We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Capital Link Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Capital Link Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Capital Link Management LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Start date was 3/22/2022
      End date was 4/23/2023
      Totaling 4186.81

    • Initial Complaint

      Date:02/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This broker is a scam!! Please guys avoid them. I was only a victim to them because I believe it will be the best for me but am unable to withdraw from them and they keep on asking for more deposit. Am so glad ****** was able to help in getting my funds from Them. God bless you SIR, But if you wish to get in touch with them I will be glad to share his info Email: *******************  *  * **** ***

    • Initial Complaint

      Date:12/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Capital Link Management is a scam company. Zach had threatened to take advantage of my social security number and sent me to court for a debt I owed. They wouldn’t answer my calls and email when they have my file in the office. They need to stop scaring people and telling people lies. They don’t deserve to be in business.

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is making multiple calls on the same day. I call back they dont answer always goes goes to ***** voice mail. I will be leaving **** hourly voicemails maybe I'll get a call back. They have threatened my famliy as well. Pretty sure that is a FDCPA violation

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Capital link management reached out to myself and family members on the same day. I called them. Made payment arrangements. When I attempt to reach them by phone or website they are unreachable. Have left messages with no return response. I need to hear from them. They continue to call family members but not me. They are causing me grief in my personal life. If they are legit then why harass family and not return my calls. The entire situation seems sketchy. I need to get this resolved. I am asking for the bbb help in this matter
      they aggressively contact family but don't return my calls.

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************ and ************ keep calling and leaving voicemails stating they needs verification of employment and not stating who they are or what they keep calling about. Its personal information they are asking and i do not wish to answer, per the BBB they are not even a company.

      Business Response

      Date: 02/19/2024

      Dear Ms. ********* , we are very sorry to hear your concern with receiving phone calls.  We looked into your account and we have notated to stop calls and send you a letter in writing with all details so you can have time to review and call us.  We have placed your account on hold and look forward to hearing from you.    Sincerely,  Compliance team 

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zach H sent me an agreement via email, which is attached. In the agreement it states a agreed upon amount, however they have pulled more than what the agreement states.

      I emailed Zach on 12/22/2023 stating they had drafted out more than the agreement with no response.

      I sent Amber a message on 01/10/2024 and she stated that she was out today and that she would have her supervisor reach out to me momentarily. This was at 7am and by 1pm, no response.

    • Initial Complaint

      Date:01/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from an unknown number with no caller ID on Tuesday, January 2, 2024 and of course because it’s an unknown number I refused to answer those. I got a threatening voicemail from a company that did not identify themselves well and only said they were from CLM and contacting me about a legally required notice… They provided no information on who they were why they were contacting me and what this was about. After doing a cursory search online I found that it was this company and they are trying to collect the debt. however, they used threatening tactics by trying to contact family members whose information I never gave any company nor authorized them to call. They are harassing my family members and myself. I have sent a debt validation letter which they have not responded to and they cannot tell me who the debt is owed to or from or anything about that and have been very rude about the entire process. I would like them to stop and I would like the harassment to me and my family members whose information I did not authorize them in any way shape or form to use or contact to cease immediately. If this is not achieved there will be legal action based on this harassment. And before the company tries and response that it is well within the FDCPA… I am an attorney and I know the law and will use it to make these threatening phone calls to my family and myself cease forever.

    • Initial Complaint

      Date:12/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/29/2023, this fraud company withdrew 705 from my account. I never agreed on a settlement. I talked with a guy about a settlement, never agreed, said I would call back if I could afford it. It seems this happens often with this fraud company. The number is just a random guy, no company name. I am waiting on my phone recording that said I agreed to this settlement. I can’t wait to sue this company for fraud. I wish these guys would do all this stuff in person. It would be a lot better and more fun??. I also have asked for my debt validation letter.

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by a male with capital link regarding a collection account from 2021. The male and I agreed to bi weekly payments of $74. This company has continued to run my checking account numerous time without my permission. They have also search phones numbers on my relatives and continues to harass my younger sister who is currently 33 weeks pregnant with twins along with others in my family. I have screenshots of numerous phone calls from this company calling me with a no caller ID number and fake ****** voicemail numbers. I have tried to call all these fake numbers and have not gotten in contact with any one. I am looking to file a legitimate claim for harassing calls and running my checking account serval times a day without my permission. I have worked collections for over 13 years in the passed and I do know that their practice under the FDCPA is unlawful. There is no debt in the world that serious to call someone repeatedly and harass a pregnant women over something that is not their concern. I have phone bill records showing all the calls that come in from this company. Showing them calling me 7-10 times a day. I will be filing a complaint with the attorney generals office in the state that they are practicing in for harassment.

    Capital Link Management LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.