Reviews

This profile includes reviews for ZLINE Kitchen and Bath, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ZLINE Kitchen and Bath, LLC

  350 Parr Cir Reno, NV 89512-1004

  
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  ZLINE Kitchen and Bath, LLC

  9650 Gateway Dr Ste 202 Reno, NV 89521-3962

  

Review Details

• Review fromAnthony C

  Date: 07/22/2025

  1 star
  I purchased a ZLINE refrigerator that failed prematurely, but to their credit, ZLINE agreed to replace it. Unfortunately, thats where things fell apartand never recovered.***** Last Mile was responsible for delivery and removal. They showed up with only a 2-man crew to move a 400-pound fridge, then realized a third ****** was needed. I was told theyd call that afternoon with a new plan. They didnt. I spent hours on the phone, bouncing between departments and misinformed **** just to get an update.Two weeks later, they reschedule deliveryonly for me to find out (again, not from them) that they damaged the new fridge while loading it on the truck. No call, no update, no apology. I waited all day expecting delivery that never came.Its now been over two months without a working refrigerator. No food storage. No clear answers. No *************************************: Your product failed early and your logistics partner is destroying your reputation.***** Last Mile: If this is "white glove," Id hate to see basic delivery.Consumers deserve better. I still dont have a fridge.

• Review fromLaura M

  Date: 05/02/2025

  1 star
  I purchased a range in 2020. In 2023, the unit was recalled due to a carbon monoxide leak. The company contacted me and sent a replacement in June ********, less than a year later, the oven on the replacement unit has stopped working. I submitted a service request on April 5th, 2025. Since then, *** had an extremely negative experience with the companys customer service.They are slow, unresponsive, and do not provide clear answers or timelines. They have not replied to my emails, and Ive had to call daily just to follow up with no resolution. It feels like they are stalling intentionally, while I remain without a working oven for nearly a month.This situation is unacceptable. I am requesting an immediate repair or replacement, and a clear resolution timeline. I also expect better communication and accountability from the company. I do not recommend at all the brand.
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/28/2025

  We sincerely apologize for the frustration you've experienced. While we understand how inconvenient this situation has been, it is industry standard for replacement units to inherit any remaining warranty coverage from the original appliance. In this case, the original units OEM warranty expired in 2021.That said, we wanted to ensure your satisfaction and the proper function of your unit, so we provided parts as a courtesy and ultimately covered the full cost of service to restore the replacement to full functionality. We appreciate your feedback and the opportunity to support you through the process.

• Review fromGreg W

  Date: 04/30/2025

  1 star
  Absolutely the worst company do not purchase their product it is garbage and they have no customer care at all. I have no idea how they received a good rating by the BBB Purchased $20k of appliances, less than 1 year the $9k refrigerator stops working- thru out hundreds of dollars of food, sent in photos, video, etc. Fast forward 1 month multiple phone calls, emails etc. Finally received the part they believed was broken only to have them tell me it would take 10 days to get someone to replace the piece. I hired my own person for $357 had them replace it and that only fit half the problem Please listen to my warning do not throw your money away with this unethical company
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/28/2025

  Were very sorry for the inconvenience you experienced and truly understand how frustrating that must have been. Were glad we were able to work with you to fully resolve the issue and ensure your appliance is now functioning properly.Thank you for allowing us the opportunity to assist.

• Review fromCharles S

  Date: 04/28/2025

  1 star
  It is impossible to understate my level of frustration and dissatisfaction with this company. I purchased a Dishwasher and Fridge in January. The delivery from the warehouse was completely bungled, with our equipment being left unattended on a NYC sidewalk with no notice that it would not be delivered into the building. Then, once installed, the Dishwasher has never worked, spitting out a drainage error alert after the first minute or two of being turned on. Our contractor has reinstalled and moved the drainage set-up at my expense twice. All of which has been documented and photographed and has become part of a lengthy back-and-forth via e-mail with the company. At every turn, they blame the contractor, me, and anyone else; they have yet to ever consider that there might be something else wrong with the unit, or even bother to send a technician to examine the unit. They promote their products as "Attainable Luxury," but there is nothing "luxurious" about their customer service, and the only thing I've "attained" during these interactions is additional costs, endless headaches, and frustration.
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/28/2025

  Were truly sorry to hear about your experience and understand how frustrating this must have been. At this time, weve only been able to locate one case under your name and email, and unfortunately, we did not receive a reply to our last and only message, which has limited our ability to fully review the details and documentation you mentioned.We always appreciate the opportunity to assist our customers to the best of our ability and encourage you to reconnect with our team so we can continue working toward a resolution.Thank you again for your feedback.

