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Find a Location

Spa on the River Inc. has 1 locations, listed below.

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    Business ProfileforSpa on the River Inc.

    Nail Salon

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business is a day spa to include: ear piercing, ear candling, tanning, nail salon, hair salon, permanent cosmetics, massage therapy, and skin care..

    Business Details

    Location of This Business
    2372 West Genesee Road, Baldwinsville, NY 13027
    BBB File Opened:
    12/21/2001
    Years in Business:
    28
    Business Started:
    3/1/1996
    Business Started Locally:
    3/1/1996
    Type of Entity:
    Corporation
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went to the salon on august 9th I asked for a haircut and color. My stylist was the owner judy. I showed her a photo of the cut I wanted and pointed out the color I wanted. There was a photo on wall with the color I wanted. She agreed it would be no problem to get both. She would not let me look in Mirror. I informed just that I wanted a cool blonde because my natural color is a warm blonde which means orange or yellow undertones. I do not my natural color at all. She said stop talking I know what you want. So after I was rinsed I noticed hair orange she said it won’t be once dry. She dried it and it was warm strawberry blonde which I did not want. I stated not correct color she said it looks great. She also did not do the cut I wanted I mentioned that and she said this looks great on you. She went onto next customer and dismissed me. I paid $130.00 for service I also gave $20.00 tip as I should not have. The next day august 10 I called and said I needed my hair color corrected she agreed to fix it. I explained again what I wanted she agreed. When finished color was bright yellow I explained not happy with color. She sold me two products $52.00 and said use these I said I wanted it fixed then. She said buy these and it will be fine.I used them no improvement. I called yesterday and talked to a worker they told me to come into salon that **** would be there soon to fix it. I waited an hour other girl said she could fix it. I said fine. Then I was put on phone with **** she said problems with car. She said she would call me to fix my hair color. I said when she said that night . I hung up phone and a lady with long hair told me to leave salon. I called **** today she said she is not fixing my hair or giving me a refund. She says I ruined a lady in wheelchairs visit to salon so I am locked out of salon. I said I never did anything I talked on phone with her. She said would call me no call.. Need money back $209.00 to get it fixed. Return products as well.
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    Customer Reviews

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    Local BBB

    BBB of Upstate New York

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