Complaints

This profile includes complaints for Star Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Star Hyundai has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Star Hyundai

  201-16 Northern Blvd Bayside, NY 11361-2542

• 

  Star Hyundai

  1634 Pidgeon Meadow Road Flushing, NY 11358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2025 I went to Star Hyundai repair after it was confirmed my cars transmition issues.. I demanded I did the test drive with their mechanic/ technician. They told me to wait around for about an hour and I can go. I waited 4 hours and they said they did the test drive without me . They lied claiming it's the spark plugs. They said i had to pay out of pocket even though it was not the item broken. They said if I don't do the spark plugs they will do not do further testing. This was ******. I paid to change up those spark plugs they did not give me the broken spark plugs and claimed it was fixed. I drove the vehicle and the vehicle was broken again. We took the car back to the dealership and force them to do a test drive with us in the car. They now have the car for 3 days and after I spoke to corporate they claimed that it was something else I already just had done. I advise them that this was just done I'm not paying to have it a second time. Star Hyundai said they will not test further or do they repair until I pay out of pocket or corporate does. I advise them that their corporate will not get back to for me for at least two to three business days and they said too bad call them again. I want the transmission repaired.

  Business Response

  Date: 04/22/2025

  THERE WAS NO TRANSMISSION ISSUE WITH THE VEHICLE. THERE WERE MISFIRES WHEN CAUSED THE VEHICLE TO NOT ACCELERATE PROPERLY. THE SPARK PLUGS WERE FOUND TO BE FOULED WITH CARBON BUILDUP. WE CONSULTED HYUNDAI ENGINEERING TECHLINE THEY RECOMMENDED TO DO TOP END ENGINE CLEANING TO CLEAN OUT CARBON DEPOSITS. THIS VEHICLE IS 9.5 YEARS OLD. THE ENGINE CLEANING IS NOT COVERED UNDER HYUNDAI MOTOR AMERICA  UNDER WARRANTY BUT THE CUSTOMER DID NOT WANT TO PAY. WE SUBMITTED A GOODWILL REQUEST TO HYUNDAI AND THEY AGREED TO COVER AT NO ADDITIONAL CHARGE TO THE CUSTOMER. WE PERFORMED THE CLEANING AND THE ISSUE HAS BEEN RESOLVED. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 05/07/2022 and dealership sold me extended service agreement with Horizon Portfolio Protection. The agreement provides for a refund of service agreement price in case of total loss of the car. At the time of purchase, Star Hyundai assured me that they will be dealing with Horizon and provided me with their employee contact to handle any issues in connection with extended warranty. The car was declared a total loss in Jan 24. On March 14 2024, I reached out to designated contact at dealership to obtain a refund of service agreement price as provided by the contract. Documentation supporting total loss was sent the same day as instructed by dealership contact. I followed up with regular phone calls but was instructed to wait but never received any documentation acknowledging my claim for a refund. In July 24, I called Horizon Portfolio directly and they assured me that they don't have any information under my VIN number and directed me to work with dealership. On July 11 2024, dealership contact advised me that he does not have any information from me and I was instructed to resend documentation confirming total loss again to the same mailbox. I escalated this situation to multiple people including salesperson who sold me the car but was instructed to remain patient and wait. On August 12, 24 I received a message from Star Hyundai that my refund will be processed soon. As of today, I still didn't receive anything. I called Star Hyundai again and they will follow up with Horizon again but it has been six months since the process started and there is no resolution.

