Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Pet Cremation Services

River Clare's Pet Cremation Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Cremation Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21, 2024 my pet "***** **** ********** was euthanized at **** Veterinary Clinic in Elko, NV. We requested our pet to be cremated and remains returned to us. At that time, **** Veterinary Clinic was using the cremation services of Amanda *****, River Clare's Pet Cremation service(556 Palace Pkwy, Spring Creek, NV 89815). Ms ***** was giving a time frame to **** Vet clients of 4 to 6 weeks for remains to be returned to their owners. Numerous clients, including myself, have yet to have their pet's remains returned to them. It has been more than 8 months of waiting. That same day, April 21, I received an email from River Clare's with a link to check on the progress of my pet's cremation. As of now, it says she is cremated and awaiting transport back to **** Veterinary Clinic. It has said that for months now yet we are still waiting for her remains. I later received an email on July 25, 2024 from **** Veterinary Clinic stating there has been a delay with the River Clare's Pet Cremation service and they are working on getting our pet back to us asap. Then on August 22, 2024 **** Veterinary posted a letter on social media stating there has been a break down in communication and further delays with River Clare's Cremation services but they are continually working on getting our pet's remains returned. Amanda ***** has since stopped answering any phone calls, texts and emails. I have been emailing, texting, calling and leaving messages since August 2024. I have offered to come to her and pick up our pet but she is ghosting anyone and everyone. We are all hurt, upset and baffled as to what is going on and just want communication from Amanda at River Clare's and our pets remains returned to us. This is the contact information for River Clare's:

    Amanda *****, LVT
    River Clare's Pet Cremation Service
    556 Palace Pkwy Spring Creek, NV 89815
    775-385-2942
    775-437-5748
    [email protected]
    [email protected]

    Thank you for your time,

    ******* **********

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has failed to respond to any of my calls, texts, emails or messages. It has been 5 months with zero communication or updates.

  • Initial Complaint

    Date:10/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This lady is hoarding dead animals and she has mine and lots of others dead furry friends because she was supposed to cremate them...she hasn't and its been months and there are no updates whatsoever from her.

    WHERE IS SHE? WHERE IS MY FUR BABY?

    I NEED ANSWERS!

River Clare's Pet Cremation Service, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.