Complaints
Customer Complaints Summary
- 327 total complaints in the last 3 years.
- 103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail dated November 17, 2025 from American Cortis international LLC. It states that I owe $360 through ****** with an account number of *******************. I have checked my ****** account and have a zero balance. This is definitely fraudulent and inappropriate. I am reporting this to the Better Business Bureau because it appears that this continues to keep happening from this company too many people across the United States.
Business Response
Date: 12/01/2025
To whom it may concern,
At American Coradius International LLC, we take all customer concerns seriously and are
committed to conducting thorough, fair, and transparent investigations. We appreciate the
opportunity to address the concerns raised in this complaint and to provide clarity on the matter.
Thank you for contacting us regarding ***** *****’s concerns. Based on the issues presented to
the Better Business Bureau by the customer, American Coradius International LLC, will cease all
collection efforts, close the account, and return it to our client, ******, Inc. A copy of this
complaint and our response will also be provided to our client for their records. Should the
customer have any questions, we kindly ask them to contact our client and allow them the
opportunity to address any additional concerns they may have.
We regret any inconvenience this situation may have caused. American Coradius International
LLC remains dedicated to handling all consumer inquiries with the highest level of professionalism
and care. If the customer requires any further clarification or assistance, we are more than willing
to help.
Sincerely,
Daniel F********
Director of ComplianceInitial Complaint
Date:10/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter stating that I owed 30.00 to ******. I do not have nor have I ever had a ****** account.Business Response
Date: 10/27/2025
To whom it may concern,
At American Coradius International LLC, we take all customer feedback seriously and are
committed to conducting thorough, fair, and transparent investigations. We appreciate the
opportunity to address the issues outlined in this complaint and to provide clarification on the
situation.
In response to the matter submitted to the Better Business Bureau, we will discontinue all
collection activity, close the account in question, and return it to our client, ******, Inc., for further
review and handling. A copy of this complaint and our response will also be shared with ******,
Inc. for their records. We encourage the customer to contact ******, Inc. directly should any
additional questions or matters require attention.
We regret any inconvenience this situation may have caused. American Coradius International
LLC remains committed to managing all consumer interactions with the highest level of
professionalism, integrity, and care.
Sincerely,
Daniel F********
Director of ComplianceInitial Complaint
Date:10/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps trying to contact me over a debt thats not mine. I have filed a police report over this company with the Brazil City Police Department. The debt is supposedly from a fake ****** account for $600.Business Response
Date: 10/06/2025
To whom it may concern,
At American Coradius International LLC, we take all customer concerns seriously and are
committed to conducting thorough, fair, and transparent investigations. We appreciate the
opportunity to address the concerns raised in this complaint and to provide clarity on the matter.
In response to the concerns raised with the Better Business Bureau, we will cease all collection
efforts, close the account in question, and return it to ******, Inc. for further handling. A copy of
this complaint and our response will also be shared with our client for their records.
We regret any inconvenience this situation may have caused. American Coradius International
LLC remains dedicated to handling all consumer inquiries with the highest level of professionalism
and care.
Sincerely,
Daniel F********
Director of ComplianceInitial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 1, 2025, I was charged $2,550.00 by AMERICAN CORADIUS INTERNA NY. I do not have any reason to have this charge on my card. I do not know why this charge was made or what it was for. At the time of the charge, my address was *** ******* **** *******, MI. Since then, I have moved to Lansing, MI, which is the address on this complaint.
Because of a heavy workload and personal life transitions, I did not review my full expenses until last night. While completing my expense report, I noticed this charge. I have no record of authorizing this transaction, and I have not received any product or service that would explain it.
I am requesting an investigation into the source of this charge and a resolution, as I believe this charge was either unauthorized or made in error.Business Response
Date: 10/03/2025
To whom it may concern,
At American Coradius International LLC, we take all customer concerns seriously and are committed to conducting thorough, fair, and transparent investigations. We appreciate the opportunity to address the concerns raised in this complaint and to provide clarity on the matter.
On April 1, 2025, a payment was authorized in our office by a customer with a different first name than the complainant with information provided by the customer.
We regret any inconvenience this situation may have caused. American Coradius International LLC remains dedicated to handling all consumer inquiries with the highest level of professionalism and care. If the complainant requires any further clarification or assistance, we are more than willing to help. Due to privacy laws, American Coradius International LLC would need permission from the customer prior to discussing information related to the account with the complainant.
Sincerely,
Daniel F********
Director of Compliance
This communication is from a debt collector. American Coradius International LLCCustomer Answer
Date: 10/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to confirm who the person was that made the payment if it was not myself. I would be glad to provide the details of the only other person on this account. My husband, ***** ****. If I can confirm this was indeed the other person, I will be satisfied with your response and drop the case. I appreciate your help on this!
