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Business Profile

Precious Metal Dealers

Gold Alliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach Gold Alliance by phone and email and getting no response. The phone call goes straight to a voice message that says leave a message and we will call back. However, it has been a week and I still haven't heard back from them. I had a question to concerning my account since my purchasing invoice has different unit prices than the actual transactions on my statements. However, I cannot reach them.

    Business Response

    Date: 08/08/2024

    Dear ************,

    I received your message and contacted you twice via phone call on July 31 at 11:32AM PST and on the following day at August 1st at 5:27PM PST. I called the number ************ which we have on file as your number.

    Then, on August 1st I sent you an email to ******************* which have on file as your email. It was sent from my email ******************************* (please check your spam).

    If your phone number or email are incorrect, please let me know by reaching out to my email ******************************* and please provide me your phone number again and a good time to call you.

    I am sure we will be able to connect shortly.

    Best regards,

    ***********************,

    Gold Alliance

    Customer Answer

    Date: 08/12/2024

     
    Complaint: 22107164

    I am rejecting this response because: I received your voice message (home phone) and email on July 31st. I emailed you back on August 1st and called 4 times after and never received a response via email, voicemail or missed call. You have my correct email and cell number. Could we please connect at 2:00 tomorrow, Tuesday, August 13? 

    Sincerely,

    *********************

    Customer Answer

    Date: 08/20/2024

    Yes, they finally called and explained that the difference in the price per unit on the invoice and the price per unit when the actual purchase took place was their "operating margin" which was buried in the client agreement, but it was 30%...they robbed me! I don't believe this company is honest and was not upfront about their fees/expenses. That is probably why they had to close their doors!!!

  • Initial Complaint

    Date:04/14/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep asking to be removed from their mailing list and they keep sending me emails. If they eventually remove me, they put me back on. They wont stop sending me spam

    Business Response

    Date: 04/26/2024

    Dear ***,

    You have been receiving these emails from a 3rd party affiliate. We have requested that you will be removed from their list and we apologize for the distrubance.

    Best regards,

    Gold Alliance

    Customer Answer

    Date: 04/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************

  • Initial Complaint

    Date:02/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving marketing emails from Gold Allied Trust the educational portal of Gold Alliance. I never consented to receive marketing emails from them. This issue is not a big deal itself, maybe they bought a list from somewhere else that I was on, still not acceptable but it happens. The real problem is that when I click the unsubscribe from list button at the bottom of the email, it brings me to ************************************************************** This is a landing page with more advertisements for their services and information kit. It has no options to actually unsubscribe from the email list. This is a deceitful tactic to drive traffic to the website and it is not acceptable.

    Business Response

    Date: 02/28/2023

    Dear *****,

    We guarantee to unsubscribe anyone that does not want our information or claims they have not asked for it. I'll address why you may not have been able unsubscribe below, but as our normal protocol for anyone reaching out to our customer care team at [email protected] and asking to unsubscribe, we have added you to our do not email list & let all marketing partners know to add your email to theirs as well. You should stop receiving our emails within 48 hours. We apologize for any inconvenience this may have caused.

    We rely on marketing partners to send our content, and it would be helpful to learn if the partner that sent you the email disabled your do not unsubscribe link or maybe it was a technical glitch caused by your browser that disabled it. We would appreciate it if you would forward us the email you received to [email protected] so we can check and prevent anyone else to receive emails they do not care for.

    Thank you for reaching out to us and I hope this will resolve the issue you experienced.

    Best regards,

    ***************************, CEO

    Gold Alliance

Gold Alliance is NOT a BBB Accredited Business.

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