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Business Profile

Tailor

Yerli's Alteration & Tailoring
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my two blazers to this tailor to get fixed
    We agreed that i would pay them with tickets for a cabaret show where i perform
    But when i went to pick up my blazers they had changed their minds and wanted to charge me $100 instead
    Without previous warning.
    And having written on my receipt that they would recieve tickets to the show as a payment.
    I tryed my best to solve the issue with them but they do not want to find another solution other than charging me $100 without previous warning

    Business Response

    Date: 10/08/2023

    Good afternoon
    these are the facts.
    This man arrived one afternoon, on a Friday, to my business and he brought two jackets, and I told him to try them on so I could make the repairs and he asked me how much I charged and I told him 80 dollars for each one, he told me that they were very expensive. So I asked him what event these jackets were for and he told me that he is a juggler in a circus/casino and he told me that he could change the payment for some circus tickets and I said yes, because I saw that he didn't have enough money to pay, we agreed that the next Friday when he arrives he would bring me the tickets and I would give him the jackets, he showed up after 8 days to pick up the jackets and I told him to give me the tickets which was the payment for the arrangement and he told me that he didn't have them, so I told him that when he brought the tickets I would give him the jackets, and this man got upset and told me that they would do that job in Mexico for 50 pesos and I told him that I am not in Mexico, then I told him that if he doesn't bring me the tickets, which is the payment, I wouldn't give him the jackets and he told me that he was going to sue me with a lawyer then left my store upset. Then he showed up at another time and told me that he was going to pay me $60 dollars for the two jackets and I told him that I wouldn't accept that payment he wants to pay me, these are my prices and I told him before starting the job, after i told him that he threatened me again with a lawyer and I told him that I no longer want the tickets that he promised, and to bring me the money. He left upset,
    this is what happened.
    Where I work I pay rent and before doing any work I give the prices and ask them if they want to do it
    and it is unfortunate that he does not tell the truth about what really happened and I have witnesses, the people who work with me.
    Good afternoon and I apologize for the delay in this response. I had not seen this letter until 3 days ago.

Yerli's Alteration & Tailoring is BBB Accredited.

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