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Business Profile

Dentist

Sala Family Dentistry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, I attempted to schedule a routine dental cleaning, but my request was denied. Instead, the office insisted that I undergo a deep cleaning first before they would consider a regular cleaning.
    During my visit on December 23, 2024, I was informed that a regular cleaning was not an option and that a deep cleaning was necessary. While I understand the importance of periodontal care, I believe I should have the right to choose a regular cleaning, especially given that it has been over six months since my last one. Preventive dental cleanings are an essential part of maintaining oral health, and I do not believe it is appropriate for the office to refuse this service outright.
    I am covered under my wife’s dental insurance plan through the University of Nevada, Reno. Based on my understanding, my annual dental benefits total $2,000. After previous treatments, including a root canal, I estimate that I have $184.40 remaining for the current university calendar year, which runs from July of last year to June of this year. If my estimate is correct and the remaining credit is sufficient, I would like to schedule one regular cleaning in February, 2025.
    It is important to note that Sala Family Dentistry quoted their suggested deep cleaning for $1,439, which I believe is a very high price for this procedure. In order to address my deep cleaning need at an affordable price, I scheduled a deep cleaning session in Taiwan to be performed during my upcoming visit in April 2025, where the cost is approximately $200. However, I would still prefer having a regular cleaning completed here in February before proceeding with the deep cleaning abroad.
    I would appreciate your assistance in addressing this matter with Sala Family Dentistry to determine whether their refusal to provide a regular cleaning is appropriate. Additionally, I would like clarification on whether I should be allowed to proceed with a standard cleaning under my insurance coverage before undergoing a deep cleaning.

Sala Family Dentistry is NOT a BBB Accredited Business.

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