• Review fromLonnie M

  Date: 01/13/2025

  1 star
  After the completion of our new home in 2024 - the initial start of the problems with ZLINE Appliances. 1.) The Vent Hood arrived damaged three times. 2.) The Microwave in our Butlers Pantry was damaged and the black stainless coating is coming off after six months. 3.) This Dishwasher doesn't dry the dishes or the inside of the machine. Overtime the machine has started to smell moldy. Also the top rack is broken. Note! We only use it once or twice during the holidays.4.) One month after the warranty expired the heating element in the Range burned out. This repair cost around $450.5.) THIS IS THE KICKER! WE OPENED THE REFRIGERATOR AND FOUND THAT ONE OF THE SHELVES HAD SHATTERED! GLASS EVERYWHERE! AFTER TRASHING ALL OF THE PRODUCE AND INSPECT THE SHELVES I NOTICED THAT THE PLASTIC FRAME HAD BROKEN IN MULTIPLE SPOTS. I HAVE TRIED CONTACTING ZLINE FOR A WEEK NOW FOR DIRECTIONS AND HAVE NOT RECEIVED ANY CALL BACKS. " IF YOU VALUE YOUR TIME AND MONEY...... DON'T PURCHASE THIS BRAND!!!!!
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/28/2025

  Were truly sorry to hear about the challenges youve experienced with your ZLINE products. This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback.After reviewing the information associated with the email provided in this review, the only communication were able to locate is related to the range hood. While we do everything we can to prevent shipping damages, unfortunately, they can occasionally occur during transit and when they do, our team works hard to resolve them quickly.Regarding the other products you mentioned, were not seeing any additional cases in our system but would be happy to help! We recommend reaching out to our Customer Experience team with your order details so we can look into each concern thoroughly.Additionally, dishwashers that sit unused for extended periods especially if not completely dried out may develop a musty odor over time, so that condition isnt uncommon in seasonal-use appliances.Please dont hesitate to get in touch so we can assist further.

• Review fromMichelle D

  Date: 12/29/2024

  1 star
  I would love to give 0 stars, but that is not an option. Bought $10000 worth of appliances, when installed none worked correctly, missing parts, inoperable, etc. After 100s of back and forth emails and calls where I had to measure and take pictures and await shipping and warehouse processing delays, I even had to pay my own electrician to come in and look at my electrical because zline tech said it was on my side. It was not and had to prove again with pictures! I finally gave up. Had to fight for a Return authorization on unused appliances and pay to have them loaded and returned to store. ******** customer service that blamed everyone from me to the techs, to *****, to Lowes for poor product and customer service. So disappointed in this company and product! Congratulations though you have amazing sales ***** that work hard to lie and cover for your horrendous products!
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/28/2025

  Were truly sorry to hear about your experience and can understand how disappointing this situation must have been for you. We aim to deliver high-quality appliances and a smooth support process.Weve reviewed the details of your review but are having difficulty locating documentation that aligns with some of the concerns mentioned. That said, we never want any customer to feel unsupported or unheard, and we appreciate you sharing this feedback with us. It helps us identify areas where we can improve.If theres anything further you'd like to discuss or clarify, our team is always available to revisit your case and assist however possible.

• Review fromEmily S

  Date: 11/18/2024

  1 star
  In less than a year of using it the bottom heat element burnt out. I called and got *** a new part. I had to find a repair man. After calling over ****************************************************** He was hesitant as he hates Zline. Well he installed it and it broke within 30 minutes, not only did the replacement heat element break the whole oven broke. The replacement part was 'faulty' according to CS. So they ***d me another heat element and now a thermostat which I was told would fix the problem. They finally agreed to cover me under warranty and ***d someone to repair it instead.Finding someone willing to repair it took two weeks and the repair company they got they had to beg to come out bc they hate Zline. The guy came to fix it and not only did it not work but they had absolutely no clue what was wrong with it. And the owner of the repair company couldn't tell me the issue. The repair company contacted Zline to ***d a third set of parts one of the parts being another thermostat be the one they ***t me may have been faulty.Two faulty parts, two different shipments. Zline decided to ***d the third package not only snail mail but it was coming from *********** and took A WEEK to leave their facility. I live in ********** so *********** isn't fast shipping. Not only that once the repair guy left it broke more, now one of the burners only turns on about half the time At this point I'm FUMING. l've been so nice so patient with all of this. I own a business the requires the use of my stove to afford things like Christmas for my family as l'm a stay at home mom. So 6 weeks without my oven is already detrimental for my family but now I have to wait longer and no one can guarantee these parts will even work. I called to see if they could offer a partial refund. With Black Friday coming up I want to utilize the sales and potentially replace it. I was told they are going to do everything to attempt to fix it but it's already been six weeks and three different parts
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/28/2025

  Were very sorry to hear about your experience and understand how frustrating the disruption has been. While its never our intention to cause inconvenience, were glad that service was able to be completed within a week of your review.We also want to clarify that ZLINE does not ship or stock parts from ***********, so were unsure where that confusion may have come from. Our team remains committed to resolving any issues as efficiently as possible, and we genuinely appreciate your patience throughout the process.If you ever need further support, please dont hesitate to reach out to our customer experience team directly.