Regards,
****** ****Business Response
Date: 10/07/2025
Unfortunately, due to federal disclosure laws, we would need verbal or written permission from the account holder to discuss any information with a third party not named on the account. You can call ###-###-#### with the account holder on the line to provide verbal permission.Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not know the date of the debt, the paper bill does not include this information.
I attempted to pay the full balance of $25.75 on behalf of my daughter. The automated phone system directed me to a website for payment, but the site does not exist. When I called back to pay over the phone, the representative refused to accept payment simply because I am not the account holder — despite the fact that I made it clear I was not disputing anything, only trying to resolve the balance in full.
This seems like intentionally obstructive behavior, and it's unacceptable. When a company actively prevents people from paying debts in good faith — while continuing to report or pursue collections — it calls their legitimacy and business ethics into serious question.
After this experience, I checked the company’s BBB page and saw that hundreds of similar complaints have already been filed. It’s clear this is a pattern, not a one-off issue. I am filing this complaint not just to document what happened to me, but to warn others and to urge BBB and regulators to take a closer look at this company’s practices.Business Response
Date: 10/02/2025
Unfortunately,
due to federal law, American Coradius International LLC would need
verbal or written permission from the customer to discuss the account
with a third party. Please have the customer contact American Coradius
International LLC to provide permissionCustomer Answer
Date: 10/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this because they have yet to explain why the payment was rejected, but collection efforts continued. As stated before, it is unlaw to reject a payment in full. No account information was in question. Only a call with intent to pay in full. I already had the account number and reference number that I provided and tried multiple times to pay in full.
Regards,
****** *******Business Response
Date: 10/06/2025
Unfortunately, due to federal law, American Coradius International LLC would need verbal or written permission from the customer to discuss the account with a third party. Please have the customer contact American Coradius International LLC to provide permission.Initial Complaint
Date:09/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a piece of mail stating that I owed money to *** *** in the amount of $543.00. These were fraudulent charges placed on an account I hadn't used in years. I disputed the charges with my bank and they also agreed that the charges were fraudulent, credited back my checking account and filed a dispute with *** ***. I received a letter from my bank that the dispute had been settled with *** ***, and then I received this letter in the mail almost 3 months later.
There seems to be some miscommunication between the information provided to the company attempting to collect a "debt" that isn't actually owed as it was already settled by all parties. I request this collection attempt be disregarded and avoid any future communication with the company.Business Response
Date: 09/17/2025
This communication is from a debt collector.
American Coradius International LLC
2420 Sweet Home Rd., Suite 150
Amherst, NY 14228
Fax: (716) 689-7084
September 17, 2025
Better Business Bureau
100 Bryant Woods South
Amherst, NY 14228
RE: ***** ********
ID # 23894028
To whom it may concern,
At American Coradius International LLC, we take customer concerns very seriously and conduct thorough investigations with a focus on the customer’s perspective.
Thank you for reaching out regarding ***** ********’s concerns. As a third-party agency, we work on behalf of ******, Inc. to collect outstanding balances.
In response to the concerns raised with the Better Business Bureau, we will cease all collection efforts, close the account in question, and return it to ******, Inc. for further handling. A copy of this complaint and our response will also be shared with our client for their records.
If the customer wishes to pursue their fraud allegations further, we encourage them to contact ****** directly so they can address any remaining concerns.
We apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this matter.
Sincerely,
Daniel F********
Director of ComplianceCustomer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********Initial Complaint
Date:09/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid this ****** builder loan account IN FULL and this company just sent me a 1501.15 bill 2 years later.Business Response
Date: 09/08/2025
To whom it may concern,
At American Coradius International LLC, we take customer concerns very seriously and conduct
thorough investigations with a focus on the customer’s perspective.
Thank you for reaching out regarding **** *******’s concerns. As a third-party agency, American
Coradius International LLC works on behalf of ******, Inc. to collect outstanding balances.
Based on the issues brought to the Better Business Bureau, this account will be closed and returned
to our client, ******, Inc. All collection efforts have ceased. A copy of the customers’ complaint
and our response will be shared with ****** for their records and further review.
If Ms. ******* wishes to pursue these fraud allegations further, we encourage her to contact
******, Inc. directly so they can address any remaining concerns she may have.
We apologize for any inconvenience this may have caused and appreciate the opportunity to
resolve this matter.
Sincerely,
Daniel F********
Director of ComplianceInitial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collect request from the following test message. I know I have such debt with ******. This is a fraudulent claim from American Coradius International LLC.
Creditor: ******, Inc.
Reference #: ******** Account#: ****************** Account Balance: $513.95
Here is the Text Message I received. I also received a letter in the mail.
