ComplaintsforZLINE Kitchen and Bath, LLC

• Initial Complaint

  08/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased the zline dual fuel oven,gas range and hood from ****** in 1/11/22. The purchase price was appx 2400 dollars. I began correspondence with the company within hours of the arrival. It remained packaged for about 3 months due to delays in renovations. I called, emailed, sent pictures, spoke with ****** concierge too many times to count! They stalled by ignoring emails, claiming to not have received pictures, etc... I am furious with this "fly by night" company. Where do I begin... The advertised special Italian iron cooktop began rusting after one use. My children joke that the sound of the CO detector alarm means dinner is ready. They each have assigned doors to swing open and closed. Next, the caster racks are installed upside down, THERE IS NO DUAL FUEL, I am unable to bake as the back of all foods burn while the proximal side will be raw. It is impossible to open the door without the racks flying out and slamming into your hand or the door. This after leveling multiple times. 2 of the elements will not light, while the larger elements wont light without a large flash flame. Point of fact, It caught fire to the under counter paper towels, causing a total loss to a toaster, microwave and ice maker. The oven light button is stuck, the heat is emitted from the door, not the back, corrosion is also present on the legs of the stove. it looks like it belongs in a fraternity house. Living in an area where temps stay above 95, it can not be used. The hood is another disaster. It does not remove any heat or smell, it did not come with all parts necessary to install, It cost as much as the oven to install this device between the plumbing and required roof vent. The lights do not shine in the correct direction, it is impossible to clean, it scratches and there is an awkward indentation at the top almost like it is missing a finishing piece.My request, this purchase has consumed 10 percent of my homes value. I want to be made whole, financially.

  

  Business response

  08/29/2024

  Hello,

   

  As this is the first time ZLINE has been made aware of any of the issues listed by the customer (we can only assume they have been dealing directly with the original retailer) and due to the nature of the claims, we are turning the case over to our insurance company for further handling. All future communication with the customer will be initiated by them. 

   

  Thank you, 

  ZLINE Kitchen and Bath

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Per the Consumer ************************** Zline has had to recall ovens for hazardous and potentially fatal carbon monoxide emission. We purchased a 36-inch Zline in September 2019, which has given off a strong gas smell when we use the bake function. When we became aware of the recall, Zline sent a repair kit and had a technician come out to repair the oven in May 2024. After that supposed repair, the smell of gas was even worse, so again we contacted Zline. Nearly a month later, after numerous emails, Zline sent out a technician to test the oven. That technician confirmed the oven was leaking hazardous levels of carbon monoxide gas when in use. We would like a refund so that we can purchase a safe and functional oven (I would note that in addition to endangering a family with a young child for several years, Zline had also deprived us of the ability to have a functioning oven for months). Zline has offered a pro-rated refund (of how much they wont say) and is demanding that we provide the original purchase receipt. Our Lowes account does not contain records that go back as far as 2019, so we cannot do this. We have managed to dig up our credit card bill, showing a total spent of $2699.12. Zline will not accept this. They instead are proposing to refund us 50% of MSRP in September 2019 (a number they havent yet shared). Again, this does not seem to us to be an acceptable refund given that we will have to spend thousands of dollars to buy a safe and functioning oven (something Zline clearly cannot provide) and that we have been cooking with an appliance that put our health and lives at risk. Finally, Zline will not have their supposedly white glove service disconnect our gas stove but initially wanted us to do it! After pushback, they said they will reimburse us up to $250 when we arrange for and pay a technician ourselves. Why should we be left handling management and payment out of pocket for something they should be covering?

  

  Business response

  07/29/2024

  Hello,
  
  We apologize for the issues the customer has experienced with their range. We do want to clarify a few things in their previous message- as ** is a colorless and odorless gas, anything smelled by the customer would indicate an issue aside from **. Our system does not have records of the customer previously reaching out to discuss the issue of the gas smell. However, we do acknowledge that the customer's recall inspection has failed per the service technician, warranting an alternative resolution. 
  
  As we understand the customer is unable to obtain a copy of their receipt or proof of purchase as requested to initiate the return and refund, we have offered a prorated refund as outlined in our agreement with the ***** With tax, this amount comes to $2,238.04. We have also offered the customer reimbursement for disconnection charges in addition to this refund amount as long as a paid invoice can be provided to us. Our white glove carriers are not authorized to perform the disconnection from gas and electricity as they do not hold the proper certifications to do so, which is the reason we have offered the reimbursement. 
  
  We look forward to the customer's response on our latest email sent this afternoon on case 00791042.
  
