Complaints
This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 342 total complaints in the last 3 years.
- 110 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Coradius International LLC has made a fraudulent claim against me to collect a debt for $25.00 for ******, Inc. I don’t have an ****** account and no amount matches the claim. The reference number for the claim is ********. The claim states that as of 07/26/2025 I have owed this debt. The collection notice is dates July 28, 2025 and says I must pay them by September 11, 2025.
Business Response
Date: 08/04/2025
To whom it may concern,
At American Coradius International LLC, we take customer concerns very seriously and conduct thorough investigations with a focus on the customer’s perspective.
Thank you for reaching out regarding ****** *********** concerns. As a third-party agency, we work on behalf of ******, Inc. to collect outstanding balances.
In response to the concerns raised with the Better Business Bureau, we will cease all collection efforts, close the account in question, and return it to ******, Inc. for further handling. A copy of this complaint and our response will also be shared with our client for their records.
If the customer wishes to pursue their fraud allegations further, we encourage them to contact ****** directly so they can address any remaining concerns.
We apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this matter.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 08/04/2025
Better Business Bureau:
While I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, I have concerns about this company’s business practices. This was a fraudulent collections notice that I can see many other people have reported. While they say they aren’t going to “pursue collections against me” they attempted to extort me by using a fear tactic and I believe most people would pay them to prevent any items from being sent against their credit.
Regards,
****** *********Initial Complaint
Date:07/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collection notice from ACI LLC for $2442.43 owed to a ****** account that was opened under my name and physical address at the end of January 2025. I filed an FTC Identity Theft affidavit and a dispute directly with ACI regarding this debt, wherein I requested all information I am privileged to under the Fair Credit Reporting Act (FCRA). I received a follow up letter from ACI at the beginning of June with some (email addresses used to open the account, specific transactions on the account), but not all, requested information I am privileged to under the FCRA (e.g., phone numbers used to sign up for the account or for MFA). They made it clear they are not taking my FTC identity theft report and allegations seriously, as they continued to claim they are seeking collection of the debt from me. I submitted a second FTC Identity Theft affidavit, as well as a police report with the Sacramento County Sheriff's office, regarding this. I also submitted a second dispute to ACI and informed them that they did not provide all information I requested under the FCRA, in violation of the Act, and to take the allegation seriously. To date, I have not heard a response and believe they may be moving towards court action on the matter. While the account was opened using my name and a partially correct address, the email address that was used to open the account — as well as the email account involved in the transactions — is not mine. The debt is not mine. ACI has failed to work with me and ****** to perform a more serious investigation into identity fraud and it's getting near the point of needing to take legal action if not resolved. I seek immediate confirmation from ACI that they are 1) taking the matter seriously and investigating this allegation with extreme due diligence, 2) will provide me with the phone number(s) used to open and/or are associated with the account, and 3) are not seeking a collection of debt from me on this fraudulent account.Business Response
Date: 07/31/2025
Dear ******* ********,
Thank you for contacting American Coradius International LLC. We take all customer correspondence seriously and are committed to thoroughly reviewing each matter, with careful consideration of the customer’s perspective.
As outlined in your complaint, we acknowledge receipt of your initial communication, in which you reported being a victim of identity theft and requested additional documentation. Upon receiving your dispute, American Coradius International LLC immediately suspended all collection activity on the account and notified our client, ******, Inc., so they could initiate a comprehensive investigation.
In response, ****** provided supporting documentation, which was mailed to you on May 28, 2025. Subsequently, ****** requested that the account be closed and returned to them as of June 30, 2025. At that time, all collection efforts by American Coradius International LLC formally ceased, and the account was closed and returned to our client.
We have forwarded a copy of your complaint and our response to ******, Inc. For any further questions or unresolved concerns, we recommend contacting ****** directly, as they are the original creditor and are best positioned to assist you.
We appreciate you bringing this matter to our attention and apologize for any inconvenience this situation may have caused.
Sincerely,
Michelle C********
Director of Compliance
This communication is from a Debt Collector.Customer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ********Initial Complaint
Date:07/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have a ****** account. I just received a letter in the mail from American Coradius International LLC indicating my account is in collections.Business Response
Date: 07/28/2025
At American Coradius International LLC, we take all customer concerns seriously and are committed to conducting thorough, fair, and transparent investigations. We appreciate the opportunity to address ******** ********** concerns and provide clarity regarding this matter.
