Complaints

This profile includes complaints for Auto Connection, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Connection, Inc.

  1696 Sunrise Hwy Bay Shore, NY 11706-6008

• 

  Auto Connection, Inc.

  2860 Sunrise Highway Bellmore, NY 11710-3652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car on 2/21/25 at auto connection Bayshore ny. I notified owner **** there was a safety issue with brakes and pads making it difficult to stop. He informed me they would look at the problem via text messages. Upon bringing my car to get looked at 3/10/2025 and arugument erupted between owner (****) and myself over my concerns about the car and also requesting a work order on what previous work was done and what was going to be done now. For some reason he seem to get upset because I was asking too many questions about the issues. We exchanged verbal unpleasantness between us and then he refused to honor his agreement to look at brakes/pads and rotors. He said I was yelling at him. He told me to get out and he will not fix the promblems. I asked what am i supposed to do. He just repeated get out . I stood outside for awhile hoping that he would change his mind but he got into a car and drove off. I didnt want to drive the car from the lot but was told if i leave it there . It would be towed. Iam a senior citizen and i feel helpless and sorry that we had a shouting match but i still need my car service or he can take car back and notified bank . I need a mediator to resolve this matter because he is not taking my calls or my family member calls. Thank you for any help you can give me. I dont have out of pocket money to pay for the service and this problem is a safety concern.

  Business Response

  Date: 03/11/2025

  *** ******** is correct to say that we did have an argument.  During the purchase everything was wonderful.  There was a light on the dashboard which we did fix.  She asked for a copy of the bill showing that we fixed it and we stated we do not give a copy of our sublet repairs and bills out.  No one does.  We would however give her a receipt for the work performed.  After numerous discussions and conversations with others she accepted this.  She then called and said her friend had looked over the car and that the rotors had some lines in them.. We had agreed to look at it and scheduled a time.  She did not come that day but did come the following day.  We did try to accommodate her but she was nasty and demanding.  We had just had the vehicle inspected by an independent facility who passed the vehicle.  We did however say that we would certainly look at them for her.  In our 26 years of business I think that one would be hard pressed to find a handful of people that have not been satisfactorily served by Auto Connection.  She tried to have a conversation on the phone and with me simultaneously.  Besides being disrespectful it is inefficient to speak on phone at the same time addressing this matter.  She wanted us to hear her badmouth us for not cow-towing to her.  She demanded that we replace the brakes and rotors PRIOR to any inspection which is unreasonable.  If there was an issue, of course, we would then take care of it.  Since she was on the phone during our entire discussion she was not fully concentrating on our conversation and started to get heated and pointing.  Finally, after an hour of speaking to whoever she was on the phone in a derogatory way about us we asked her to leave.   This was after over an hour of vitriol.  Thank you for your time.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear BETTER BUSINESS BUREAU, 
  
  Thank you for your assistance in this
   matter.   I read the reply from Auto Connection.  However,  they didnt say anything about looking at the issues that I am having.  Are they willing to take a look at the promblem or direct me to  auto repair shop  that they use.  I sincerely apologize for the arguments that transpired between us.  But the mechanical issues are still there and I want to be safe driving the vehicle.  Is it possible that they will reconsider me bringing the car back to  them to take a look at it.  If they dont want me back in their  establishment then atleast tell me what auto repair shop to go to.   
  
  Thank you for your assistance in this matter.  I really appreciate your help in getting  this issue resolved.
  
  Sincerely yours 
  
  ******* ********, ************
  ***************************
  

  
  
  
  
  
   
  

  Business Response

  Date: 03/25/2025

  Thank you.  We accept the apology from ** ******** and would like to address her concern about the brakes. As discussed previously, we are happy to have our mechanic shop look into her issue with the brakes.  Upon diagnosis, we will repair, if necessary. She is welcome to contact her salesperson to make an appointment here or if she prefers, we will make an appointment for her at a shop that is local to her, if that is more convenient.

   

  Thank you

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a used car dealership Auto connection two months ago. I financed a 2020 ******* Elantra. A month ago my car started making a noise so I had few mechanic drive it and they told me my transmission needs to be replaced. I told the manager of the used car dealership what is going on and he drove it and told me it was nothing. He never gave me my warranty papers when I got the car. I had my boyfriend go in and talk to the manager and he was very disrespectful and not giving the papers. I went in to get the papers and he told me good luck. A manager that sells me a car and I bring it back for an issue and he does not help me or recommend a place for me to go that is covered nor brings it to his services and fixes it since I got it not too long ago. My mom tries to call him and he hangs up on her telling her he wont do anything and tells me to just bring it to a dealership.