  Thank you,
  ZLINE Kitchen and Bath

  Customer response

  07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would however like to note that though ** gas is colorless and odorless, it is released when there is a natural gas leak, and methanethiol is added to natural gas to give it a smell. Zline has been forced to recall these ovens due to hazardous emissions of *** and the fact that my oven was releasing natural gas and ** was confirmed by a technician Zline sent out.

  
  Sincerely,
  
  *************************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Z line cooktop (RA48 ) dual fuel range. From the very beginning this range had one or the other issue. Oven is the biggest recurring issue and needs repair every 2-3 months. Contacting Z line customer care requires holding on the phone entire day. Not only is the issue with large oven non functioning but I am concerned about the strange smell as well feeling sick on prolonged use. Although this unit is not listed on recall list but I need someone to come and fix the issue with the iven ( this is very well documented in Z line service records) as well as to make sure there is no issue with level of CO emission in this unit. Being a physician I sm considered exposure to this toxic gas and health hazard associated. I have sent emails but without any response. I am looking for a resolution. Thanks ***************************, MD . Cell # **********

  

  Business response

  07/18/2024

  Hello,

   

  We apologize for the customer's experience thus far and for the difficulty experienced with getting in touch with our team. As of this morning, a manager has been in touch with the customer to agree upon a plan to ensure the issue is fully resolved. At this time, we are facilitating a service request for the range, and if this is unsuccessful, we will process an exchange. 

   

  Thank you,

  ZLINE Kitchen and Bath

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My oven was installed 12/8/21 & its been nothing but problems w/non-stops issues. The latest problem is my sm oven k*** is not turning correctly & the sm side doesnt work. Zline started off helpful. They send me a new thermostat for my sm oven (assuming thats even the real issue) & a replacement ****, but once I told them that the new k*** didnt fix the issue they stopped responding. The emails that were ignored were sent on 5/28,5/29,5/30, 5/31 & 6/4. I then started fresh & opened a new case, but that also went unanswered. They dont want to deal w/my oven which never should have passed Zline inspection w/a bent frame in the first place. Clearly theres another issue going on w/it to go through 2 therms in 2.5 yrs. Ive never heard of an oven going through thermostats like this! Whats worse is that their website states If your warranty has expired, the ZLINE Cust Serv Team will still assist you w/support. This will include assessing the issue & assist w/ordering the parts. Since theyre ignoring me theyre not doing that. I purchased my oven understanding that help would always be avail. Thats false advertising. Imagine being a cust of an oven that keeps breaking down, especially when the person who they sent to fix the 1st thermostat is the one who broke it & then being told that they wont service it when it was fine before the repair? Since the replacement k*** didnt solve the issue, I emailed them for a resolution. Its been over 2 weeks now and 4-5 unanswered emails. Right now, my sm oven doesnt work. The oven doesnt heat & heating elements do not light up. They think its the thermostat. One of my oven k**** gets stuck. Both of my blue preheat light indictors are not working. *** owned many ovens in the past and Ive never had a problem w/any of them. The new case number is ********. The previous ref # is: [ ref:!00D3k0vNTo.!500Do07X0Mc:ref ] My stove is Model Number: 1677317_RAS-SN-48 Serial Number: ***************.

  

  Business response

  06/14/2024

  Hello, 

   

  We apologize for the issues the customer has experienced and for the delay in response to their open cases. We have had a recent uptick in correspondence which has resulted in communication delays. At this time, we would like to offer the customer a new range due to the past and current range issues. We will reach out directly to the customer with this offer and to discuss details.

   

  Thank you,

  ZLINE Kitchen and Bath

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a fridge from this company late 2022 for my new home. Since then, the fridge has been swapped out 3-4 times for multiple reasons with two of those reasons being the freezer not working. First it wasn’t freezing at all and then it actually over froze so much that it started creating thick layers of ice underneath the bottom drawer which then melted and caused puddles of water flooding my floors. It took them weeks to respond in order to send me a new one each time and each time I had to pay a plumber to come out and reinstall the water line not to mention I had to inconvenience myself when returning because their pickup service is ridiculous. I recently received another replacement which arrived with damage which they refused to replace. I told them i have no idea if the improper handling of the shipment caused any damage to the fridge and I don’t want to take the risk as I’m tired of switching fridges. Here we are again with both the fridge and ice maker this time not working for 24 hours destroying everything I had in there. I reached out to them same day and no response. No new fridge should stop working for no reason at all. This company is a fraud selling highly overpriced items for very low quality. I have had cheaper fridges than this, and they have lasted much much longer without any issues. Therefore, I am requesting a refund of the entire amount that I paid for the fridge, including the warranty amount, as well as the inconvenience fees that I have suffered for this fridge and the amount of groceries I have lost due to not working properly. Total I paid for this fridge is $4,467.96 and for the inconvenience plus groceries lost I am asking for an additional $600 which is the least they can do. I even bought a kitchen sink faucet through their line from Home Depot which also cost $800 and that too is leaking at the handle. Their products should be removed due to poor quality.