Please be advised that American Coradius International LLC acts on behalf of ******, Inc. to collect delinquent account balances. We remain committed to maintaining the highest standards of ethical business conduct. Additionally, we would like to assure ******** ******** that neither ******, Inc. nor American Coradius International LLC reports consumer information to any credit reporting agencies. As a result, this account should not appear on the customer’s credit report or have any impact on their credit standing.
In response to ******** ********** concerns, American Coradius International LLC will cease all collection activity and return the account to our client, ******, Inc. A copy of the customers’ complaint and our response will be forwarded to ****** for their records and review. We encourage the customer to contact ****** directly to allow them to investigate any potentially fraudulent activity and take appropriate corrective action, if necessary.
We sincerely regret any inconvenience this situation may have caused. American Coradius International LLC remains committed to addressing all consumer inquiries with professionalism and care. Should the customer require any further clarification regarding our actions, we welcome the opportunity to assist.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:07/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Letter received from collection company "American Coradius International LLC" claiming a fraudulent amount of $97.71 is owed to ******. ****** contacted and confirmed no money is due. The only ****** account with my info. is now closed. Similar fraudulent activity recently involving money fraudulently directed to a ****** account via my checking account was stopped and my checking account is now closed. My husbands email address and information breached recently as well. This resulted in accounts closed and email address' changed. This is yet another attempt of fraudulent claims using my compromised information. I reached out to BBB to assist with this this complaint. I will not contact the number on the letter sent to me. I will wait for the BBB to respond. I also spoke with **** at the BBB (Buffalo office) this morning regarding this complaint.Business Response
Date: 07/28/2025
To whom it may concern,
At American Coradius International LLC, we take customer concerns very seriously and conduct thorough investigations with a focus on the customer’s perspective.
Thank you for reaching out to us regarding Ms. ***** ******* concerns. Please note that we have ceased all collection efforts, and the account will be closed and returned to our client, ******, Inc. Our investigation of the account and the information provided by the customer (e-mail address), indicates that she may have been a victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the customer’s correspondence to the BBB.
We have provided ****** with a copy of this complaint and our response. Should Ms. ***** have any questions, we ask her to contact ******, Inc., and allow them the opportunity to address any additional concerns she may have.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 07/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:07/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Coradius International LLC has made a fraudulent claim against me to collect a debt for $45.08 for ******, Inc. My ****** account is in good standing and no amount matches the claim. The reference number for the claim is ********. The claim states that as of 5/26/25 I had this debt. The collection notice is dates July 7, 2025.Business Response
Date: 07/18/2025
To whom it may concern,
At American Coradius International LLC, we take all customer concerns seriously and are committed to conducting thorough, fair, and transparent investigations. We appreciate the opportunity to address Shirley ****’s concerns and provide clarity on this matter.
Please note that American Coradius International LLC acts on behalf of ******, Inc. to collect on delinquent account balances. We are dedicated to upholding the highest standards of ethical business practices in all our operations.
In response to Ms. ****’s concerns, American Coradius International LLC will discontinue all collection activity and return the account to our client, ******, Inc. A copy of her complaint, along with our response, will be forwarded to ****** for their records and further review. We encourage Ms. **** to contact ****** directly so they can investigate any potential unauthorized activity and take appropriate action if necessary.
We regret any inconvenience this matter may have caused and remain committed to resolving consumer inquiries with professionalism and care. Should the customer need additional information or clarification, we would be happy to assist further.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:07/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter from this debt collector company stating I had a debt owed to ****** for a total of $50.00 for charges that occurred on February 20 and February 22, 2025 using my name and a fraudulent gmail email address listed as *************************. This is not my email address, nor have I had any transactions with the email ********************* as noted in the letter. This is a fraudulent charge using my name and fraudulent email address. I have spoken to ****** and have reported the fraudulent charge and ****** account. Please remove this debt from my credit report and resolve as this as this is a fraudulent claim.Business Response
Date: 07/17/2025
To whom it may concern,
At American Coradius International LLC, we take all customer concerns seriously and are committed to conducting thorough, fair, and transparent investigations. We appreciate the opportunity to address ****** *******’s concerns and provide clarity on this matter.