• Review fromLydia W

  Date: 10/06/2024

  1 star
  Zline does not stand behind their products. We bought a complete kitchen package from Best Buy and the double oven went out in 6 months. It would not keep time and the top oven is heating at 70 degrees below the set temperature. After chasing customer service around, I finally got in touch with them and while they were responsive once you can get an agent, they did not cover the full cost of replacement. They delivered a new double oven and left it in my driveway as they will not pay to bring it into the house. They also will not cover the cost of removal and haul away of the old unit or installation of the new unit which cost me $350 at Best Buy. Ridiculous as I just paid for installation in March when we bought it.
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/25/2025

  Were sorry to hear about your experience and the frustration it caused. While we understand your disappointment, we want to clarify that after working with you directly, you accepted the monetary offer we extended via email without further concern, and our team proceeded with processing your reimbursement accordingly.We also fully covered the cost of the replacement unit, as well as standard shipping services. We understand that installation and haul-away can be an added inconvenience, and we truly appreciate your feedback as we continue to improve the customer experience. If you need anything else, our team is always here to help.

• Review fromJessica V

  Date: 10/04/2024

  1 star
  I purchase a Zline Range in 2022, it got recalled and they send another one in April 2024. Tried to use the oven and the second one they send didnt work at all!!! Zline sent a technician 3 different times to resolve the issue but was unable to fix the problem. So we are now in October 2024 and I still have a range with an oven that NEVER worked. I have been without an oven for about a year now. I demanded that the company refund me back the $3506.02 that my husband spent to buy the range from the beginning but they refused to. Zlines solution is to send me another range. So this will be the third one they send me, hopefully it works and doesnt explode or poison me or my 8 children.
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/25/2025

  Were truly sorry to hear about the ongoing frustration experienced, and we appreciate you sticking with us through the resolution process. Under the **** recall guidelines, a replacement unit is considered a final resolution, and does not carry a new warranty; this is standard across the industry. That said, because customer satisfaction is important to us, we went beyond the recall obligations to provide courtesy warranty service on the second unit and ultimately approved a second replacement to ensure you had a fully functioning range.We understand how inconvenient this has been and are hopeful that your new unit performs to expectations. If theres anything else we can do to support you moving forward, our team is always here to help.

• Review fromJennifer R

  Date: 10/01/2024

  1 star
  We have an oven from March 2020 that is an RA48 model.We had an electrical fire underneath 2 weeks ago under the burners, because the wire harness was compromised. Its believed that Mr. ********* made a diagnosis that the wire harness was melted, because the heat of the oven melted them, and then it caught on fire from the wires being exposed and conducting a fire from wires crossing.We had a huge problem when the fire Started we thought our house was going to blow up because we had it connecting to the gas while the fire was going and all we could think is the house could explode because of the stove faulty malfunctioning. Our stove got so hot if any toddler or child touch the stove they would been Burned, for the stove or oven. We were first offered parts for the switched and wires to be sent, two weeks later they have bad news they dont make any parts for our stove anymore. 4 year old and no parts?! I dont see this company being in business much longer, unfortunately. We were given the option to purchase another stove at 30% when I can just go online and get 25% off a stove. I would I never buy Zline again. These products should not be allowed to be sold in the ***. Furthermore, we had a microwave that sparked and could also caught catch on fire any of the Z-line products that are electrical I would highly recommend to not buy them. They might set your house on fire, because zline seems to think its not there responsibly for their product after warranty. I have picture and documents of all the fires.
  

  ZLINE Kitchen and Bath, LLC

  Date: 07/25/2025

  Were very sorry to hear about your past experience and truly regret the frustration and concern it caused. At ZLINE, safety and customer satisfaction are our top priorities, and we understand how stressful situations like this can be. While this issue occurred some time ago and was previously addressed with our team, we want to assure you that we continuously evaluate product performance and customer feedback to improve both our appliances and the support we provide.We appreciate you taking the time to share your experience and will keep your feedback in mind as we move forward.