  Business Response

  Date: 09/23/2024

  We apologize for any delay. We have received the proceeds from the warranty company and are issuing the pro rated refund today($2101.47). the Check # is ***** and will be sent out to you ASAP.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I can give Star Hyundai Service a ZERO. I would I dropped off my car for a check engine light that came on. It was late (July 5,2023) so I was a few blocks from the Star Hyundai *************** I parked the car on the street and waited to the next day to call Star Hyundai Service. When I called the receptionist told me" I can not park the car on the street/(public street)". I said "you do not tell me where I can park the car on public street". My son went to drop off the keys and fill out the service report. A few days later. I called Star Hyundai said the repair is under warranty. So they replace a Knock Sensor. I picked the car up on July 10th. My son drove the car 15 feet the check engine light came back on. We drove the car back in the service. So from that time on I sent emails to the Service Mgr. for any updates. The responses from the Service Mgr. was rude. Sometime later the service Mgr. ended her email. For me to pick up the car and take the car to another dealership. Which is not what I expected to hear.Later the Service Mgr. told me that they *********** to check the engine light issue. And after 2 weeks go by.I had to email the Service Mgr. again for any type update.She replied that the part the have is not the part they need. That they need to get another part. And they will not buy that part so they check the problem with my car.I was on vacation when I received that email. (total of 3 weeks in the service center)I went to pick up the car on August1,2023. The service advisor claims they can not order the part. The decision came from there upper management. Which seems strange. That a dealership service center does not want to fix a car.We received the car and the driver side window was slightly opened. I tried to close the window. It did not go up or down. So I had my son go get the service advisor. When I drove the car into the service center. She explained they do not touch the drivers side windows. But I explained that Star Hyundai had my keys for 3 weeks. That they are responsible for the car and any thing that's happens to it.They stated again. They worked on the engine and did not open the window.Then my son pointed out that every car being serviced has the drivers side window open. I showed them that they try to have the employees close some of the windows. But it was too late I saw the windows open on the cars in the service center.Also had a dashcam. It shows the car going into the service center. It also shows that car was just being moved around. Not to being serviced at all. And the best is the dashcam has audio. You can hear all the noise when the driver side window is open. So Star Hyundai ************** lied about opening my window.

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

  Business Response

  Date: 08/03/2023

  We apologize for the poor experience. We would love the opportunity to reconnect and get down to the bottom of what is going on. Please schedule an appointment and we wll have our service director personally involved in making sure things go smoothly. 

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The engine on my 2017 Tucson seized on Nov. 1, 2022. The vehicle was towed to Star Hyundai on Nov. 2, 2022. It took the service manager *********************** over 3 weeks to inspect the car and submit it to the warranty ***** Finally got an answer in Jan.. that warranty had approved a new engine, but that it was on national backorder with no ETA in sight. During this time, they had parked the car on the local street with no security. The car had received 3 tickets for NO INSPECTION as the inspection had expired on 12/31/22 and you can't do an inspection without an engine. I was NEVER notified by Star Hyundai that I had received the tickets. I was notified in Feb. by the ********** that there would be penalties if I didn't pay them. When I contacted Star Hyundai about them paying the tickets, *********************** told me that it WAS NOT their responsibility, but mine. When the engine finally arrive in March, I was then informed that while the car had been sitting on the street, the Catalytic converter had been stolen along with some other vehicles in their possession. Once again, it WAS NOT their responsibility, but mine., and I had to file an insurance claim to get this fixed. I also have to pay the deductible. After they put the engine in the car, they parked the car on the street again and it received another ticket for No Inspection, and again, I WAS NOT notified by Star Hyundai. When I finally pick up the car on April 17, 2023, they couldn't even was the car (it was filthy).

  Business Response

  Date: 05/02/2023

  Hi 

  We apologize for the series of events that got us here. Clearly **** did a poor job communicating how long the process would take. The truth of the matter is that it's a lenghty process for a bunch of reasons.  Ultimately all factory service departments take direction from the factory when it comes to warranty work so though it may seem like the service department isn't operating fast enough that's not always the case. Often times with Engine warranty they will ask ** to send additional documentation, videos and pictures prior to them approving the repair. Because we don't have off street parking this requires ** pushing cars in and out of the buliding onto a public street as the car is disabled. Unfortunately this is what caused the issues that came up on your vehicle. We completely understand that it is not ideal and we are actively working on alarger facility with parking. If the car is on the steet without an engine there is no way to have it pass safety inspection which ** whay it incurred tickets. though technically not our responsibity we absolutley will pay them and we have already got them from you and are prepapring the reimbursement. As far as the catalytic converter theft goes unfortunatley we cannot control vandalism and theft. The police were notified and took the report and I understand your uinsurance covered this. Again we apology this happened but we cant control the acts of criminals. I've attached a copy of our repair order which states essentially that we cant be responsible for these acts. 

