Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date delivered 12/18/2024 90 day advertised return policy Screen blank 3/2/2025 returned in cellphone shipping box undamaged 3/17/2024 after data retreval from ******* account.Protective cover since received then removed to ship back no damage First this business is in ******* marketing and goes by CellFeee same phone same address.Cellfeee now says beyond warrantee and sent a pic of my undamaged box and phone with ***** on corner and cracked lense.I stated either this is not my phone or damaged after they received. ******* stated 4 times they would issue a refund within 48 hours and I had to call back each time with promise of refund from the next person.Please reachout and review my case. Too much time has now passed to get a refund from ******.

  Business Response

  Date: 04/24/2025

  The customer return arrived but the ******* warranty window was closed. On our end we could not process the return. We informed the client to contact ******* directly as they have access to their financial institution. 

  We are very sorry for any inconvenience.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a phone and upon receiving that phone, the display shut off and would not come back on when restarted nor plugged in. I clicked the language, country, and the display was gone from there. I reached out to the company regarding this and was told I could return the phone for a refund or replacement. I initially opted for a replacement but was then told that because I initiated the return, a replacement was no longer an option. Completely fine, but then I was told I would receive a refund within 48 hours of the phone being received back at the warehouse and being processed. My refund is currently being issued, but I am only receiving half of what was paid as I am being charged a restocking fee that was never mentioned. I communicated with this company from the moment I received the phone and determined the display was not working, throughout the return process, and even after once the package was received at their warehouse. Not once was a restocking fee mentioned.

  Business Response

  Date: 04/01/2025

  The customer return arrived damaged and the camera screen was shattered . This is why a restocking fee was charged,

   

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Throughout all communication, especially when talking with customer support, there was NEVER a restocking fee mentioned. Regardless how the product arrived back to the company, I was told I would be getting a refund, and a fee was never mentioned.

  If there is even a possibility of a restocking fee, why would that be hidden from customers when a return is happening? These are hidden fees that are not shown nor discussed with customers, and if they're not hidden, why weren't they mentioned throughout communication?

  Not only that, but the return instructions I received THREE days after the return was started and discussed never mentioned a possibility of a restocking fee either.

  The damage the phone supposedly received throughout the shipment was never brought to my attention either until I reached out regarding this fee. Absolutely poor communication from the company and I do not accept this response as a restocking fee was never discussed, just added on. If this had been brought to my attention prior, there would be no issue. However, I was made to believe I would receive a full refund, please see the communication from your customer service support, as a restocking fee wasn't mentioned.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 04/11/2025

  I am sorry but the customer return arrived damaged and our warranty does not cover the damages done to this phone. The mailing courier informed us no issues happened in transit. 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone from *********** via ****** on August 17, 2024, for $272.24. Unfortunately, on March 3, 2025, the phone stopped connecting to my carriers network, making it impossible to make calls or access the internet. After extensive troubleshooting, I discovered that the **** number of the phone was blacklisted, meaning it had been reported lost or stolen.Upon realizing this issue, I promptly reached out to the company to request a return/refund. However, I was informed that because the purchase was beyond the 90-day period, my request could not be accommodated. While I understand your policy, I believe that selling a device that later turns out to be blacklisted is a serious issue, and as a customer, I should not bear the financial loss for a phone that was compromised from the start.I respectfully request a refund of half the purchase price, totaling $136.12, as a fair resolution to this matter. I believe this is a reasonable request given the circumstances, and I hope Chubbietech values customer satisfaction enough to address this issue appropriately.

  Business Response

  Date: 03/05/2025

  Hello,

   

  We're sorry to hear about this issue. Checking the **** we do not see any balance attached. Do you have any proof from the cell phone provider 

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

   

  
  

   
  I am writing to formally address an unresolved issue regarding a refurbished phone I purchased from the company Chubbietech through ******. Despite your previous response stating that there was no unpaid balance on the phone, that was not the issue. The actual issue is that the phone was reported lost or stolen, leading to it being blacklisted by either the original owners provider or the manufacturer.
  
  I purchased this phone in good faith for $200, expecting a fully functional device. However, within months, it was rendered completely useless due to its blacklisted status. I provided clear proof of the blacklisting when I initially filed my complaint, yet I received no offer for a replacement, refund, or even a partial resolution. Instead, your response was dismissive, which I find unacceptable.
  
  As a consumer, I have the right to receive a product that is legally and functionally usable. Selling a blacklisted phone without disclosure is misleading and, in many cases, a violation of consumer protection laws. I am requesting one of the following resolutions:
  
  1. A partial refund of $100, or
  
  
  2. A replacement phone of equal value and condition that is not blacklisted.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 05/29/2025

  I would kindly suggest contacting ****** directly as they have access to your financial information. They might be able to provide a label and set up a return. 

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a watch in July. Watch battery was WAY below specifications agreed upon when purchased (condition on invoice shows NEW). Returned watch to them when we discovered the issue (watch wasn't holding a charge for long). They issued *** and provided a return label. Now they have the watch and REFUSE to return $160 I paid them originally... stating that it is outside the warranty period. This is fraud and theft.

  Business Response

  Date: 11/04/2024

  Hello,

   

  The customer sent back their device when the warranty window was expired. We emailed the customer as well beforehand letting them know the 90 days has closed.

  I attached information from the Amazon return and the message between the customer and customer service. 