  

  Business response

  05/31/2024

  Hello, 

   

  We apologize for the issues the customer has experienced. We have been in contact with their original retailer and advised the following:

   

  We have thoroughly reviewed the case and regret to inform you that we are unable to process a return for a refund for this customer.
  We have made several exceptions beyond our normal policy to assist the customer, which are listed below:
  
  The customer's manufacturer warranty expired in June 2023.
  We provided an exchange as a courtesy to the customer outside of the warranty period in January of 2024
  In addition to the exchange, we provided a partial refund of $200 as a courtesy to the customer.
  We also approved a white glove delivery due to the escalation level.
  At this time, we can offer troubleshooting support to the customer. However, the customer has mentioned they have purchased a 3-year extended warranty. Given this information, we recommend the customer utilize the extended warranty if they are experiencing any further issues.
  

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer response

  06/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: They have made one exception outside of the warranty expiration date and that is replacing a fridge that was leaking puddles of water due to the freezer over freezing. They make it seem as if they did a courtesy to me out of the kindness of their hearts when their products are defective and they are selling low quality products at a high price stating it's top of the line products. They have misadvertised their products as clearly they are not top of the line as I have experienced multiple issues with this fridge alone. I have other products with them as well that I have experienced issues with as well which they had to replace like the dishwasher they delivered all scratched up and damaged and the kitchen faucet I paid $800 for and is now leaking at the handle. I don't care what the company says as I am not going to pay over $4k for a fridge that continues to fail within months. I want a refund or I sue them for defrauding customers with their misrepsentation of their products. Pick up this trash of a product and return my funds to me. You know very well that you did those exceptions because it's the least you can do for selling crappy products. You also know very well that no new fridge that is overpriced should fail to work multiple times in a year. 
  
  Sincerely,
  
  ***** *******

  

  Business response

  06/07/2024

  Hello,

   

  We have consulted with upper management and the Premium Home Source team, and under the circumstances outlined in this complaint, we have agreed upon the resolution of returning the unit for a refund. Our returns department will coordinate with the customer to pickup the unit, and the PHS team will issue the refund on their end. 

   

  Thank you, 

  ZLINE Kitchen and Bath

  Customer response

  06/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ZLine has completed their part of having the return scheduled which is currently setup for Wednesday, June 12th and therefore I can close out this complaint. If for any reason the return does not occur, I will reopen and keep it open until the return has been fully completed on their end. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3 years ago, I purchased a stove from Lowes. It is a ZLINE stove. A little over a year and a half ago I was unable to use the oven because there was a malfunction in it and it was a fire hazard. It took them four months to resolve the issue and get it repaired. I was not able to use the oven for 4 months.Approximately three months ago, I received a letter stating that we could not use our oven because of carbon monoxide. I have not been able to use the oven portion of the stove for three months. Their solution was a partial refund, a replacement stove or fix it. I opted for the new stove. Today they delivered the stove, but they would not complete the delivery because I did not have the gas unhooked. I do not know how to unhook gas from a stove. I was expecting white glove service since it has been one problem after another with the stove. If I called the gas company to unhook it, I will not even have the use of the top of the stove for who knows how long. They are so slow about their service. I do not wish to go for weeks or months without even having the use of a cooktop. I want to change my option and get it fixed or get my money back, all of my money back and they are saying that I cannot do that. I am seeking the help of the BBB in order to help me mediate a solution with this company.

  

  Business response

  05/30/2024

  Hello,

   

  We apologize for the issues the customer has experienced. We did send two separate emails on April 18th and May 1st (screenshots attached) to the customer with instructions to have the unit disconnected before the exchange could occur, as the delivery men are not equipped or authorized to to do so, in addition to informing her verbally via recorded phone call on April 18th. We would have been more than happy to discuss this further with the customer if this had presented an issue at the time this information was initially shared.

  
  
  In a recorded phone call on 5/29, we can confirm that we did not inform the customer that she was no longer eligible for the other options as she has stated in this complaint. We only advised that setting up the disconnection of the range and delivery of the new unit would be the fastest resolution option since the new unit is still currently at the local delivery terminal, and there would be no additional shipping time or processing time (as there would be with a service inspection or refund). The customer then advised us that she would be contacting the BBB, effectively ending the phone call before additional resolutions could be discussed. 