• Initial Complaint

  Date:03/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Huyndai Santa Fe plug-in hybrid 2022 After a few months check engine light turns on I went to Star Hyundai service where I bought this car from 4 attempts and every time left with same issue People there started treating me so bad and nothing done Looks like no one there knows what is the problem My vin number is ( ***************** ) next step is filling lawsuit against Huyndai by *** lemon law attorney if its still not fix it

  Business Response

  Date: 03/10/2023

  Spoke to the customer today and clarified what was going on. The repair was not completed because the part was not available. It is in process and should be resolved shortly

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My car still there and the manager dont want to give me an estimate for just diagnostic it, they stopped answering my call and text

  i opened case with the Huyndai manufacturer under number 

   **********

   My car has jps so I could see its parking outside the service location in the street for last 5 days not move even a feet 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** *** ******** *********************** **** ** ******2/13/2023?To whom it may concern:I am seeking your assistance on a pressing issue that has arisen at one of your dealerships called Star Hyundai ********************************************************** purchased a used Hyundai Elantra Gray Stock # HU06566 on 10/25/2021 2022.(Deal # ***** Invoice *****)The salesman of record is ******* and the finance manager: *************************************. I purchased an extended warranty the day I purchased the car and called the next day to cancel it.When purchasing the extended warranty, I was told it would be no problem to cancel it.I was informed that the official request went to the warranty company the beginning of February. ??I was assured that I would receive credit for $2825 and $3338 which was both appeared my chase loan.Loan # ************** CHASE AUTO ************** Next, I was informed that the warranty company lost the cancellation and the finance manager resubmitted it the beginning of December 2022.I did receive the credit on my loan for $2825, but not the other charge for $3338. The finance manager said he would investigate this extra charge which should not be there. After repeated phone calls there is still no resolution of the $3338, or when I will expect to receive it. I have enclosed the itemized bill which lists this charge as tax. I am very frustrated and are turning to you for help.This is the way I expect to be treated by a reputable car dealership. I would like to see that I am credited back the full amount owed of $3338.Thank you for your attention.Sincerely,*********************** ***********************

  Business Response

  Date: 02/27/2023

  We apologize for any miscommunication. We have processed the $3338 refund and will be reflected in the next billing cycle. We never have an issue with canceling unwanted products but it does take time. The fact that you cancelled the following day unfortunately doesn't make it faster. Its actually the opposite, because we have to first wait for the proceeds to post before we can even request the cancellation. 

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] PLEASE CLARIFY The FOLLOWING

  -Is the credit being issues by Star Hyundai?

  -What is being credited - my chase auto loan?  A check received to my home?

  -Can you give me a date please

  -

  -

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/02/2023

  The refund will be sent to your Chase account as it was included in your loan. I can't give you a date it will post but we will be mailing out the check as soon as the cancellations are processed(should be done in the next 2 weeks)

