customer service is terrible.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account number is ***********. I was charged $647.35 for electric use.

      My previous billing history was 77.57, 137.00, 146.65.

      This occurred after the installation of smart meters and can't possibly be correct based on my past usage, and I believe I am being drastically overcharged.

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on a former budget billing plan and had an ending balance of 138.91. I asked for a pmt plan for that amount and was given one. When the new budget billing came out, I asked to have it removed within 1 week because it was to much per month. I was told I had to wait until the next billing cycle. Now they're trying to say that the charge on my current bill of 83.87 is from the last budget billing and that's a lie. My ending balance of the previous budget was 138.91 of which I'm on a payment plan for. If this is true, why was the 83.87 not added to that 138.91. They are trying to charge me for a budget plan or preempted energy usage that I didn't use or never will use because I cancelled the budget billing within a week of them putting me on the new one that started in February 2024. I've called them 4 times about this already and still no resolution or satisfactory answers. My last bill of 149.91, I was told that it would wipe the slate clean of any existing charges and i would start on regular monthly billing from that point forward. I paid that bill in full. I would like them to remove these trumped up charges of 83.87 for something I never used or will use!
      I'm only disputing the amount of
      83.87, nothing else

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother had to have a knew meter put in , in Sept 2023 but I pay the bill.since the knew meter was put in Sept I have had nothing but problems with nyseg with getting a bill, and I didn't get a bill for months and every time I called it was always different stories, it was they were having problems with there computer and system, but i should be getting a bill soon then it was it was higher then normal compared to my other bills so they wanted to make sure it was right, then it was they didn't do something right all they had to do was put something in some kind of number the lady said She said she would fix it and sent out a bill, finally I got a bill but a bill of 438.42 and had to put down 66 dollars by Nov 27 2023 then after that was told to pay 37.42 by the 27th of every month i got a bill last in January of 2024 of 146.39 i paid 159.39 on jan 22 2024, now in Feb 2024 back to getting no bill again,when I called I was told from the lady they couldn't get a read of the Meter because of not matched numbers & missing #s because of the the knew Meter she said ,yes since sept so they knew this why wasn't this fixed then,but she told me to read off the meter to her and told me it did match from what she was told from the reading from then, and that a bill would be sent out and still nothing again.then we had knew smart meters put in Feb 20th 2024 of this month on my street and neighborhood was told they couldn't do ours because the numbers were not a match, there were not a match because from recently being told that they never registered the knew meter number well that's there fault they should of did something about this when i started complaining and calling over and over since sept of 2023 , I shouldn't have to get stuck again with another high bill, we just want this problem to be fixed this isn't fair to me and it's stressing me out. we even called them again sounds like there playing games again..how hard is it for them to fix this problem

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the most shady company I have ever dealt with in my 40 years! Once again, charges appeared after I called 2/1/24 specifically to ask how much I owed.. what was the total balance owed on the account because I wanted to pay it in FULL. I even said, are you sure it's just the $800something? Because I don't want any surprise charges in a month! Yes mam that is the total owed. So I just go online to pay this month's bill, account says you owe $217.47, past due $0.00, Total account balance $375.60. Hmm well that's strange, why are they different? I download this months bill and the $375 was the balance for February statement. Called today 2/22 to ask why they say I only owe 217. The "manage payment plan" button happened to work when I clicked on it while on the phone with her.. it never had before and I didn't ever sign any payment plans. Well imagine that, it says I had an active payment agreement with a remaining balance of $200.13 for 42/month. Why wasn't that mentioned when I called to ask how much I owed? I had the money to pay it in full back on the first. Now I only have enough to pay my other bills. I decide to use my rent money to pay it off. She transfers me and apologized for the "miscommunication". I tell the next dept. I'd like to pay off my payment agreement. He says ok, you have a remaining balance of $368.13. I said excuse me?? Then why does my account on your website say my remaining balance is $200.13? He had no answer of course, they never do.Hechuckled.There is nothing anywhere stating where that amount came from that I just paid. Not to mention I never signed any payment agreements to begin with! This is nysegs common theme, hidden charges &balances, surprise bills. They have been robbing customers for decades. They don't want you to pay in full, then they can keep charging fees and surcharges. The state can fine them all they want but until those fines are greater than what they're stealing from their customers, they will continue to rob us!

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

         My delivery charges are to high

         NYSEG is charging over my use of electricity used with high delivery charges.

         Look back in the years on mu account number 

         They have been doing this for a long time.

         Here are two statements to start with.

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nyseg I called in January for my bill said they were changing my bill so February came I called first off month said they get my bill week went by no bill called third time said again messing with my bill I am on fix income there is no one witching this company at all us older people trying to pay on time and they think they can do what ever they want why don't they be witched

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of Feb 2024 I have not received a correct bill or billing cycle since November of 2023.
      I am double billed each month making my bill unbearable and putting strain on my household
      and other utilities that are due near the same time. They are doing this to several people
      in my neighborhood and they will not resolve the issue. I didn't even receive a bill for February..
      Everytime I reach out to them I am told it is being handled by the back office.
      Now there is a new twist with these solar communities. Some people havent given permission to be part of..these solar communities and they are enrolled. Why isn't NYSEG being held responsibile for their actions? All I keep hearing about is the class action lawsuits. I want my billing cycle fixed to monthly and I dont want to be double billed.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      nyseg is aware i filed bankrupancy and a check of 274.13 was cashed on febuary 9th then the lost it changed my account number with iut telling me at all been fighing with nyseg to correct this isse but wont correct my bill bankrupancy law stats the bill is not oweable due to fedrail bankrupancy lawnow they say i owe 600 bucks more im tyred of dealing with them in this matter

      Customer Answer

      Date: 03/11/2024

      my account is on bankrupancy they know this and is still charging me the amount on bankrupancy been fighting for monthes trying to resovle this but no luck

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My energy bill for the month of February from NYSEG was 400% higher than previous estimated and actual readings throughout the past 12 months, despite no change in energy habits. Contacted said company, told through representatives that there was nothing they could do. I asked for them to come out and check if the meter was faulty, they denied my request. I am forced to pay to keep the lights on as they are the only energy supplier that can provide electricity to my apartment. I am looking to take action against the company. See my statement from February below

    New York State Electric & Gas Corp. is NOT a BBB Accredited Business.

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