Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Bowling

Baldwin Bowl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bowling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $398.86 for a bowling party via their online website which included 2 hours of bowling, shoes, food and drinks on March 5th to be rendered on March 8th. Upon arrival I provided my ID to confirm my reservation and was told I needed to show the physical credit card I used to book the party online, I did not have that credit card on me. I was then told by the door man that my *** drivers license was not enough to keep the reservation. I was then told I could pay the money in cash to keep the reservation and my credit card purchase would be cancelled and my money refunded. I did not have that amount in cash so I confirmed with the door staff that my reservation would be cancelled and my guests and I could pay the $40 entrance fee and bowl that way and he confirmed and took our cash.I waited several days to see if my card would be charged back and it had not. I then called the bowling alley and spoke with ******. I informed ****** of the above and she responded we do not give refunds so we wont be charging your card back, I can reschedule for a future date. I explained that I did not receive any of the services I paid for originally, I paid cash to bowl that night and my birthday if over I don't need to reschedule a party. I further inquired with her if I had of paid the door staff the cash they requested in order to keep my reservation, then I would be paying twice. When questioned what if I paid the cash she responded "I don't know what to tell you but we don't do refunds". I then stated that is robbery, your charging me for services I did not receive and you are being informed that your door staff gave false information while attempting to pocket $400 cash and you have no empathy whatsoever. That is a ridiculous business practice and back service, especially since the charges went through online several days prior. ****** sat in slience on the phone for a bit before disconnecting the call.

Baldwin Bowl is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.