Reviews

This profile includes reviews for Albany Times Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Albany Times Union

  PO Box 15000 Albany, NY 12212-5000

• 

  Albany Times Union

  645 Albany Shaker Rd Albany, NY 12211-1158

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  Albany Times Union

  959 Eighth Ave New York, NY 10019

Review Details

• Review fromRonda C

  Date: 06/22/2025

  1 star
  HORRIBLE!
  6/10/25 received email that subscription would be "Auto Renewed" "or around"6/28
  6/11/25 logged into online account, unable to CANCEL or REMOVE MY PAYMENT METHOD. Website indicates must call for this.
  6/19/25 billed @ $19.96/month digital only subscription
  6/22/25:
  I called to cancel.
  They not only REFUSED to REFUND me for 10 day early billing....They also said they and they will BE BILLING ME $19.96 on 7/16 for the NEXT MONTH.
  They reiterated over & over "there is NO PROCESS for refunding."
  In the next breath, "we will refund you after the 7/16 billing for that charge, it will take 5-7 business days to process."
  Contradictory REFUND messaging, deceiving communications, and rude customer service and SUPERVISOR. Oh - and shocking... no other higher level managers are available, now or to call back or ever.
  Not only is $40 down the drain, but it's left a very bad impression of this business and their methods. STAY AWAY!

  Albany Times Union

  Date: 06/24/2025

  Ms. ********  You should have been able to cancel online. We don't normally refund subscriptions; T&C state account will cancel on expire. As a courtesy I did cancel effective immediately and refunded the balance.

• Review fromPeter M

  Date: 05/21/2025

  1 star
  Their news reporting is fine, but they make it impossible to cancel a subscription. No excuse in the year 2025 to have no account management in the same web platform as subscription sales.

• Review fromGrayson T

  Date: 10/02/2024

  1 star
  My experience of the Times Union is as a corrupt organization that printed false news stories for the sake of profit. They are willing to defame someone without justification if there is a business interest. The editor Casey S***** is a sycophant that loves to print stories about what a great boss the ****** Corporation is. A complete sell out - take a look at this review of the Times Union by a professional journalist with a backbone. ******************************************************************************************

• Review fromHelen K

  Date: 07/01/2024

  1 star
  I discovered that Times Union has been debiting a monthly free from my checking for months!! I never signed up for a subscription. I called last month to CANCEL. thought it was all cleared up and I wouldn't get another deduction. BUT NO!!! they took out money this month from my checking!! They are scamming me and won't stop. I was hoping to get a refund of some or maybe all of the money they took out but they never did that!! They never stopped my subscription. I'm so fed up and feel others should know how sneaky they are. Don't subscribe to Times Union!

• Review fromKathleen M

  Date: 10/30/2023

  1 star
  I had the times union app and subscription. I went to go cancelled the subscription but the app said I didn’t have a subscription so I never looked more into it.
  I originally had the 3 month subscription that was like .50 cents a month then after 3 months it changes into $20
  This was July when I tried to cancelled. I kept looking it would tell me there was no subscription so I just assumed there was no subscriptions and wasn’t getting charged.
  I looked into my bank statement finally in October and realized that they have been charging me $20 a month for a subscription that the app told me I didn’t have.
  I will own up to no checking is my fault.
  But when I called their subscription membership call center they offered no resolution.
  I told them how the app told me was saying I had no subscription for months then charging me so for month I wasn’t using that app.
  This woman claimed to be the supervisor told me it was my fault so they would not offering any type of resolution.
  She told me since I never called earlier and checked my bank statements sooner that they will not offer up any type of resolution.
  And I reminded her that it was the app that told me that I had no subscription so I thought I had no reason to check into it. She then when back to directing the blame onto me again.
  When I asked her again that “so I have to pay 4 months of a subscription that I couldn’t since your app glitched because I didn’t check my bank statements or call sooner?” She denied saying she blamed me. She said “I never said that. That’s what your are saying”
  I even have reached out to their higher ups and have gotten nothing back about how I was treated. Not even an apologize and I reached out weeks ago
  The way I was treated was so unprofessional. This is not how you treat one of your customers
  This review is more about how I was treated than then getting my money back.
  They are probably a million dollar company and they really wouldn’t give me my $80 back.

• Review frommichael m.

  Date: 02/03/2023

  1 star
  They call me several times a day and tell me I owe them back subscription. In an earlier call they tell me I'm paid through 1/16/23. I then get a bill on 1/3/23 telling me I owe $56.00. They cut my delivery that week. I have tried to call many times to their local number and it says "due to heavy call volume, we are unable to take your call" and then hangs up. I have tried many times to get to the bottom of this to no avail. Very poor service. I guess we know now why print newspapers are a dyeing breed.

  Albany Times Union

  Date: 02/06/2023

  Mr. ******,
  My apologies for the long hold times. I will contact you immediately to discuss your account.

  michael m.

  Date: 02/24/2023

  My above review stands as a estimate to the poor and archaic service the Times Union gives. On 2/6/23 th times union responded to my issue and said "Mr. ******, My apologies for the long hold times. I will contact you immediately to discuss your account.'. NEVER heard from anyone from them and it's now 2/24/23.