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Business Profile

Incorporation

Inc for Free

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Inc for Free's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inc for Free has 3 locations, listed below.

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Title: Misleading Advice and **************************** Authority My name is **** ******, owner of *********. I signed up ********* Authority in January, hoping to build business credit to fund and start my business. They insisted I needed to build credit first, promising access to funding for purchasing products to run the business. However, I didnt even have a business running yet. I repeatedly asked what business I was building credit for and was told this was necessary to secure funding.I paid $625 for credit-building services, believing it would allow me to buy products and start selling. Instead, I ended up with no business, no credit, and no funding. When I couldnt afford the remaining $625, my services were paused. Despite my repeated concerns, they continued to upsell programs, pressuring me into purchases I couldnt afford. Now, my credit services have been halted, and Im left without support.I feel misled and taken advantage of. *** requested a refund for the $625 paid, but my requests have been ignored. I believe the tactics used by **** Authority are predatory, causing significant delays in my business launch. I seek a full refund of $625 for services that were never delivered as promised.

      Business Response

      Date: 04/04/2025

      Our customer Success team is aware of, and actively working with the client to resolve this matter.  It is on the client to ensure the lines of communication are open on their end.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they are trying to force me to pay for their services I did not request. Constant harassment by phone text and email. threatening to report me for collection. they want me to pay them $249

      Business Response

      Date: 03/10/2025

      If the client can please provide examples of the communication they are receiving that are "forceful" or "harassing", we are willing to address them.  If the customer is being notified that their Registered Agent Service is up for renewal, they need to be aware that we offer the 1st year of Registered Agent services for free.  It is then up to the client to choose to continue with us or find another registered agent service.  Our price is $199 for the year.  

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22903198

      I am rejecting this response because: they have refused consistently to process my refund when they said they will.

       

      I am asking BBB to force their hand to refund me my money. They dropped the ball and refuse to refund. This is a big problem.

      Sincerely,

      ****** ******

      /10/2025 to avoid further escalation.I would prefer to resolve this matter professionally and amicably. However, if I do not receive a timely response, I will proceed with the necessary actions to protect my consumer rights.

      Business Response

      Date: 02/05/2025

      I spoke with our Support Team.  The client was escalated over the express processing. Two separate Client Support Specialists tried calling the client but their calls weren't answered, nor returned. We have offered the client a refund for the Express Processing and S-Corp election but the client declined the offer.  We have already filed the application to the state of ******** and that can't be immediately reversed. 

      The customer is claiming they spent an amount of $500.00 but in reality they've only spent $287.00.  If the customer would like further assistance, they are encouraged to return the calls from our Support Team at ************.  Refunds cannot be granted nor offered in a 3rd party platform, like the BBB.  We have no additional comment.  We've attempted to rectify the situation to the client's satisfaction, but the client has yet to take our call to discuss the matter further.

      Business Response

      Date: 02/06/2025

      The BBB does not facilitate refunds.  We have refunded $213 to the client.  I will have our Team reach out once more, in hopes that the client is willing to engage in a meaningful discussion.  If the client still takes exception, their path forward is to contact our support team at ************. We will not be responding further.  We have reached out to the client multiple times.  We can only control our effort and intent.  It is up to the client to reciprocate.

    • Initial Complaint

      Date:01/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22840093

      I am rejecting this response because: YOU broke the law- and continually to THIS DAY keep trying to scam me with emails stating I need to pay more money. 

      My PLLC forensic accountant has flagged this issue as it is NOT remedied. 

      They took advantage of me 

      Sincerely,

      ***** *******

      Business Response

      Date: 01/21/2025

      We are asking that the customer provide clear examples of misguided direction or miscommunication.  We are acknowledging that there was an issue with the client's original entity being file in the wrong state in November.  In our system, it appears that the situation has been remedied with a $0.00 charge assumed by us to file an amendment and get the entity filed in the proper state, also in November.  With  no additional details, we encourage the client to call our Support Team at ************.  We cannot, and are unable to, do proper discovery or issue any type of refund in a platform such as the BBB.  Thank you.

      Business Response

      Date: 01/24/2025

      We show a $0.00 charge for an amendment to correct the state filing situation.  We assumed the fee to file an amendment on their behalf and get the entity filed in the proper state in November. 

      Our position remains the same. With no additional details, no specifics, and no evidence other than anecdotal written frustration, we cannot, and are unable to, do proper discovery or issue any additional refund of service in a platform such as the BBB.  We encourage the client to call our Support Team at ************.   Thank you.

      Customer Answer

      Date: 01/29/2025

       
      Complaint: 22840093

      I am rejecting this response because: they are putting the blame on me- I am a person with a disability, and I was fianancially lied to and taken advantage of. I will be escalating this to the Attorney General 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22672616

      I am rejecting this response because the statement  made by the merchant is false an a contradiction to what was stated when we spoke earlier. Merchant was being recorded on my personal device were she agreed to review the audio and make a determination regarding the false advertised services and would have the affirmative action by Monday. After asking merchant for there policy for purchasing items under false  pretext merchant stated she would personally look into the calls and issue a full refund if the agent did in fact promise business credit in 90 days an activity on the credit account after initial payment. The merchant is aware that the services were not completed not because of a delay with my requirements to get started but due too incorrect information of being able to add business activity to my account after receiving initial payment. Merchant has not provided any services and originally stated they would not give me a refund until I mentioned seeking legal consultation. Next was the option of half my money back which is the 625 an to continue with a company that committed fraud, false advertising, and purchase under false pretense. All calls were recorded both on there end an My personal audio device . 
      Sincerely,

      ***** *********my account and have me at a 80 fico score within 90 days. The company after being contacted stated the calls are recorded but are unable to locate the calls between myself and ****/**** (****). The company has contacted me on several occasions to inform me they will not refund the services but offered a credit to be applied to further services with them. I was dissatisfied and have requested my money back on several occasions. I asked the company top manager what is the procedure if a client purchases services under false pretense she then stated a refund which she still would not ablidge to give me . I requested a clear thorough investigation and currently await the results. All conversations where not only recorded on there end but have been recorded on mine as well. Audio sent separately

      Business Response

      Date: 12/11/2024

      Our credit team has been working diligently to assist the client in building her credit. However, we are not able to handling everything on her behalf.  There is a great deal of responsibility of building  credit that remains on the client, which thus far she has been unwilling to do.  At this point, we have refunded $625 to the client and informed her that she can continue with the credit program.  We cannot do anything more on her behalf.  She will need to work with our Credit Team/Department to realize the credit score possible through our service.

      Business Response

      Date: 12/12/2024

      Without knowledge of what the client claims to have recorded, there will be no further response through the BBB portal.  No refunds can be issued through this medium.  If the client would like to further discuss the matter with our Support Team, they are encouraged to call ************.  We will not issue any additional refunds, nor proceed with a "he said, she said" scenario with limited information on a message board, such as BBB.

    Inc for Free is NOT a BBB Accredited Business.

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