   

  Our Customer Experience team is reaching out to the customer regarding the repair as an alternate option to the exchange. 

   

  Thank you,

  ZLINE Kitchen and Bath

   

   

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We ordered our entire set of ZLine kitchen appliances on August 2, 23. They were delivered on October 13, 23. We instantly had problems with the refrigerator, oven, and cooktop. We submitted claims for the fridge on 11/17/23 and the oven on 12/30/23. We were surprised to discover that Zline started our 1-year warranty from the date of purchase, not delivery so we lost almost 20% of our warranty.From there, we would exchange over 125 emails over the course of 6 months and still have no resolution on our refrigerator. The oven took several months to get fixed but was fixed by someone who damaged other parts of our home.As of today, the fridge is still not fixed. The water line drips continually and so far they have: sent and installed the water dispenser housing, replaced the entire fridge, replaced and installed the water dispenser housing again. Several weeks ago, they claimed to have found someone else to come repair the fridge. It's been almost a month and 6 calls from my end but every time I talk with someone they will "have the repair person scheduled by the end of the day." I get the sense they are trying to drag this out until my warranty ends. I have asked them to come pick up all of the appliances and refund me the money I spent on them but they have refused to accept that request.I can share any documentation needed.

  

  Business response

  05/08/2024

  Hello, 

   

  We apologize for the issues the customer has encountered and the wait time for service. We have been in touch with our warranty service partner in order to advise that services are still needed for this unit. Unfortunately, there seems to have been some miscommunication regarding the services rendered being completed, when this was in reference to the range issue and not the current issue with the refrigerator that still needs service. 

   

  We would like to assure the customer that we are not intentionally delaying service for any reason. In addition, we can extend the manufacturer's warranty if the customer can provide us with proof of delivery date. Our system shows it shipped and delivered to the ****** store in August of 2023, but ****** may have completed the delivery from the store to the customer at any time after that date. 

   

  If the customer prefers to return the refrigerator, we can assist with this request- however, we will be unable to return any of the other products as they are now in working order. 

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer response

  05/11/2024

   
  Complaint: 21670802
  
  I am rejecting this response because:

  The vendor needs to take back all of the appliances. No one spends that kind of money to get a matching kitchen set of appliances just to be asked to go get a mismatched refrigerator because they can't manage to get a working one. This has been the following sequence over the last 6 months: 

  11/17: The initial problem was reported via a support case.

  12/11: The water housing which doesn't affect the problem was replaced. The dripping continued immediately again.

  2/5: A whole new fridge was sent with the same dripping problem and a new problem - a high pitched noise

  3/11: After chasing another repair appointment, they once again replaced the housing the doesn't affect the actual problem and it didn't fix the problem. They have also refused to address the high pitched noise at all.

  5/11: Absolutely no progress on solving the problem 60 days later.

  There is no way anyone would look at this and say this has been handled appropriately. I understand your other recalls have sent people to the hospital and this one isn't as important.

  Additionally, while the vendor claims to not be delaying repairs, I have an email from April 3 stating that we would be getting a call to set up our repair. It has been 1.5 months and 19 emails on that thread later and there is no repair scheduled or any sign of that changing. I have even made several calls myself trying to get it scheduled.

  Cases sit open for months with no progress. Please take the appliances back.

  
  Thanks.

  

  Business response

  05/15/2024

  Hello,

   

  While we understand and empathize with the customer's frustration, a return and refund for all products including those that are fully functional will not be approved. We can only do so for the refrigerator that is currently in the service process. The customer may attempt this return through the original retailer, but we cannot guarantee it will be accepted. 

   

  We can offer the customer the following solutions:

  1. Continue with service- our warranty team has confirmed contact with the service provider, who should be reaching out to schedule services shortly. 

  2. A return and refund for the refrigerator. 

  3. A replacement refrigerator. 

   

  Thank you,

  ZLINE Kitchen and Bath

   

   

  Customer response

  05/17/2024

   
  Complaint: 21670802
  
  I am rejecting this response because:
  
  You have provided the following options:

  1. Continue with service- our warranty team has confirmed contact with the service provider, who should be reaching out to schedule services shortly. 

       This is not an actual option. I was told 45 days ago someone would be calling me to set up service for me warranty. There have been 1-2 weekly calls/emails on my end asking for an update. Every time, I am told someone will be calling me. You are clearly no longer willing to service my appliances under your warranty.