Please note that American Coradius International LLC acts on behalf of ******, Inc. to collect on delinquent account balances. We are dedicated to upholding the highest standards of ethical business practices in all our operations.
It is important to clarify that neither ******, Inc. nor American Coradius International LLC reports consumer information to any credit reporting agencies. Therefore, this account should not appear in Ms. *******’s credit report, nor should it affect her credit standing in any way.
In response to Ms. *******’s concerns, American Coradius International LLC will discontinue all collection activity and return the account to our client, ******, Inc. A copy of her complaint, along with our response, will be forwarded to ****** for their records and further review. We encourage Ms. ******* to contact ****** directly so they can investigate any potential unauthorized activity and take appropriate action if necessary.
We regret any inconvenience this matter may have caused and remain committed to resolving consumer inquiries with professionalism and care. Should the customer need additional information or clarification, we would be happy to assist further.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 1, 2024 my checking account was hacked via my debit card in the amount of $999.00, the transaction description was "******". Interestingly enough this is $1.00 less than a felony in Idaho.
I have never purchased anything from ******, nor do I have an account with ******. I filed a dispute with my credit union on 11-1-2024. They gave me a conditional credit, stopped my debit card and issued me a new one. They said final resolution could take 60 to 90 days for the research to be done. They also told me there had been several others disputes filed that same day in similar amounts from ******!
On January 29, 2025 I received an email from my credit union stating credit was permanent and the fraud resolution was final.
July 15, 2025 I received a collection letter for the 999.00 from American Coradius International LLC for payment of the 999.00. I do not owe this, I have never dealt with ****** in anyway and absolutely would not purchase anything online with my debit card. This is a completely fraudulent charge and collection attempt.
Copies of the collection letter, my response to American Coradius International LLC, and the email from my credit union substantiating my statements are enclosed.
Please make these people understand attempting to collect money from me is unsubstantiated and illegal in the state where I live.
I am going to contact a postal inspector plus the Idaho Attorney Generals office about their fraudulent collection attempts.
Thank you,
***** ********Business Response
Date: 07/17/2025
To whom it may concern,
At American Coradius International LLC, we take all customer concerns seriously and are committed to conducting thorough, fair, and transparent investigations. We appreciate the opportunity to address ***** ********’s concerns and provide clarity regarding this matter.
Please be advised that American Coradius International LLC acts on behalf of ******, Inc. to collect delinquent account balances. We remain committed to maintaining the highest standards of ethical business conduct.
In response to ***** ********’s concerns, American Coradius International LLC will cease all collection activity and return the account to our client, ******, Inc. A copy of the customers’ complaint and our response will be forwarded to ****** for their records and review. We encourage the customer to contact ****** directly to allow them to investigate any potentially fraudulent activity and take appropriate corrective action, if necessary.
We sincerely regret any inconvenience this situation may have caused. American Coradius International LLC remains committed to addressing all consumer inquiries with professionalism and care. Should the customer require any further clarification regarding our actions, we welcome the opportunity to assist.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill claiming I owe ****** 651.96. This is not accurate.i have never received any information from ****** about this and do not see anything on my account. The mailing seems to be suspicious as it does not provide information about the original charge and indicates I need to request that information.Business Response
Date: 07/15/2025
To whom it may concern,
At American Coradius International LLC, we take all customer concerns seriously and are committed to conducting thorough, fair, and transparent investigations. We appreciate the opportunity to address **** *****’s concerns and provide clarity regarding this matter.
Please be advised that American Coradius International LLC acts on behalf of ******, Inc. to collect delinquent account balances. We remain committed to maintaining the highest standards of ethical business conduct.
In response to **** *****’s concerns, American Coradius International LLC will cease all collection activity and return the account to our client, ******, Inc. A copy of the customers’ complaint and our response will be forwarded to ****** for their records and review. We encourage the customer to contact ****** directly to allow them to investigate any potentially fraudulent activity and take appropriate corrective action, if necessary.
