We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Searchers of Records

Search Quarry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

    Business Response

    Date: 04/01/2025

    To Whom It May Concern;

    After reviewing the emails again between *******   ******** and our Customer Care Team, I can confirm that the account has been canceled since the 21st of March. We sincerely apologize for what happened, due to an upgrade we have made, there were errors that happened with our payment processor. I've checked and can confirm that the payment was declined by your bank or card issuer and was not charged the said amount. Rest assured, this won't happen again. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

    Sincerely,

    The Searchquarry Support Team

  • Initial Complaint

    Date:03/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** Rabinovitch

    Business Response

    Date: 04/09/2025

    Dear ****,

    We understand the importance of privacy and would like to offer our assistance in removing your information from our database. Based on the additional details you provided during your BBB complaint, we were able to match this information with a report in our system and have now ensured that your information has been removed.

    Additionally, please note that we are not affiliated with VerifyPages.com and you will need to contact them directly regarding their privacy practices and compliance.

    This is our final response and, unless we hear from you otherwise, will consider this matter closed. 

    Sincerely,

    The SearchQuarry Support Team

    Business Response

    Date: 04/09/2025

    Dear ****,

    We understand the importance of privacy and would like to offer our assistance in removing your information from our database. Based on the additional details you provided during your BBB complaint, we were able to match this information with a report in our system and have now ensured that your information has been removed.

    Additionally, please note that we are not affiliated with VerifyPages.com and you will need to contact them directly regarding their privacy practices and compliance.

    This is our final response and, unless we hear from you otherwise, will consider this matter closed. 

    Sincerely,

    The SearchQuarry Support Team

    Customer Answer

    Date: 04/09/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** Rabinovitch

    Business Response

    Date: 04/09/2025

    Dear ****,

    We understand the importance of privacy and would like to offer our assistance in removing your information from our database. Based on the additional details you provided during your BBB complaint, we were able to match this information with a report in our system and have now ensured that your information has been removed.

    Additionally, please note that we are not affiliated with VerifyPages.com and you will need to contact them directly regarding their privacy practices and compliance.

    This is our final response and, unless we hear from you otherwise, will consider this matter closed. 

    Sincerely,

    The SearchQuarry Support Team

    Customer Answer

    Date: 04/09/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** Rabinovitch

  • Initial Complaint

    Date:06/19/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

    Business Response

    Date: 06/26/2024

    To whom it may concern,

    I have investigated this complaint thoroughly, and I see that ********************************* contacted our ************* Team via email. Our system indicates that one of our dedicated ************* Agents replied to ************************************* concern.
    Our ************* Team offered ********************************* free search assistance. Our team of search experts is available 24/7 to help customers find information.

    Also, ********************************* subscribed to a Single Report Purchase. Since ********************************* remains dissatisfied, we have refunded the charge of $14.95. We ask the customer to allow 3-5 business days for this refund to fully process back to the method of payment.

    Thank you for giving us the chance to help. Have a great day ahead, and stay safe!

    Sincerely,

    The Searchquarry.com's Support Team

     


  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised free reverse phone number look up and when I got to the site and filled out the info I wasn't allowed to see the results with paying

    Business Response

    Date: 02/05/2024

    To whom it may concern,

    We provide a free search to allow our customers to first confirm if the information they seek is available. Our free search ***** through our proprietary database of over 5 billion records to determine if the criteria provided can be located. If the data is found, we make it available at an affordable rate in a convenient format. We inform our client and offer support with additional searches if it is unavailable. This crucial step saves our customers both time and money. Conventional methods would include a visit to a public records source in person, and navigating a lengthy process to determine if the record in question was on hand before paying a fee to access it. Instead, we make it possible to conduct a nationwide search in seconds with ease from your phone or computer. Once the search is complete, purchase options are made available, but our clients always have the convenience of knowing before the transaction if we have the data they need.

     Sincerely,
    The SearchQuarry Team

     


  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has no way of being contacted on their website no number and no email and no way to opt out of them showing personal information. They do not respond to requests of deleting personal information unless a complaint is filed with the BBB. goes to Show the type of business they are. They have no legitimacy whatsoever and they are unreachable in any way. I want all my personal information deleted from their website and not displayed anymore as this is a violation of my privacy and causes a threat to my safety. The profile should be under **** ********** and Im requesting everything associated with my name to be deleted! Why dont you have a direct link for opt out and why dont you respond at all?

    Business Response

    Date: 12/06/2023

    To Whom It May **************** would like to take this opportunity to reiterate our unwavering dedication to safeguarding the privacy of our esteemed customers. Recognizing the importance of data privacy, we have established a range of robust solutions designed to streamline the process of personal data removal. These measures are conveniently accessible via our dedicated privacy rights portal, which can be found here: [Privacy Rights Link](***********************************************************). For personalized assistance or any queries you may have, our team is readily available. You can reach us at ********************************** or by calling **************. We are committed to providing you with the support you need.

    Addressing your specific concern regarding the deletion of all data related to ***************, please be assured that a thorough review of our records has been conducted. As of now, our database does not seem to contain any records matching this name. However, to guarantee we are as thorough as possible in our search and assistance, I kindly request that you provide any potential alternate spellings, variations, or additional details pertaining to the name. This will allow us to perform an exhaustive and precise search, ensuring that your request is addressed comprehensively and effectively.

    Sincerely,

    The SearchQuarry Team

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *

    Business Response

    Date: 11/16/2023

    Hello *******,


    I’m sorry
    to hear about the dissatisfaction with the report you received. I've
    checked your account and see that one of our Research Experts tried to
    help obtain the information you needed but was also unsuccessful. We
    have also processed a refund on both the subscription and premium report
    on 11/14/2023. Please expect the funds to reflect in 3 to 5 business
    days.

    Please be aware that Search Quarry is a provider of data
    that has been compiled from publicly accessible sources. Such data are
    not produced, verified, or guaranteed to be accurate by us. We only
    obtain it from a variety of sources, including websites. We hope you
    understand. 


    If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!


    Sincerely,
    The Search Quarry Team

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, a representative of the data privacy team reached out and remediated the situation by removing the data. I appreciate tue prompt removal by Search Quarry. No further action is needed. 

    Sincerely,

    ***********************************************************************************************************************************************************************

    Business Response

    Date: 03/31/2023

    To whom it may concern,
    Here at Search Quarry privacy is a priority for us. We have an online form that makes it easy to opt out
    directly on our site, no additional steps needed, **************************************************. We also
    have a *************** team dedicated to handling these requests in a timely manner. We do offer
    an option to fax or mail in opt out and data removal requests, but the online form is the most expedient.
    We have been unable to replicate the issue described by *************************** with our fax service, but we
    are reviewing the matter further. In the meantime, we have completed the data removal request and
    sent confirmation of the same via email. If there are further questions, we can be reached at 1-800-859-
    7375.
    Sincerely,
    The Search Quarry Team

Search Quarry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.