Complaints

This profile includes complaints for Davidson's Organics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Davidson's Organics has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Davidson's Organics

  665 Spice Islands Dr Ste 101 Sparks, NV 89431-6599

  
• 

  Davidson's Organics

  P.O. Box 11214 Reno, NV 89510

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I have been cheated and misled by Davidsons Organics. I bought 4 boxes of 100 Turmeric ****************** tea on Aug 11 2022. To my horror , boxes soon expiring were sent to me when by the admission of their operations manager , they have boxes of 2 year expiration . The boxes sent to me were 2 years old and I was unable to give them to my aging parents who needed to benefit from this tea. This deliberate act of sending me near expiration boxes is an unfair breach of consumer trust. The operations manager wanted me to pay for shipping for their deceitful practice which is not acceptable. How can any company expect a consumer to consume 400 bags of tea in 6 months. I am looking at a credit towards my order or free replacement

  

  Business Response

  Date: 03/28/2023

  Our goal is to ensure that customers are completely satisfied with their selection of tea, gift or accessory item. We know that each order is unique and important, which is why we take Quality Control and **************** very seriously.  We follow strict QC procedures, and our fully transparent production process allows us to thoroughly explore any question or concern we might receive.

  In this matter the customer purchased 4 boxes of tea (100 tea bags per box - wrapped) in August of 2022.  In March of 2023, over 6 months after his purchase the customer contacted ********** because the best by date on the tea was February 2023.  The customer wanted tea with a 2 year best by date.   ********** policy is that no product is sold with a best by shorter than 6 months.  All of our products have a best by date of two years from date of manufacturing.   The customer was informed of ********** satisfaction guarantee policy and that all exchanges, refunds, damages etc must be made within 30 days of receipt of shipment.  The customer was told that although they were contacting outside of this time frame, if they would ship the tea back to **********, per our policy, we would happily send a replacement.  The customer did not want to do this, they did not think they should have to pay for shipping.  

  After an internal discussion, ********** requested a photograph of the box label showing the best by date, so that we could verify the customer's complaint and have our Quality Control team review the claim.  We had to request this information twice.  Once received, we did see that the best by date was in fact February 2023 meaning that the tea was sold per policy and that the customer most likely over bought, however with this in mind, and even thought it was outside of our return policy we did send the customer a complete replacement order.  

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19615092
  
  I am rejecting this response because:

  I am accepting the proposed solution and consider my issue resolved  I do not agree with  the verbiage of the response which has several inaccuracies eg a false claim that they contacted me twice  so while they are using incorrect narratives to describe the situation and I do not view the situation like they do , I accept the solution proposed and it resolves my case  I thank the merchant for doing so 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/31/2023

  Not to be argumentative, but as you can see from the attached documents we did ask twice for photos of the product.  The requested photo(s) were only received after the second request.  Once received we processed a replacement order immediately.  There is no further action to be taken by ********** at this time.

   

  We do apologize that the customer feels he was cheated or dupped.  As a food manufacturer being in business for over 45 years ********** has built a solid reputation as a quality business providing a top-quality product.  Davidson's has strict protocols in place to ensure the safety of our products and well-being of our customers. 

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************