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ****** assured me the retailer would refund and the retailer authorized the return and a *** and label (at vendors expense) was issued to me with instructions on how to return. The retailer is not honoring the return despite having the product in their hands. This is fraud.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 11/06/2024

  The customer opened a escalation case with Amazon which shows (out of policy) due to the warranty window being closed.

  The customer open the request after 90 days. I attached the proof of purchase and request date confirming the request was made on day 98th of the customer having their watch in their possession.

  Also in the email I have the ****** renewed warranty policy confirming the 90 day warranty.

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  They didn’t resolve my complaint, only posted an statement about the warranty which is what they’d already done prior to my BBB complaint.
   
  **** ******

  
  
  Sincerely,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******* a13 5g. From Amazon it was supposed to be unlocked it was not unlocked I called Amazon and the told me the only thing they could do is to have the same phone sent to I told yhe no I did not want the same problem and have to wait for a week to get the phone. I would like them to unlock the phone so it is usable I have spent 7 hours trying to get this fixed my time is worth $250.00 per hour thats a total of $1750.00 that this phone has cost me in time! Some kind of Resolution is needed! I'm a Frugal person if you ask why I buy inexpensive phones.

  Business Response

  Date: 08/12/2024

  Good Afternoon,

   

  May I please have the customer order information to better assist them with their question.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ******* Galaxy Note 20 Ultra Renewed from them on Amazon for $373 total. The description said very light blemishes. The phone came with a crack across the camera, heavy scratches on screen, and lots of scratches on back. Sent the seller photos and described my issue. Seller approved a return so i sent the item back via **** They received the item back on November 29th. A week after they get the item (December 5th), they send me a message saying they won't be issuing a refund because they got the item back with heavy and accidental damage, which was not the case. I even asked them to send me a video of the phone to show the condition they are claiming and to make sure the **** is visible in the video so they can prove their claim. Of course they never did - why? Because they're trying to scam as many people as they can. I looked through their ****** reviews, and they did the same thing to so many other people.

  Business Response

  Date: 12/15/2023

  The customer sent back their return with a broken shattered back camera lens. We informed the customer the device arrived damaged, and our warranty does not cover damages done this phone. The customer was fully refunded by amazon. I attached images of the reimbursement. 

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air pods not delivered and can not get ahold of seller will not call ..will no return my money

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone on Amazon from Chubbiestech. My billing and shipping info was put in wrong and the phone was shipped to the wrong address. I went and asked the home owners/people occupying the residence it was shipped to and they had no recollection of receiving any packages. So I went and asked a few others in the area and nobody had seen a delivery truck but most were working they said. So after not getting my phone I ordered I asked for a refund because I didn't want to be stuck paying $300.00 for a phone I never got. Chubbiestech replied to contact the courier, the address to which it was shipped and neighbors which I had already done. I informed them of this and they replied saying that the order was delivered to the correct address which it was not delivered to the correct address because the shipping and billing address were mixed up and it was shipped to an old address of mine. They informed me they would not refund me my money. I have contacted them again and again and not getting any response now so I'm reaching out for more help. It seems upon looking at the reviews this store is not very credible having a 1 of five Starr rating.

  Business Response

  Date: 11/02/2023

  We're extremely sorry to hear about this issue however according to the Amazon provided information and the shipping label the package was delivered to the customer residence.

  *************************************************************************************************

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on may 2 I purchased a ******* s20fe unlocked as the page on **** stated. to get the phone for it to be locked and unable to use I tried to call the retailer and no one would answer the phone i contacted **** and I have to wait 7 days for the seller to cooperate or for **** steps in and refunds my money back so from May 2 till i return phone and they choose to refund me could be 3 weeks no cellphone i paid for in good faith

  Business Response

  Date: 05/08/2023

  Hello,
  
  We are sorry to hear the client is having an issue with the unit received. The customer opened an escalation case with **** to return the unit. Then the client proceeded to open a chargeback with her credit card company. 
  In regards to reimbursement and any financial information is handled with ****. 
  We informed the client they must reach out to **** directly. I provided a screenshot. In this case the client has to reach out to ****.

  Customer Answer

  Date: 05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The company didnt answer the phone friday when i got product, they didnt email me back until next day saying to wipe clean and send back not screen locked not  that ******* wireless said the phone was active on an account and could not give me the info and the seller needed to call ******* to resolve issue. i got sold someone phone not an unlocked phone ? This sounds like fraud to me and no one seems to care my ****** was being help up for more than a week and send me stolen property. that illegal business and now dont know if anyone is a trustworth seller on **** and **** protects the seller not the buyer

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  the company gets away with selling stolen merchandise and refusing to resolve issue and you close it from my response which i did respond about not getting my refund from or ****?
  ****** *****
  
   
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/26/2023

  Hello,
  Please note we issue all refunds via the **** site.
  1) Due to the chargeback with your credit card company **** closed your case.
  2) I reached out to ****, and **** told us the customer would have to reach out to them directly.
  3) There is no option to issue a refund via the **** site because it's closed due to the chargeback.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* Galaxy s10, renewed for $200 on October 31st. I recieved on November 7th. Worked fine for 4 months and then shut off in the middle of the night and wldnt power back on. I contacted Amazon and the seller. Got no response.

  Customer Answer

  Date: 05/08/2023

  At this time, I have been contacted directly by Chubbiestech regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

   They responded thru a text msg saying they cldnt help me ** they had to go by amazon refund policies since they sold the product thru there. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************