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Business Profile

Data Communication Equipment

IBM

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for IBM's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

IBM has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • IBM

      1 New Orchard Road Armonk, NY 10504-1722

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    • IBM

      590 Madison Avenue-12th Fl. New York, NY 10022-2505

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    • IBM Corp

      900 Aviation Pkwy Morrisville, NC 27560-9218

    • IBM

      3600 Carillon Point Kirkland, WA 98033-7354

    • IBM Incorporation

      9000 S Rita Rd Tucson, AZ 85744

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ***** 



       

      Business Response

      Date: 05/14/2025

      Received confirmation from customer that this issue has been resolved by the IBM Support team.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      IBM says they have issued me a refund, however, it has not yet appeared on my credit card statement.


      Sincerely,

      ***** *****



       


      d me. Customer support continues to email ******* who continues to ignore the messages. At this point, I want a return/refund and will not be buying the original package that I wanted. It has been over a month. This is not good customer service.

      Business Response

      Date: 05/13/2025

      IBM investigated this issue and provided credit for the **** invoice.

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a former college student who signed up for an **** free trial. After the free trial expired, I was prompted to pay $99 in order to continue access. I received both an invoice with my IBM proof of entitlement as well as an email stating that my trial has started, but when I reached out to technical support the day of purchase I was told my case was provisional pending and theyll follow up with me on it. This happened on December 5th, 2024. I paid to have access until January 5th, 2025. I was never able to access SPSS after my free trial ended. I had to drive 1 hour to my college campus to use it there for free. Not even IT ***** at my college knew why I couldnt access SPSS. Since December, I have sent emails, communicated directly with team members via open support tickets, and communicated via phone and live chat. Every single person I spoke with had a very similar response; that they will investigate this with their team and reach out with a response. My husband works in IT and said the responses Ive been getting sound scammy; that its looking like Im getting bounced around between departments so that I eventually give up and forget the refund. I havent forgotten because not being able to access SPSS has cost me not only the $99 that I paid for the service but also my time, money in gas, and energy spent trying to provide the same evidence over and over to different people each time. Each new person I speak with is someone who has just been made aware of my case, requiring me to resend the invoice, email threads, and other information. I also received an email saying it is my responsibility to ensure all of my emails and attachments are sent to the correct case ID, but they are the ones creating confusion by referring me to different departments and case specialists, making it difficult to keep track of who I spoke with. I think this is intentional. Scammy is a misnomer, but this behavior from a business is unacceptable at the very least.

      Business Response

      Date: 02/28/2025

      IBM is actively working with customer to provide refund for the **** billing.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a former *** student. For one of my classes, I needed to purchase IBM SPSS statistics. I took the class from May -June(it was a summer course). I cancelled my subscription in July of 2024. I repeatedly keep getting charged monthly through auto draft even though I cancelled it online. When I go onto my account it says cancelled so I am clearly not using their services. They keep telling me to get an ID number which I cant because my account is cancelled. Both my mom and I have been working to resolve this. Numerous emails and phone calls. We have lost over 800 dollars. I don't know what else to do, so I am hopeful that you can rectify this for me.

      Business Response

      Date: 03/28/2025

      IBM has issued credit for SPSS subscription retroactive to October 23, 2024 as a result of customer's first request to ******************** to cancel the subscription.
      Attached email exchange provides the details

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ********



       

      Business Response

      Date: 01/07/2025

      Per client request, IBM cancelled the **** subscription and issued credit for the associated billing.

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