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Find a Location

South Point Auto Plaza has 1 locations, listed below.

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    Business ProfileforSouth Point Auto Plaza

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1045 Central Ave, Albany, NY 12205
    BBB File Opened:
    3/6/2020
    Years in Business:
    10
    Business Started:
    4/17/2014

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/21/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I purchased a 2008 **** **** used vehicle on 11/19/2021 for $27,966.37. Pay $9,000 down payment by delivering $500 in credit card and $8,500 cash. Finance $18,966.37 through ******** ********* ****. I used the vehicle for 3 weeks and I had mechanical problems with the engine. I took it to a mechanical garage on 12/14/2021 for evaluation and they suggested that I return it to the dealer. I returned it to the dealer on 12/17/2021, 28 days after purchase and I understand that by law I have a minimum 30-day warranty. The dealer received the vehicle for me however he refused to refund my $9,000 down payment. I notified the bank and they canceled the financing by having the dealer return the money to the bank. 3 months passed without getting a response, nor having received anything from the dealer. On 09/03/2022 I receive an email from the dealer at my residence that included a check for $2,311.57 with a refund document indicating that the dealer sold the vehicle on 01/03/2022 for the amount of $22,300 and He made me an adjustment for the repair of the vehicle's engine. In the end, he confiscated and used my money from the down payment to repair the vehicle and only returned the difference to me, leaving $6,688.43 pending, not including the expenses and losses that I have incurred since the date that he did not return the down payment. I consider that this case is a fraud or scam as well as others that the dealer usually does since I did an online investigation reviewing the reviews and many people have been victims of this dealer. Thanks for your time. I hope you can help me as soon as possible as I need my money urgently.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Amir C

    1 star

    05/15/2024

    I bought a 2014 **** **** here with 127,000 miles. I drove it for about a week and noticed some issues. The starter was going and they would not even attend to it. I complained about the tires being shot. They illegally inspected it. I went back. They claimed to put new tires. On two of them were the other two were dry rotted. I still had questions and concerns because they gave me the truck back with one lug not on each wheel, which is the safety Lugnut The star was still going. I was still having issues so I went back to the dealer again very frustrated. I made a couple complaints. They gave the money back. I would steer clear of the dealership. If you read my review, you can reach out to me on ********. I hired a lawyer for $300 to file a complaint with the attorney general office I bought a vehicle from Southpoint and Albany, New York and something forward would not even work so I tried to get my money back and I got my money back It took a lot for me to get the money back and a lot of frustration and going back to the dealership different times and they half assed each time and made it worse for me made me very upset and angry I cannot add pictures, but you can see my review on Google where the tires are missing the Lugnuts On top of the steering column being rotted out, and I almost crashed I am going to be posting my review everywhere and I want to know to stay away from these two brothers are crooks and they are very bad people Also illegally added 2k on top of it

    Local BBB

    BBB of Upstate New York

    BBB Reports On

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