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Business Profile

Wigs

Jessie’s Selection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a wig from their site for a trip. I ordered from them thinking it was an American site. nothing on there showed it was coming from China. it was to get to me in 2-4 days as the site states. but got it way later than that. now when it comes, it looks nothing like the product. I tried contacting them right after to no avail. no number on the site worked. I sent an email for an address to return so I can get a refund. no reply till I went through my credit card company to cancel the transaction.

    That's when they replied and finally sent an address. I shipped it back and they acknowledged receipt. I was told they could not return till I closed the dispute. I closed it and till now I have not received my refund and they are not responding to my messages.

    288.99 is a lot of money and I just want my money back. they have this one American number on the e-receipt i got (###-###-####) and when I called this guy picked up and said he has been getting a lot of calls from people asking for their wigs but he has no affiliation to them whats so ever and he wants it to stop. This business id deceiving people and its not right.
    Attached are all the email correspondence and screenshots.
    Thank you

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have returned the product on June 12th, 2023 with the merchant confirming it has been received on June 14th, 2023. I have been trying to get the refund since then with no avail. The company stopped the communication as of last week. The worst company to deal with it, unprofessional and unreliable. This company should not be allowed to sell any products here in the US. I am expecting a full refund of $309.99.

  • Initial Complaint

    Date:06/03/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a hair purchase from Jessie’s Selection, was unhappy with what I received, reached out to the company within 36 hours of receipt for an address to return the item for a refund, and have not (despite having 3-5 email correspondences with them) been provided the return address requested.

    Business Response

    Date: 06/20/2023

    BBB received the following response from the customer on behalf of the business: Good Afternoon. The company in question informed me that they received my returned item with a refund scheduled for release within 1-7 days (as of Wednesday, June 14th).  I will let you know if I haven't received it by 6/23. Thank you 

    Customer Answer

    Date: 06/21/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
    The message posted was from me-not the business. It appears that the business has yet to respond to you nor have they refunded me for the items they admitted to receiving from me. 

    Regards, 

    ****** ******

    Customer Answer

    Date: 07/13/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The consumer relayed to BBB that the refund has been issued. 

    Regards,

    ****** ******
     

  • Initial Complaint

    Date:02/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wig purchase of 149.99
    Order # ***** Wig arrived around December 12, 2022

    December 16, 2022
    This was the first contact in which I made to inform Jessie’s wigs that I wanted to return the wig I purchased, because it was not what I wanted.
    December 19, 2022
    I asked for instructions by email on how to return the wig.
    December 22, 2022
    Response from the company, telling me that they can replace the wig.
    December 24, 2022
    I responded that I only wanted my money back, and I was not interested in another wig.
    December 27, 2023
    Picture of wig sent and packaged wig showing tracking number on the front of package per requested by company.
    January 18, 2023
    I sent email expressing my extreme disappointment that I have not received my refund.
    January 24, 2023
    Second request still no refund.

    Business Response

    Date: 02/08/2023

    BBB received documentation from the business that refund has been issued to customer.

    Customer Answer

    Date: 02/08/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******
     

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig and I paid for the 3 days shipment express. It never came. I reached out to the seller and they keep sending me same response. Dear, because of covid bla bla bla....and I asked for refund and it's the same automated response. This company is a joke I want my money back

  • Initial Complaint

    Date:12/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business operates like they are fraudulent they tell you you're going to get a certain product they show a picture of the product then they have a third party send you the product I spent $339 on a wig that was supposed to have curls in it they sent it to me in a post office package not even a box it was flattened once I got it because it had been through the ringer in the post office and had no protection it's a little like somebody just took it off the shelf and threw it in a **** bag it was frizzy it had no sort of style and I tried to contact this business several times through email to no avail no response until 5 months later then they want to tell me they can't find my order number I have emails showing my order number and confirming that I ordered this product and that it was shipped and delivered they need to be shut down they are the worst I think they actually operate out of China and use a Us address and they do not send their own products customer service is horrible there's no phone number you can call and they really need to be reported for activities that are not conducive to being a company that values customers and it sends out products that are as described I am requesting my money back I'm going to go through my bank since they want to keep on playing me back and forth asking for pictures saying they can't find the order number just to waste time which they did so now since I'm 4 days over the period where ****** allows you to file a complaint I'm going through my bank I would never buy anything from them again and they could definitely have this horrible item back this company is the worst

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company also operates Jessie’s Wig. The photos they post online is not what they actually send to you. Their website states that you can cancel within 2 hours after you order. I did that and then got a trail of emails after asking to choose something else and that they’ll even throw in something for free. They sent me a video of the wig I will be receiving and it is not what is posted online. They will not cancel my order although it says they will on their site. I should have done more research on them before I purchased, they are a fraud. I am in contact with my bank and Klarna to be ready to dispute charges. Hopefully someone will see this review in their search for this company, because it’s hard to leave reviews for them through other ways. They delete comments on Social Media and don’t have a review tab to leave reviews.

Jessie’s Selection is NOT a BBB Accredited Business.

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