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Business Profile

Boots

Great Boot Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boots.

Complaints

This profile includes complaints for Great Boot Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Boot Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on the 30th of April and submitting a quote through customer service to ensure all items were in stock. However, I've never received my items, the order was never shipped, and customer service will not return my messages.

    • Initial Complaint

      Date:04/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of boots On May 31st 2023 and still have not received my order or any communication with the company.

    • Initial Complaint

      Date:08/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 27th 2023 I placed an order with Great Boot Company for replacement shoe soles listed as a product of the company. The total cost including shipping was $35.55.
      The website responded with a message saying inventory would be confirmed and then I would be invoiced. Inventory was confirmed and I made payment by credit card. Confirmation was sent and the charges reflected on my bank statement. Another message stating I would be informed when the item shipped.
      As of August 22nd 2023 I have received no product. No status of the order or any further communication. No phone number is available with no response from email or website chat messages.

      At this point I would simply like a refund of $35.55.

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered boots online 5.4.23. Received 5.30.23. Wish to return because of size & style. Have tried to get return label via email; online; chat bot; and voicemail. Have not received any response. Simply asking to return item for refund. Willing to pay restocking fee.

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to paying for the Stingray boots, I requested them to let me know if they were in stock. They replied that the item was in stock and sent me an invoice, which I paid $398 dollars for order #****. That occurred on April 5th 2023. It is April 18th and their website shows that my order has not been filled, nor have they responded to any of my daily emails. I've requested a refund and still no response or item. They do not have a contact number and the address they show on their website is a post office, not their business. This appears to be a scam with a fake website. This website should be shut down immediately.

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on January 31st 2023 where I would be told when the item was in stock. They said they had it, sent me a PayPal invoice and I purchased. Since then I have not received any tracking information nor will they answer any of my emails. They also do not have a telephone number to contact anyone

    Great Boot Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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