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Business Profile

Collections Agencies

Niagara Restitution Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Niagara Restitution Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Niagara Restitution Service has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan with ****** **** loan for 500 dollars. I defaulted because of had some issues. I made my last payment in December of 2022. I received a call today on May 2nd saying they were from NRA and that they had me on a recorded line and they were using very threatening language. I talked to a man named Vincent S*****. They said that I was defrauding ****** **** loans by not paying and I had to make a payment today to stop potential legal action. I was driving and my cell lost signal...I called back 3 times and they left me very rude messages telling me that since I disconnected the call they were moving forward with legal charges. I finally got back to him and explained why it hung up. They brought up my job that I work now, I wasn't working there when I got the loan, I am terrified that they are gonna get me fired calling my job.
      They said that I lied about the address. I no longer live there I moved 2 years ago. I felt very threatened and I felt like at any moment, I was gonna be in cuffs, they kept saying you are on a recorded line and I have everything you are saying on record, but he changed around everything I was saying. I agree that I owe the debt. But I am going to be paying 300 dollars more than the loan was for. But apparently that's the "deal" they were giving me. Said I need to show my kids im a responsible person by paying this loan off. Told me to disregard the voice-mails. I'm going to pay it off...but I feel like at this point, I'm being robbed. They sent me the document to sign and I haven't yet.

      Business Response

      Date: 05/04/2023

      WE HAVE REACHED OUT TO HER. TO FOLLOW WE GAVE HER THE INFORMATION THAT SHE NEEDS .....

      WE UNDERSTAND YOU JUST DONT WANNA PAY IT NO REASON TO MAKE UP LIE AND TALK BAD ABOUT US THANK YOU

       

    Niagara Restitution Service is NOT a BBB Accredited Business.

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