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to Star Hyundai looking for a new car on January 21, 2023. We wanted a Hyundai Elantra and there was 1 Elantea left on the lot ... Hyundai Elantra SEL with a convenience package. Our 2018 Elantra was declared totaled by our insurance company. While our Elantra was in the bodyshop hoping to get fixed our insurance payed for a rental for 30 days. So, once they declared the car totaled we had 7 days to return the rental. That basically left us 1 weekend to find and buy another car. My wife and I were happy with our 2018 Elantra so we went to Star Hyundai looking for another one. We are usually pretty thorough and we usually do our homework, but stress started creeping up on us.Star's website indicated that they had 2 Elantra's in stock. Both were 2023 models and 1 was a basic model and the other was with the convenience package. The sticker price to the basic model was approximately $23,000 and the sticker for the convenience package was $25,150. So, when we got there we questioned both cars and the salesman ******************* said that due to low inventory due to Covid they only had the Elantra with the convenience package in the lot. My wife and I took a peek and test drove it and we were impressed with the car, but we questioned "if" we wanted the base model how can you accomplish us?" The salesman said it would take weeks for the car to come in and my wife and I needed a car by the end of that weekend because previously stated the rental had to be turned in. Usually the dealerships would accommodate by calling other dealers to see what their stock is like and swap out one of their vehicles for the one we wanted or in the color we wanted. That wasn't offered. So, we were curious on how much the convenience package would be all said and done. We do under that inflation is up, that there are taxes and other dealer fees. The dealer didn't haggle with the price of the car and they added the **** back into the price of the car. The salesman said that they were allowed to do that since they lost a lot of money during Covid. So, all said and done the salesman wrote on his write up a price that was approximately $29,000. Now our down payment was approximately $11,300 and that would of left us approximately an $18,000 loan. So, my wife and I figured on a 72 month loan that our payments would approximately be about $287 a month approximately. The finance guy left for the day and we had to come back on Monday, January 23, 2023 to complete the deal, so just in case we went to the bank and got a bank check for the $11,300. We got to the dealership, and we sat and waited for the finance manager., our salesman asked us for our down payment. My wife and I were naive enough to hand over the check before speaking with the Finance manager. Now, a good wait later the Finance manager came by and worked out payments on a 72 month loan of $406 a month and my wife and I left the car keys on his desk and left the dealership and called a cab to go home. A manager followed us out and said come back inside and let's try to work this out. My wife left to go home and I went back inside all stressed and volunerable. The manager rewrote the deal on a 7 yearly loan with 8% interest and it lowered the payments monthly to $336. I was so stressed I just wanted to end this and I was stupid to sign off on the car and took the car home. My wife looked over the papers and saw that final price of the car was $32,000 & she had a fit. We received a survey from Hyundai and gave them a negative response. We tried calling them to rectify what we thought being over charged on purpose, but they were nasty and rude and they yelled at us and we were afraid to go down in person to speak about the numbers. To me they're thin skinned and that shows admission of guilt. We want to keep the car, but they are dishonest with the financing and wanted it to fixed. So, now we have a car we can't afford, can't bring it back and we might be forced to trade the car in as a pre-owned vehicle elsewhere and lose a lot of money and purchase another car elsewhere. We want 1 of 2 things. We want either them to rework the #'s on the car and adjust accordingly or refund us our down payment of $11,300 approximately and I will rent a car and go elsewhere for a car.

  Business Response

  Date: 02/21/2023

  Customer was fighting with his family in the showroom and was and was causing a disturbance. They came back and completed the transaction. When leaving the lot he backed into another car and proceeded to leave without reporting it(Captured on camer and witnessed by employees). We decided to not pursue the damages caused to the other vehicle because we didn't want to have a repeat performance. A few days later they sent nasty demanding emails about features in their car not being there and not working. I personally sent them my contact info and offered a reconnect visit and even sent them videos on how to operate the features in the interim. A couple of days go by and more emails about the car, they insisted we don't contact them by phone so we responded by email again. Finally the customer called and spoke to the business manager and myself where he apologized and offered reasons for his erratic behavior. I again offered to have him come down to speak in person and he said he would...Never came and continues to make complaints through email.  There's nothing to "REWORK here. 

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I will address their response below

   

   Customer was fighting with his family in the showroom and was and was causing a disturbance.  While , we were upset as the dealer did not communicate the total amount and the monthly payment with us in a timely manner, we did not fight or cause a disturbance in the showroom, Thiis is just one of many false statements that this dealer makes in their response. In addition, my wife who has health problems was not feeling well and needed to go home.

  They came back and completed the transaction.  We did as we were under pressure to get another car as ***** was only covering the cost of the rental car for a few more days and I had to get back to work as I took that day off.
  

  When leaving the lot he backed into another car and proceeded to leave without reporting it(Captured on camer and witnessed by employees). We decided to not pursue the damages caused to the other vehicle because we didn't want to have a repeat performance. This is another example of tbe dealer's dishonesty as if I had backed into another car as they state I did, there would be marks on or damage to my car, none of which exist.

  A few days later they sent nasty demanding emails about features in their car not being there and not working. I personally sent them my contact info and offered a reconnect visit and even sent them videos on how to operate the features in the interim. This is another false statement as we did not receive any e-mails from the dealership. The only contact from them was the salesman attempting to call me after we gave them a negative review on their survey, I was in a business meeting at the tine, and therefore could not take the call., In addition, the comments were not nasty, they just stated how we felt were  not dealt with honestly and did not care for the manner in which they do business. 

  A couple of days go by and more emails about the car, they insisted we don't contact them by phone, so we responded by email again. As we did not care for their hostile and intimidating manner, we did not want them to call us.  In addition, no e-mails were received by us from them. 

