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Business Profile

Collections Agencies

PCR Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have included a screen shot of a voice mail from PCR Group. They claim to have papers from the County to serve and it's my last chance. Its over a debt I know nothing about from 20 years ago.
    I told them to send papers if they have them and stop calling my ex wife and mother. I called and told them to serve whatever and they won't stop calling and no papers have been served.
    Thank you.

    Business Response

    Date: 03/27/2025

    We are sorry for your negative experience.  This is not how we conduct business at the PCR Group.  We are FDCPA compliant and have no knowledge of this debt from 20 years ago you are referring to.  Our compliance team has pulled any and all recorded calls we have place to you.  We do not have any recollection of this type of verbal correspondence.  You will not receive any more phone calls from our office. 

    the PCR Group

    Compliance Team

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call back in February. I was threated by an employee from there who told me if I didn’t pay, I would go to jail so I paid $303 that day. I told them I was not getting paid at work. Over the last few months, I have been called and bullied and just today I was called 6 times by them. THIS IS NOT MY DEBT. I agreed to pay $25 to stop the calls. My bank rejected payment. So as I sit AT MY NEW JOB, they continue to call 5 MORE TIMES IN A MATTER OF 3 mins. They are nothing but sharks and they scare people into paying. It’s disgusting,

    Business Response

    Date: 08/15/2024

    I AM SORRY FOR YOUR EXPERIENCE.WE DO NOT TOLERATE, NOR HANDLE BUSINESS IN THIS MATTER.FDCPA RULES AND REGULATIONS HAVE BEEN FOLLOWED DURING RECORDED CONSUMER CONTACT.AS WE ADVISED, YOUR ACCOUNT IS NOW UNDER FULL CONTROL OF OUR COMPLAIN MANAGER (GARY S******.

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from a lady who called to inform me of a certified delivery on Monday yesterday. After talking with her for a couple minutes she gave me a number to call. That number was ###-###-####, so I called a lady answered told me that I had wrote a check to a loan company that they were I guess trying to collect on. She couldn’t tell me what the amount of my loan was but instead that I needed to set up some sort of payment plan. Today I spoke with my attorney and he told me that you all needed to send me a copy of this check, tell me how much the loan amount was, and the date the loan was taken out. Thanks for your understanding.

    Business Response

    Date: 03/12/2024

    Response taken by phone:  Per state and local law we sent the required documentation.  We will have someone in our compliance department reach out to him.

PCR Group is NOT a BBB Accredited Business.

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