Hello, Contact ACI LLC regarding a matter with your ****** account with ******, Inc. ACI is a collection agency.
Visit: *********************
Reference Number: ******** Call: ###-###-####
Opt Out: Reply STOP
#OfMsgsVaries Msg&DataRatesMayApply
Rights/Info: ****************
This is financial harassment and it has to stop.Business Response
Date: 09/05/2025
To whom it may concern,
At American Coradius International LLC, we take customer concerns very seriously and conduct thorough investigations with a focus on the customer’s perspective.
Thank you for reaching out regarding **** *******’ concerns. As a third-party agency, American Coradius International LLC works on behalf of ******, Inc. to collect outstanding balances.
Please be advised that this account was closed and returned to our client, ******, Inc. on September 4, 2025. All collection efforts have since ceased. A copy of the customers’ complaint and our response will be shared with ****** for their records and further review.
If Mr. ******* wishes to pursue these fraud allegations further, we encourage him to contact ******, Inc. directly so they can address any remaining concerns he may have.
We apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this matter.
Sincerely,
Daniel F********
Director of ComplianceInitial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized transactions from a gaming company called ********* .
Continuing to harassment me ,after I have tried to reach out to ********* several times . And to *** *** to dispute the transactions . With no help.
The first charges were $89,$69, $10, $10 , $33. I reached out to my bank to dispute these unauthorized transactions. My bank informed me to shut down my *** *** account. And they will look into the unauthorized transactions. While my bank was able to stop the charges of 89 - 69 - 10 -10.
They couldn't stop the 33.43 . I had to get 2 new debit credit cards. And now i received a letter after months of going back and forth with my bank *** *** and hardly ever ********* .
I was sent a letter from ACI ?
Stating that I owe this money ?
I went to contact ACI and their email address much like ********* is nonexistent?
[email protected].
These 2 companies need to be held responsible for these unauthorized charges.
And the harassment.
And I would like to add in .. ACI ,
Gave me a time frame to pay pal and ********* this amount or I will be sent to collections ?
Is there anyway to make this stop ?
Please help .Business Response
Date: 09/03/2025
To whom it may concern,
At American Coradius International LLC, we take customer concerns very seriously and conduct
thorough investigations with a focus on the customer’s perspective.
Thank you for reaching out regarding ******* *******’s concerns. As a third-party agency, we work
on behalf of ******, Inc. to collect outstanding balances.
In response to the concerns raised with the Better Business Bureau, we will cease all collection
efforts, close the accounts in question, and return them to ******, Inc. for further handling. A copy
of this complaint and our response will also be shared with our client for their records.
If the customer wishes to pursue their fraud allegations further, we encourage them to contact
****** directly so they can address any remaining concerns.
We apologize for any inconvenience this may have caused and appreciate the opportunity to
resolve this matter.
Sincerely,
Daniel F********
Director of ComplianceCustomer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In addition to accepting this response. would like to add in a couple final details.*** ***, on multiple occasions with this case with *********. Never responded by phone nor and has continued to harass. These attachments that are all screenshots of their automated responses to me.
Regards,
******* *******Initial Complaint
Date:08/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You can send this as an email or a letter
Subject: Request to Update Paid Collection – Account #******* (****** ***** LP)
To Whom It May Concern,
I am writing to request an update to your records regarding the above-referenced account. As shown in the attached letter from American Coradius International LLC (ACI), a payment of $1,686.77 was made on January 30, 2025, as part of a settlement that your office accepted.
ACI confirmed receipt and agreed to notify your company to update the account status. However, this debt is still appearing as unpaid or derogatory on my rental screening report, and it recently led to an apartment denial.
Please review the attached letter and update all applicable records to reflect that this account has been paid and closed. I respectfully request written confirmation of the update once complete.
Thank you for your time and prompt attention to this matter.
Sincerely,
******* ***** **********Business Response
Date: 09/11/2025
To whom it may concern,
Thank you for contacting American Coradius International LLC. We value our customers and handle all correspondence with the utmost professionalism and care to ensure every matter is thoroughly reviewed and addressed.
We confirm receipt of the customer’s payment on January 29, 2025, which resolved the account in full for less than the original balance. Accordingly, the tradeline associated with this account was updated on February 5, 2025. Subsequently, the account was returned to the originating community, ****** *****, on February 9, 2025.
Please be advised that ****** ***** has confirmed the account is reflected as closed and settled in their records.
Since the account has been returned to ****** *****, we recommend that the customer contact them directly for any further inquiries or concerns. They will be best equipped to assist with any remaining matters related to this account.
We appreciate your patience and cooperation throughout this process and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to reach out.
Sincerely,
Daniel F********
Director of Compliance
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