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Business Profile

Tech Support

Instinct Tool

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My laptop froze up and immediately I had a pop up that stated I had been hacked and they could fix it. I agreed and soon I was up and running after they collected their fee ($1149). This was in February of 2022. This was for Instinct Tools. In October of 2022 we received a call that we would be charged over $9000 for life if we did not cancel. I called and talked to Max R***** and he agreed to cancel the account but we would still owe more to cancel. He would not back down and threatened a yearly charge for life and So I agreed to pay again to Ultimateshop ($2800). He assured me the account was closed. Now November 22, 2022, he has called again and says it is urgent to call him again. I have not called him back but have no intention of paying more. I am sure he will tell me I owe more. This is nothing but a scam and they should be shut down.

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