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          Find a Location

          Alpin Haus has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Alpin Haus

              1863 State Highway 5S Amsterdam, NY 12010-8175

              BBB Accredited Business

            • Alpin Haus

              30 Gordon Lane Gansevoort, NY 12831

              BBB Accredited Business

            • Alpin Haus

              22 Clifton Country Road Clifton Park, NY 12065

              BBB Accredited Business

            • Alpin Haus

              4850 State Highway 30 Amsterdam, NY 12010

              BBB Accredited Business

            • Alpin Haus

              PO Box 859 Amsterdam, NY 12010

              BBB Accredited Business

            Business ProfileAlpin Haus

            RV Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1863 State Highway 5S

            Amsterdam, NY 12010-8175

            Visit Website
            Email this Business
            (518) 842-5900

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            Customer Reviews

            2.5/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/15/1999

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sales And Service

            Recreational Vehicles

            Skis

            Snowmobiles

            Boats

            Spas

            Swimming Pools

            Business Details

            This is a multi-location business.

            Find a Location

            Alpin Haus has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Alpin Haus

                1863 State Highway 5S Amsterdam, NY 12010-8175

                BBB Accredited Business

              • Alpin Haus

                30 Gordon Lane Gansevoort, NY 12831

                BBB Accredited Business

              • Alpin Haus

                22 Clifton Country Road Clifton Park, NY 12065

                BBB Accredited Business

              • Alpin Haus

                4850 State Highway 30 Amsterdam, NY 12010

                BBB Accredited Business

              • Alpin Haus

                PO Box 859 Amsterdam, NY 12010

                BBB Accredited Business
              Location of This Business
              1863 State Highway 5S, Amsterdam, NY 12010-8175
              Email this Business
              BBB File Opened:
              7/1/1994
              Years in Business:
              60
              Business Started:
              1/1/1964
              Business Started Locally:
              1/1/1964
              Business Incorporated:
              12/12/1967
              Accredited Since:
              3/15/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Alpin Haus Ski Shop, Inc.
              Business Management
              • Mr. Ron Craig, Director of RV and Boat Service
              • Mr. Dave Baker, Director of RV and Boat Sales
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/04/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Alpin Haus installed a washer combo in our brand new RV in the week we went to pick it up. The washer was recommended and installed by the technician that that went over all the RV details with us. We didn't get the RV until late July/early August in 2022 and only got in a couple of trips before the season was over. The washer was never used due lack of time. Clearly seen when Alpin also did the winterization for us (and broke the water valve inlet which we found the next season). Our very first trip in May 2023, I used the washer for the first time. We were missing the instruction manual, the liquid dispenser, there was a crack in the bottom panel AND it was not balanced and shaking the camper like crazy when I ran a wash cycle. We immediately sent this issue to Alpin in May and wanted it fixed so it would not to cause further damage. We sent them documentation and my husband had phone calls with the asst. manager Matthew saying he would look into it. Our camper was there in July for a repair and Alpin still did not address the washer issue. By this time I had used it maybe 3 times but was afraid to use it more due to the imbalance and it was actually shifting while we drove. Eventually these issues caused the panel on the bottom to start coming out so now that has to be fixed. As of right now Alpin refuses to acknowledge their technations did not install the washer correctly and are trying to bill upwards of $800 in order to now fix these issues we raised months and months ago so further damage wouldn't happen. The Asst manager is playing like we never sent email correspondance (we have copies) and that he never spoke to my husband on any of this. The new manager, Nick is a jerk and shady and keeps spinning a circle that they couldn't possibly be responsible for the incorrect installation and the further damage caused due to the terrible installation. Their service department is terrible and they won't own up and cover the damage THEY caused. We want this fixed and they cover at least half the cost.
              Read More
              Read 19 More Complaints

              Customer Reviews

              10 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael H

              11/10/2023

              We brought in our RV still under warranty for inspection and check out before the warranty ended. The day I drove the unit home it began raining in the evening water was coming into the unit. I got up on the roof and found a crack due to impact. I contacted them the next day and had to bring the unit back. I told them there was a crack in the roof that had to have happened the week they had it. A week later I called to ask for an update and their service asst. manager told me they found a crack in the roof (I'm not making this up). All their energy has been denying any involvement and as our insurance company stated, "washing their hands of the whole matter." They offered us nothing, not even to pay for the insurance deductible. One of the key AH decision-makers told me our situation and treatment by his company was "disheartening", and then our unit was moved to another company that does their repairs. This is not our first RV, and this is the worst possible scenario imaginable. We paid their price without trying to haggle, purchased a 7K service contract, and were treated this way. I should have known when the unit was supposed to be prepped and had major issues overlooked including sawdust on the floor, a faucet handle in the sink, and strapping hanging from the ceiling. Go anywhere else.
              Read 9 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

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