  Finally, the customer called and spoke to the business manager and myself where he apologized and offered reasons for his erratic behavior. I again offered to have him come down to speak in person and he said he would...Never came and continues to make complaints through email.  There's nothing to "REWORK here.   Hyundai instructed me to call the dealership to attempt to work out a solution. However, when I attempted to speak with both the sales and general manager, all they did once again was treat us with disrespect and hostiltiy. This treatment made us very uncomfortable, and we did not wish to set foot on their property

   

  Their actions and tone as well as their false accusations made us feel very insecure. in a way that made us believe that they would ****** harm to us. We have purchased cars in the past, including one from this dealership and never experienced a problem. 
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Star Hyundai continues to make false statements regarding my hitting a car.  Once again, there is no damage to my car/, therefore I could not have hit a car as they state.  I would know if I hit a car and I would not have left the property had I done so, and they did not try to stop me to tell me that I did so.  What they do not mention is their complete and total dishonesty We were told on the phone that the sticker price was $25,150. When we arrived at the dealership, the price was $29,000 and the sticker conveniently was not on the car. In addition, due to their lack of inventory, we were pressured to bring a down payment to ensure we would get the car held for us, prior to any discussion of financing. When I wished to cancel the deal, I did not trust them to return my deposit, I take it as a threat that they keep making this accusation and if needed, I will mention it on social media.

   

  
  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/17/2023

  Unfortunately ***************** continues to make completely false accusations. Our legal department has all the evidence and will be in contact. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2012 Hyundai Sonata. On August 18, while driving on I95 in **********, the motor seized and the car became inoperable. The Midas station we brought it to referred us to Hyundai as there had been an issue with 2012 Sonata engines seizing. We had the car towed to Star Hyundai in our neighborhood. We incurred a $200 additional expense over our 100 mile AAA coverage. Our car sat outside Star from late August until late November. The manager of Star said it was at least a 6 month wait to have the car looked at, but it was pre-approved. Finally got in touch with Hyundai corporate and got a case worker. Case # ********. Maintenance records were requested and sent by our mechanic. On December 1 we were contacted by our case worker who said our car was not properly maintained. It had a dirty valve train. My mechanic(Great Bear- Flushing) visited Star and said our car was always well maintained. Our car remained on the street. Could they really determine this without going into the garage? Because it remained on the street I had to continue paying car insurance. Surprisingly, the 6 month delay evaporated when I contacted Corporate. I must now buy a new car at the worst possible time with no trade- in money. They also would not reimburse for the insurance or tow costs. This engine is an issue with many, many cars and they are just looking for ways to avoid paying us. I would have been perfectly happy if they replaced the engine.I would like the engine replaced or some monetary compensation.

  Business Response

  Date: 12/09/2022

  We understand your frustration with having to buy a car at a time that is less than ideal for you. That being said, I'm not sure why the BBB complaint against Star Hyundai. Your vehicle was declared a total loss by your insurance 10/23/19. BRANDED titles puts the vehicle out of warranty.In addition to which they(Hyundai Motor *******) found the service records provided to be unsatisfactory. 

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/21/18 I bought a 2015 certified pre-owned Hyundai Santa Fe bearing VIN *****************, with ****** miles from Star Hyundai, LLC. I also purchased an extended warranty for 10 yrs/100,000 miles.In September 2022, with only ****** miles on the Vehicle, the check engine light came on and the front end wash shaking when it was idling. I contacted Star Hyundai and was given a service appointment for 10/3/22. The check engine light began flashing and the vibrations were getting increasingly more intense. Star Hyundai advised the Vehicle should be towed in to their service center. on 9/29/22 the Vehicle was towed to ************* On 11/7/22 Star Hyundai said the crankshaft needed to be replaced and was covered under warranty. I authorized the work. On 10/28/22, after having my car for 30 days **** said that the work was complete and I could pick up my car. On 10/31/22 I picked up my car. After driving it for 15 mins the check engine light came back on. I had my car evaluated by my mechanic who said that the car was showing an error code for the crankshaft and that three (3) cylinders in the engine were misfiring. I contacted Star and brought the Vehicle back to them on 11/1/22. They said they wanted to replace the spark plugs before they would look at the crankshaft, despite the fact that the error code was indicating an issue with the crankshaft that they had just replaced. Despite my disagreement, I authorized them to replace the spark plugs. On 11/2/22 Star said the Vehicle was ready for pick up. I requested they drive it to ensure that the check engine light did not come back on. On 11/3/22 Star said the check engine light came back on and they would get back to me.As of this date the Vehicle remains at Star Hyundai where it has been for the past 51 days without a diagnosis of the engine issues after 3 failed attempts to do so.They are unable to repair my Vehicle and I have been completely deprived of the use of same