  Business Response

  Date: 09/28/2023

  We appreciate the opportunity to respond.  ***** is a nice woman who's family has purchased a couple of vehicles from us.  We have tried to assist but we are currently on act IV, 4 different people are involved all repeating the same thing.  Also, her version of events is very abbreviated.  We sold the vehicle to ***** on June 25.  Last week she called and said she took her car to a mechanic (her boyfriend) and said that there was a problem with the transmission.  We asked if the service light came on and she said no.  On Saturday, Sept ********************************************************************************************************************************** and the staff.  We drove the car and no problem was apparent.  They told me to drive the car faster and we did.  No problem appeared.  Then they said that it only occurs when cold.  I told them they could leave the car and we would try it in the morning.  They declined.  He said he was going to take it to ******* to have it checked out.  I thought that would be a good idea.  Monday, her mom called and said that we have a problem and repeated all of the talking points from the previous days.  I asked if she had driven the vehicle and she said no that she did not have time.  Then she repeated the talking points again and again.  I said to drive the car and see if there is a problem because I had driven it with both people who said that the problem did not occur while we drove.  The mother said that a mechanic said it could be the start of a problem.  I said that that could also mean its not the start of a problem and that if no service light is on generally there is no issue with the mechanical working of the car.  I explained to all that there is an extended warranty on the vehicle for 3 years.  No one seems to care.  On Tuesday, the boyfriend came in (again disrespectfully) and requested a copy of the warranty.  I explained that since he is not a party to the contract I would be unable to provide him with same.  An hour later, ***** came in and I gave her a copy of the warranty. On Wednesday, the mother called and said that ***** did not get a copy of the warranty and repeated all of the same points from Tuesday, Monday and Saturday.  I said that I personally handed it to ***** yesterday.  ACT IV.  Wednesday afternoon, *****'s father came in and repeated all of the same points Seriously, they have completely disrespected my staff and I and even as such we remain happy to assist if there is a problem.  However, if no problem exists then there is no problem to assist with.  We again  stated yesterday that if she wants to leave the car and we will start it cold and see if something appears we will do that.  **** was declined.  My suggestion is for them to do what they originally stated.....go to ******* and diagnose it.  They do have a warranty and if there is a problem with the transmission it would be covered.  To be candid, I do not understand the issue.  If there is a problem, you will be covered.  On another issue, the papers.  We give copies of all papers at signing.  We put the in an envelope and hand them to the customer.  Sometimes, customers leave the envelope on the desk sometimes they misplace it.  I suggest that is what happened here. This is all a to- do about nothing. Not only do you have an extended warranty, you also have the balance of the factory warranty up to 60k miles. **** is why, if there is a transmission issue, it would end up at ******* anyway.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase this car back in May 2022, the car stop working in May 2023, i reach to Benz, they had the car pick up and stated that they would get back to me with repair cost, the amount that Benz requested was astronomical i then reached out to the financial company, Reliance and they advise that i should reach out to the dealership ( AUTO CONNECTIONS) i spoke with the owner *************************, i advise him of the situation, he stated that he would get back to me, i did not hear anything back, I call Benz to find out if I could make a payment arrangement plan with them, to have my car repair and they advise me that my car was pick up by Auto Connection, i never gave Auto Connection permission to retrieve my car, i reach back out to auto Auto Connection i spoke with the owner **** and he stated that he pick up the car an he would have it look at an he would get back to me with the price of the repairs, i never received a call back from **** i reach back out and he stated that total cost would be ( $5000.00) i ask if i could make payments, he advise he would not be able to take payments, i ask that he give me some time to speak with my parents to find out what's the best solution, i spoke back with **** he stated that he had already completed the repairs and in order for me to retrieve my vehicle back i would have to satisfy the full amount of the ( $5000.00) i never gave permission to fix the car prior to know the amount, i ask him to give me some time to come up with the amount, he also stated that i was responsible for tow ( $600.00) as well. I reach out to Reliance to see if there was anything else that could be done, do to ENGINE PROBLEM and they state No, I contact the dealership and advise him that i will need some time and i will be retrieve my vehicle, i went online to check the status of my credit to see if i could take out a loan, i was advise that i had voluntarily surrender my car on 5/8/23 same day, he pick up car, i am still making payments, please help.

