Business ProfileforRenewal by Andersen of Nevada

On May 29 2023 we contracted with Renewal by Anderson to replace 2 doors in our house, a French patio door, and a large custom front entry door for $44,452. The installation was to include matching trim, paint, etc. Installation was attempted on 11/14/23. The French patio door was installed successfully. The front door installation could not be completed because the installers had failed to bring the interior trim kit. This door was installed, minus the interior trim kit. The absence of the trim kit leaves all of the insulation around the door visible and a 6 inch border revealing the wood support studs surrounding the door. The absence of trim around this west facing door that gets heavy wind also provides very poor insulation and has made the surrounding area much more difficult to heat this winter. They scheduled a date to install the trim on January 2 but the appointment was cancelled on the day of installation as they could not find the trim in the warehouse. The appointment was re-scheduled for January 3, but on that day they said the trim they brought would not match the existing trim. They said they would research the problem and get back to us. After 10 days with no contact, I contacted our sales rep, Aaron Baca who put me in contact with the local sales manager, Jeff. He promised me that he would find a resolution to the problem. Having heard nothing from Jeff after 12 days, I contacted him again on Jan 25 and again he promised me a solution. Now, almost 1 month later, I have heard nothing from Jeff and he did not respond to my last voice mail. I am including pictures of the unfinished door below. I have lost all confidence in this company's ability to complete this job and am hoping that perhaps the BBB might provide assistance.