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Business Profile

Electric Companies

New York State Electric & Gas Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for New York State Electric & Gas Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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New York State Electric & Gas Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 501 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nyseg came out to shut off upstairs that never paid her bill and then moved out but shut off the wrong gas meter they were suppose to come out and turn it back on but after waiting several hours was told to bad basically wait till morning I had no gas to cook or for hot water I am disabled elderly and a diabetic I need to cook my meals I also take care of my autistic grand child who needs to eat and take baths for calming reasons Nyseg refused to come back out this was their fault not mine we had to spend money to order dinner and now won't be able to shower until they come back This should have never happened.

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Wife and I beyond Frustrated by our electric company. we have lived in our home for over 5 years. We do nothing different from month to month and our electric bill is any where from 9 dollars to 600.00. We have called the electric company and they do nothing for us. They told us that it is what it is, prices go up and down. I sent you my account number please look in to this if you can. One month in spring it was 9 dollars and change and the next month is was almost 600.00. The month after that it was around 50.00, Than 140.00 this month its 360. it makes it so hard to budget for anything not know what the electric bill is going to be. I get sick to my stomach before i open the bill. Can you please help?

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday October 4th ,2024 NYSEG was over paid $232.66 on accident. When contacted about this error, they stated they could do nothing about this until Monday October 7th 2024. The bank had removed the funds from the account and they appeared to be lost in limbo. The representative refused to fax a letter to the bank to put the money back. They kept trying to brush me off with a there is nothing we can do until Monday attitude. A supervisor was contacted and hung up on me. I am writing to resolve this dilemma.

    • Initial Complaint

      Date:10/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed for utility services at **** ******** rd an address that I do not reside at. I moved out in November of 2019 and had the utilities shut off 3 days prior to moving I just found out that I have a bill that goes from 2019 thru 2021 I have a lease from my new address in ******** ****** that proves I did not live their at that time.

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The last time I used NYSEG was in 2018. when I started service in April 2024, I received a welcome letter and a payment program letter, stating I was a part of the program due to an old bill. I called them immediately to find out what was going on but received no just answer, I was just told they have the right to bill up to six years. April 11th, I received back surgery, and I went from making almost $800 a week to $627 a month, with my rent being $1,700. I tried to get help from programs due to my surgery causing my situation, but no one would help me. I found out about PULP and they have been trying to help me with NYSEG for the last month. NYSEG admitted to entering me into an illegal contract for a DPA but are refusing to except my lease and letter from my landlord, stating how much my rent is monthly and the amount we agreed on weekly due to being $3,400 behind after surgery. I gave them a copy of my lease, the $500 weekly agreement my landlord and I made to help me catch up, three months of uber receipts for work, and three months of paystubs. they are refusing to accept the letter and lease; they say it needs to be notarized but my landlord never responded when I asked could he drive four hours to do that for me. I asked if I could use the text messages he sends when receives payment weekly, they denied that they had the nerve to tell me that they didn't feel comfortable not being able to verify these things unless it was notarized. I asked could they just call him, his number and name are on the lease, they denied me that. It's been over a month and my children, and I have been displaced due to no electricity. They entered me into an agreement without person and now they don't to believe my documents, meanwhile, when they applied the previous agreement, they had no knowledge of my financial state, yet they did it anyway. The DPA request was for no money down and $60 on top of each bill, which is still a struggle, I have kids, groceries and $500 a week.

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a trailer in ******** county. I called and set up service through NYSEG towards the end of September. Service was turned on without any issue. Received my first bill around the 19th of September. It stated that my current charges were around $70.00 but I owed them approximately $1128.00. I then received a separate notice that day that I owed $1054.08 as a past due balance. When I called to dispute this I was asked if I had ever lived at 122 Sykes St Groton NY. I did 14 years ago. They have since cut off my power with no way to rectify the situation short of paying this in full or agreeing to a payment plan I can't afford. Leaving my child and I without power. I don't believe I owe this bill, yet they won't let me dispute it and refuse to reconnect my power until it is resolved on their terms. Which I financially cannot do. I have the ability to pay my current charges of approximately $70 that are due by 10/10/24. And my bill going forward. I do not have the means to pay this supposed 14 year old debt of over a thousand dollars.

    • Initial Complaint

      Date:09/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday May 30, 2024 the NYSEG crew came to our road to transfer wires from an old pole to a new one. They told us that morning that power would be restored by 1:30 pm. After the wires were transferred the system was recharged (their words) and from that time forward our generator did not work any longer. My uncle was on the road and after the system was recharged one of the workers asked him if any houses further down from anyone with a generator had issues with power turned back on as he said there could be a power surge. We could no longer get the generator to start. I contacted Generac and they came to my home on June 19 to service the issue. The technician said the started no longer worked and could have been "fried" by the power surge. He also did a tune up and general service on the generator. We are asking that we be reimbursed for the started only ($146.99) as the other service was of a general nature. I have written them a number of times as in the pdf attached. I was advised in an email from them on August 29, 2024 that I would have an answer within a week. That was one monthe ago with no responses from them. I do not believe they are acting in good faith so I am now filing a complaint with you.

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No bills being sent to email nor address. They shut off utility without any notices being sent

    • Initial Complaint

      Date:09/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a residential account with NYSEG on 8/23/2023. NYSEG requires this for service, which is reasonable. NYSEG then gives you deposit receipts for the $505, which explicitly state the amount will be refunded after 1 year of excellent payment history and no issues. My account has no issues, and it is now over 1 month past the stated deadline for which the refund will be received. I called multiple times and was told a check would be sent. That was 3 weeks ago. I emailed and called multiple other times, and still don't have an answer on when I will receive my money back (which they essentially just hold hostage; it's not owed for any service). I did not want to file a BBB complaint, but this is unacceptable. I hope NYSEG reads this and gets my check out ASAP. Their service for utilities is excellent, and line workers and employees are excellent, but customer service is awful.

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For approximately a year I have called NYSEG customer service line monthly to current regarding my billing statement issues. These include but not limited to mis leading information from representatives , billing be delayed and receiving two bills at once , excessive hold times , not receiving call backs from management when requested , technicians misreading meter. In August of 2024 I spoke with customer service about it currently being the 2nd time a technician has mis entered my electric meter read even with it being bi monthly. The supervisor explained to email my meter read of pictures showing clear until my smart meter was installed to avoid any billing delays or discrepancies with providing a $25 credit to my bill. I’m 9/11/24 I had emailed what I was instructed of my meter submissions regarding electric and gas to be reviewed. On September 11th, 2024 I followed up by calling customer service to see if anyone had reviewed my email and completed this as I did state in the email on 9/11/24 I wanted someone to let me know it was completed and did not receive that via email , mail or call. The representative stated the email has been very full and they are currently back logged but explained that wasn’t my fault so she was going to reach out to the team who is able to access that email and submit the meter readings then follow back up with my within 24 hours by confirming my phone number. The agent also indicated the smart meters were to be installed in my area soon but I would receive a written notice giving a 2 weeks heads up. On 9/18/24 I received a bill via email for $97.61 due on 10/11/24which gave me the impression this resolved and would follow up with me that day , unfortunately this was not the case. Today 9/19/24 I received an additional bill via email for $142.56 due on 10/11/24 with still no phone call indicating my meter reads were located /entered or the issue I was having with billing. I would like a deduction from my bill due the inconvenience.

    New York State Electric & Gas Corp. is NOT a BBB Accredited Business.

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