  Business Response

  Date: 09/12/2023

  Everything stated by ************** is a LIE except for the date she purchased the vehicle.  However, I will respond. From the information we received from the customer, the finance institution and the ******** dealer, she drove through a flooded street and the engine seized.  She had the vehicle brought to ******** who confirmed that the engine seized and quoted her a price that she was not comfortable with.  Her insurance would have covered it except for the fact that it had lapsed.  She then called the bank who conferenced me in to see if I would be able to assist.  I said that we of course would have to get the vehicle here and checked out and recommended a second opinion.  Then she and I conferenced with the ******** dealer where she authorized the dealer to release the vehicle to Auto Connection's tow company.  Auto Connection paid the $464.37 bill to ******** and Auto Connection was reimbursed for the bill by ***************  The engine diagnosis was confirmed and we set out to locate an engine and we advised her that we would be able to do it for $5000, significantly less than the ******** dealer.  We had multiple conference calls with the customer and the bank regarding this.  We told her that it would need to be paid for in full that we could not put her on a payment plan.  The repair was authorized and it was completed in early August,.  We had had multiple conversations with the customer and the bank during this ordeal.  In a conversation with a collector from the bank and the customer, she said she would not be able to pay and the bank called me a few days later and told us not to release the vehicle until they authorized it.  The customer has called a few times demanding that we release the vehicle to her and we explained that we will not release the vehicle to her until we are paid in full and we receive authorization from the lien holder.  Our position stands.  Obviously, this would have all been moot had she retained her insurance and not violated terms of her finance agreement requiring full coverage insurance.  This is exactly the reason why it is required.  I assume that she could retrieve the vehicle as long as she pays us and is current with the bank.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 28th of 2023 approximately I purchased a ******************************** *****************. I advised the sales person that I am currently on disability due to it automobile accident in April of the same year here advise me along with the manager by the name of ****. This is not a problem just provide my last paycheck and any other information concerning my return date which I did, this week I received a phone call from **** inquiring when my return date was, I gave him this information. He became very hostile, stating he is going to be possess the vehicle and **** the sale as invalid and void the month of June they received my first payment for the vehicle , I advised that I do have a signed contract with the company as well as the registration and title for the car in my possession. He was very hostile via text as I was at a home going ceremony for a close friend. If this be the case I advised him please return my entire deposit plus the payment plus fees for tax title. I also advised that I had to have a full oil change and wheel alignment which I feel should be reimbursed as they never completed the task which they said they would do at the time of the purchase .

  Business Response

  Date: 07/17/2023

  Hostile is not an adjective that describes me.  The problem here is we have tried to help customer but she does not wish to communicate.  She did purchase a vehicle on the date stated.  She did tell us she was on disability.  We did explain to her that we would assist and hold contract because bank would need to see that she returned to work via a current pay check stub.  She told us she was returning to work on June 29th.  We knew that she needed a vehicle and we assisted in this.  On June 29 we contacted her to confirm that she was back at work and did not receive a communication until after July 4.  We asked when a paycheck was forthcoming.  We told her that upon receipt of a pay check stub we would be able to assist with an even better interest rate and payment.  We received no communication until July 12 when she said that she was out of town with a death in the family.  We asked when she was returning and did she get a pay check stub.  We still have no answer!!  We contacted her daughter with whom we have done business to try to get some clarity.  Her daughter did not know who died but would refer a message to her mom.  We received back a nasty message.  Having received no clarity and no communication, we issued a notice to cure because she has been unable to provide proof of employment.  Auto Connection went above and beyond for this person and all we would like is to be paid for our product.  All that is necessary is to receive a pay check and now update paperwork.  We don't see this as being unfair, rude or nasty.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently financing a 2014 Jeep Patriot that i recently purchased January 20,2023, I havent had the vehicle for 90days and Im having problems with it, such as sunroof *************** jerking( jumps backwards) . I went to the buyers place of business which is Auto Connection located **********************************************************. *** called the business and went to them multiple times to see why am I having car problems already. The employees and supervisor is giving me a hard time. I also called the financial company as well which is ***************** Corporation located ******************************************************************. To explain why am I having these issues and I told if they are willing to fix it doesnt matter if its for 3 weeks you have to bring the car in . I took my vehicle to them 3 times with 45 days of having the vehicle and it sat at the dealer for days at a time .

  Business Response

  Date: 03/15/2023

  I understand that ******************** did notify us that the roof was leaking shortly after she bought the vehicle.  The day that she brought it in it was raining and we told her we would need to repair it on a dry day.  We have not heard from her since.  She is welcome to contact us at any time to schedule an appointment.

• Initial Complaint

  Date:01/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st 2021 me and my wife traveled from ******** to ******** ******** to do a vehicle trade at Auto Connection. At that time we had a *********** and we wanted to trade in for ***** Colorado. We asked the person who helped us if we had to bring the license plates from the ***** Cruze back to virginia to turn them in to *** and the guy that helped us told us not to worry that he would personally turn in the license plates to ***. We believed him and did our trade. We left the ***** Cruze and left with the ***** Colorado truck. About 2 or 3 months ago we started receiving bills from November 28th 2022 from a **** Explorer that had run a red light and failed to stop at the Stop sign with the license plate from the ***** Cruze we had traded in. When we received those bills I went to *** to see what was happening with those license plates and *** said those license plates had not been canceled. The *** record showed that those license plates were still registered under my name and under the 2018 ***********. I no longer have those license plates or the ***** cruze. We had believed the person that helped us at the Auto Connection dealership but unfortunately he just didn't do what he said. We tried contacting the person that helped us at the dealership but he did not respond to us.

  Business Response

  Date: 02/11/2023

  I am so sorry to hear of this issue.  Traditionally, we do not return out of state plates.  That responsibility belongs to the customer.  This is the first we are hearing of the issue.  Personally, I have not been contacted or been made aware of this issue. First, I would suggest to report the plates missing and notify Nassau County .  Send them a bill of sale showing that the car was traded.  If that does not work, please contact me directly and we will help you to resolve the problem.  I hope this helps.