  Business Response

  Date: 11/18/2022

  We have spoken to the e customer today and informed her we are awaiting next steps from Hyundai Tech line. We anticipate an

  answer by Monday or Tuesday. 

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  My complaint has not been resolved due to the fact that as of this date (November 28, 2022) my vehicle still remains at Star Hyundai where it has been since September 30, 2022  a total of two months now with a complete lack of communication from the dealership.   The only reason I was given any information is because I stopped in the dealership unannounced.   2 months to fix a vehicle is beyond unreasonable.   I have incurred costs associated with rental vehicles and  have been paying insurance on a vehicle I have not had for 2 months and I have received zero indication of how much longer I am expected to wait   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   There was absolutely no mutual understanding.  After having my vehicle for almost three months Start Hyundai, LLC advised that they would not do the repairs on my vehicle and that I would need to have it transported elsewhere.  It was transported to a different dealership and when it arrived there it had a cracked oil pan and was leaking oil.

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* ********
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 02/07/2023

  We haven't had this vehicle for Months. It was released to the customer who had us bring it to Advantage Hyundai.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I took my car to Star Hyundai Service at **************************************************** in Flushing ** for ******** inspection, oil and oil filter change only.Star Hyundai service recommended and performed series of unnecessary maintenance , fuel injector throttle body cleaning and coolant flush for a car that has been driven only for **** miles with no problems. Even though I indicated that I do not need these repairs, they kept insisting that the car is 10 years old and it's not the mileage but the length of time that matters. After finally returning home, I looked up fuel injector,throttle body cleaning and coolant flush and realized these are the services that are performed over ***** miles of usage. In addition, I spoke with the mechanic when leaving the garage and he indicated that the repairs were unnecessary. After I called the dealership and spoke with the manager , he rudely dismissed my dispute. A car that was taken in for ******** inspection and oil and oil filter change with original estimate of $102 ended up costing me $960.98. I filed a complaint with Hyundai Consumer Affairs Case#******** and my dispute was rejected.I am asking to be refunded an amount of $858.98, the amount they charged me for fuel injector, throttle body cleaning and coolant flush.Regards*** ********

  Business Response

  Date: 11/04/2022

  We apologize that you are unhappy with the services performed on your vehicle. We make recommendations on available services based on Time/Mileage and our Multi point inspection. We present the options for the customer choose and perform the work only after getting the permission to do so by the customer. Unfortunately, we can't undo the services after the fact. We stand by the recommendation to perform the work and are confidant you make the decision to do so will prolong the life of your vehicle.

  Customer Answer

  Date: 11/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  For the lack of the better word , I was bamboozled by Star Hyundai service. I was misled in believing that the additional maintenance was needed.  Most of what they discussed with me was communicated to me in a very fast and slick way, most of which I didn't understand. All I knew was that they quoted a $1500 price and then they reduced it to a  $900 price tag. All I knew was that this could not possibly be right.  They will not take no for an answer. After returning home , I realized what the services were.  When I spoke to the car mechanic which had performed the services, he had indicated that they were unnecessary. I believe has was forced to follow orders by his manager and he had no choice but to perform the unnecessary maintenance. 

  The manager of Hyundai service was very rude ,disrespectful and unprofessional when I called him after returning home and rejected my dispute.

  Regards,

  ** ********

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ** ********
  
  
  
  
   
  

  Business Response

  Date: 11/23/2022

  I apologize you are unhappy with the service but as we stated previously, we have service we recommend and perform them only after receiving the ok from the customer. This case was no different.

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  BBB failed to protect the consumer from the deceptive practice exhibited by Star Hyundai and allowed them to get away with it.  Hyundai Service failed to produce the documentation supporting their reason for performing the unnecessary repairs, indicating the documents are not for public view!  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ** ********