About

Local BBB:

BBB Mountain West

BBB File Opened:

5/11/2006

Business Started:

6/5/1999

Business Incorporated:

3/28/2018

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

EMRT, LLC

Business Management:

Mr. Emmanual Tesone, President

Additional Information

Refund and Exchange Policy

Returns and Cancellations
Cancellations: If you wish to cancel an item or order before it has shipped, we will try to accommodate you.  However, once an order has shipped, the Return Policy applies. To cancel an item or an order, please call (855) 994-2233 or email [email protected] with your order number and request a cancellation.
Kilns and Other Equipment Orders May Not Be Cancelled Once They Are Processed. For non-120v kilns, a detailed email is sent confirming your order. The processing of your order is not complete until you reply to that email.  Once you reply affirmatively to that email, your order can no longer be cancelled.  For 120v kilns and other equipment, your order is considered processed once we charge your credit card.  Big Ceramic Store may process your cancellation request after this time, at our discretion, for at least a 20% cancellation/restocking fee. Return shipping will also not be refunded. If you are purchasing a kiln, please make sure you read the section on kiln orders. Refusing a kiln or equipment shipment will also incur a 20% restocking fee, plus all additional related fees resulting from the refusal to receive a confirmed equipment/kiln order.
Returns: Many items purchased through BigCeramicStore.com may be returned; however, there are a few important things to keep in mind when returning a product:
You have 30 calendar days to return an item from the date you received it.
Return item(s) must be in “new” condition – original packaging & seals intact, no indication of use, etc.
There are Return Exceptions. Please see below.
Return Exceptions: Because of various laws, risk of contamination, manufacturer policy, and return shipping damage, we have the following exceptions to our return policy:
Kilns and kiln controllers
Kiln spare parts
Pottery Wheels
Chemicals and stains (for contamination reasons)
Pugged clay
Scales
Video tapes & DVD's
The following equipment may be returned for a restocking fee - 20% of sale price:
Pug mills
Cink's
Extruders
Slab Rollers
Ware Carts
Return Procedure
With your order number, email your return request to [email protected]. We will issue you an RMA number and work out any complications before you return the item. You must submit your request by email. 
You must submit requests by email. Phone requests are not accepted.
Return the product to its custom packaging and pack well. If the item is a boxed product, please ship the return inside of a separate outer box and pack the items well. Please ensure that your RMA number is clearly marked on the outside of the package you are sending your return in.
Your return must be received within 30 days of receiving your RMA number. Customers are responsible for the shipping costs of the return item(s). We are not responsible for lost or damaged returns. Please insure and/or track your return package accordingly.
If you're interested in exchanging any returnable items, this can be achieved as a combination of placing a new order, and requesting a return authorization for your original order.
Refunds: Once we receive your item(s), a refund is initiated immediately, less the original cost of shipping. If you canceled an item/order, and you were billed for it, we will initiate a refund, per cancellation guidelines, immediately after you submit your cancel request. The way your refund is processed depends on your original payment method. Store credit, in the form of a gift certificate, may be issued upon request, regardless of payment method.

Business Categories

Ceramics Supplies