We sincerely regret any inconvenience this situation may have caused. American Coradius International LLC remains committed to addressing all consumer inquiries with professionalism and care. Should the customer require any further clarification regarding our actions, we welcome the opportunity to assist.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I start getting notifications on July 1, 2025 in the amount of $1.050.00 and i called them to speak with them and I was told that i needed to go back to my emails to find out what the bill was for. It's a *** *** Charge and I haven't conducted any business with *** *** in over a year. I just received a second bill on July 9, 2025,Business Response
Date: 07/14/2025
To whom it may concern,
At American Coradius International LLC, we take all correspondence from our customers very
seriously. Each matter is thoroughly investigated with careful consideration of the customer’s
perspective.
Thank you for bringing ***** ****’s concerns to our attention. We wish to inform Mr. **** that
American Coradius International LLC acts as an agent on behalf of ******, Inc., for the collection
of delinquent balances.
Enclosed, please find the proof of debt documentation provided by our client for Mr. ****’s
review.
In light of the issues raised with the Better Business Bureau, American Coradius International LLC
will cease all collection activities, close the account, and return it to our client, ******, Inc. A copy
of this complaint and our formal response will also be forwarded to ****** for their records.
Should Mr. **** have any further questions or wish to pursue this matter further, we kindly
encourage him to contact our client directly to facilitate resolution of any outstanding concerns.
We apologize for any inconvenience this situation may have caused and trust that our response
addresses all relevant matters.
Sincerely,
Michelle C********
Director of Compliance
2211 North First Street
San Jose, CA 95131
Jul 02, 2025
***** ****
**** ***** *** **
******* *** *****
****** Account Name: ***** ****
Account Email Address: ******************
Online Account Creation Date: Dec 16, 2010
Creditor: ******, Inc.
Original Creditor: ******, Inc.
Total Amount Due: $1050.00 USD
Dear: ***** ****
We referred the negative balance with ****** to ACI for debt collection efforts. At your request, we are
providing debt validation.
When you opened your ****** Account online, you agreed to the terms of the ****** User Agreement. To
view the current ****** User Agreement, please visit
************************************************************ You may view the current ******
Balance Terms and Condition: https://www.******.com/us/webapps/mpp/ua/pp-balance-tnc.
The Total Amount Due (above) is due and owing. Below is a list of the relevant account transactions
creating the Total Amount Due.
(1) Chargeback for -$375.00 USD involving *************************
Transaction date May 16, 2025
(2) Chargeback for -$675.00 USD involving *************************
Transaction date May 16, 2025
Sincerely,
******, Inc.
This is an attempt to collect a debt, and any information obtained will be used for that purpose.Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called my home phone when I was not at home and my nephew answered. He wisely did not want to give them any information over the phone and they pressured him, listing off names of numerous family members. He stood his ground. Wife called them back, concerned about how they were pressuring nephew and had names of family members. They would not give her any info. I called. They said I owed around $11,000 to a bank in new york that have never heard of or done any business with. Explained that they had the wrong information. They tried to scare me and pressure me into taking responsibility for I debt I don't owe.Business Response
Date: 07/10/2025
To whom it may concern,
At American Coradius International LLC, we take consumer concerns seriously and conduct
thorough internal reviews with a focus on the customer’s perspective. We appreciate the
opportunity to address the concerns raised in this matter.
American Coradius International LLC is committed to maintaining a compliant, respectful, and
professional approach in all customer interactions. Providing courteous service is a core part of our
mission.
While complaints of this nature are uncommon, we are conducting a full review to ensure all
concerns are properly addressed and appropriate actions are taken.
Following our review of Mr. ******’s concerns, we confirm that all communications from
American Coradius International LLC to Mr. ****** and any third parties have ceased.
Additionally, collection activity on the account has been suspended. The account will be closed in
our system and returned to our client, *** Bank, n.a., for their further handling and review. A
copy of this complaint and our response will be forwarded to our client in accordance with standard
procedures.
American Coradius International adheres strictly to all applicable federal and state laws regarding
third-party communications and data privacy. We regret any inconvenience Mr. ****** may have
experienced and appreciate the opportunity to resolve this matter.
Should Mr. ****** have additional questions or concerns, we encourage him to contact *** Bank,
n.a., directly.
Sincerely,
Michelle C********
Director of Compliance
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.