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Business Profile

Transmission

AAMCO Transmission of Reno

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having ongoing worsening "transmission" issues since 2/2023. I brought my car to AAMCO since they were highly recommended by a friend and was encouraged to buy a warranty because the issues I was having "were not bad enough" and I could "save a lot of money" if I get a new transmission with a warranty company. I went back 2 other times to be told the same thing. Finally, the issues were severe enough for them to submit a claim to warranty. I was out a car for 2 weeks for them to call me on the very last day and claim to have fixed the problem. Gabe reassured me that they have to drive a car 3 times before returning it to a customer, and he felt confident I would not be running into any more issues. Within 5 minutes of getting my car back and driving it, my car presented with not only the same exact issues he swore were fixed but to a more severe extent. I brought this to their attention, and he said, "I told you should have gone with a shop transmission." I have had other professional eyes on my car who inform me my cars' transmission was never even touched. The issues that were found were unrelated to any transmission issue to even begin with. I have reached out to them for proof with paperwork in which they are unable to provide me. I was taken advantage of by this shop and they have done nothing to work with me to repair the issue. I have spent thousands of dollars between the work with AAMCO, rental cars while my car was in the shop and with the warranty they swore I needed to not even use the transmission that was given to them. I no longer can afford the work that needs to be done on my car. I have every piece of documentation they have given me for review.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had taken my truck to AAMCO in Carson City for free diagnosis and they told me I needed a new transmission, that it would be $8500 and 3 weeks. I called Reno AAMCO to see if they had any better options and Gabriel said that the Carson City quote was too high and that his shop could do it for $6800 in 10 days. While getting the quote I provided the VIN and the information that my transmission wasn't PTO.

    So, I trailered the vehicle to the Reno shop. I had to put down a deposit before they could order the transmission. They wanted a deposit of $2500.

    They called the next day and said that transmission they quoted wouldn't work because it was a PTO. Now they said it would be $8000 plus tax. 125% increase on the originally quoted amount.

    I said to forget it, that I would come pick up the truck and do it myself. At which point they told me the deposit was NONREFUNDABLE. Capitol Ford in Carson City advises that PTO does not make a difference to the transmission order (its not a special order). However, I had no choice but to pay them the extra money. My dad said I should file with BBB because the auto repair places are not allowed to increase their quotes under pressure like that.
    A quote is a quote. Just because I scrapped together $7000 doesn't mean that I have $8500. I feel taken advantage of.

AAMCO Transmission of Reno is NOT a BBB Accredited Business.

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