  
  2. A return and refund for the refrigerator. 

       I have already said this is not an option. I did not buy matching appliances and spend this much money on them to have them not match and not work.

  
  3. A replacement refrigerator. 

       You have already done that once and that unit has already also been repaired once and still does not work. Additionally, you have the refrigerator dropped off in my driveway so that I have to find help to get it carried into my house. This is not an acceptable option because then I end up with another refrigerator that doesn't work with next to no time left on the warranty.

   

  I have spoken with Lowes who I ordered the appliances from. They said they can work directly with you to have all of the appliance refunded and taken back. Please do so. Thanks.

  

  Business response

  05/21/2024

  Hello,

   

  We have contacted the ****** Returns team for assistance as requested by the customer and will await their response for further instructions.

   

  Thank you,

  ZLINE Kitchen and Bath

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  48 inch Line range. Purchased 6/2022. From ******. Contacted Z line customer service 4/14 or 4/15 of 2024. **************** informed me it is under warranty still. Then we started with e mails with the service department. 12 emails each asking for different procedures to be preformed under the premise to order the correct parts. The range has been terrible. The burners light intermittently, been lighting them with wooden matches when needed. They take turns needing the match. The range doesnt cook well. Very inconsistent, my wife feels lucky when the meals turn out. We bbq a lot. **************** sent me a service website for all there products. Probably come in handy. I own the dishwasher, microwave, refrigerator as well as the range. Wish me luck. This company has the worst customer service. My grandson feels they are using a service bot. Z Line case #********

  

  Business response

  05/07/2024

  Hello,

   

  We apologize for the issue and inconvenience the customer has experienced. Initial troubleshooting steps generally reduce the risk of multiple service appointments and additional wait time/inconvenience for the customer.  We have been in contact with our warranty department regarding the necessary troubleshooting steps to submit this case for a warranty service request, and they have advised that there is no need for further troubleshooting at this time. Per policy, service must be attempted before an exchange may be discussed, if necessary. We are proud to offer a lifetime warranty on our burners and spark tips, and will ensure the customer receives the necessary support to resolve the issue with intermittent lighting of the range top burners. Our Customer Experience team is working on the service request, and will reach out to the customer with next steps and confirmation of the submission.

   

  Additionally, we do want to assure the customer that at this time, we do not utilize any service bots. All cases and emails submitted by our customers are reviewed and responded to by our team of dedicated Customer Experience representatives. 

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer response

  05/07/2024

   
  Complaint: 21670350
  
  I am rejecting this response because:

  This addresses the stove top but not the oven.  The oven does not keep temperature consistent for cooking and baking.  More than happy for a technician to fix or attempt to fix both issues. 
  
  
  Sincerely,
  
  ***********************************

  

  Business response

  05/07/2024

  Hello,

   

  We will be able to service both issues with the range or any additional issue that *** appear in the meantime. Our Customer Experience team has created a new warranty service request, and the customer will have received or will be receiving a confirmation email with additional information very soon.

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer response

  05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Microwave purchased 3/22/22 for kitchen remodel. Due to delays with contractors we didn't place and start using until 9/2022. microwave is sparking huge fire hazard to my family. This was a $1400 microwave that has not had heavy use. Along with the contractor to install this was easily over $2000. I would like a refund, this is an unacceptable FIRE hazard for something so new and expensive. I have placed a case with this company with video of the "sparking" along with the order information. I'm requesting a refund as this product is a dangerous fire hazard that should be recalled. $1599.90 with trim kit.

  

  Business response

  05/06/2024

  Hello,

   

  We apologize for the issues the customer has experienced. We have been in contact with them to process a replacement item to resolve this issue. 

   

  Thank you,

  ZLINE Kitchen and Bath

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a refrigerator in July 2023. As of February 21, *********************************************************************************************** the freezer (we were out of the country) to come back to mold and horrific smell from the appliance and our home. The kitchen flooring had to be ripped up as mold was developing. Since February Zline has had a repair company come to our home 4 times to find out everytime they come they need another part. It now has been over 2 months without a working appliance that is less than a year old and we are spending thousands of dollars. Zline continues to want to put band aids on the situation and nothing is working. We spent a lot of money on the appliance and still no solution as been brought to us to resolve this.

  

  Business response

  04/25/2024

  Hello,

  
  We apologize for the inconvenience and issues the customer has experienced. We attempted to call the customer this morning however we were unable to reach by phone. We sent an email offering the following: An exchange with a white glove swap, meaning the carriers will come into your home to unbox the new unit and remove the defective unit. The carriers are unable to install or uninstall the units, so the defective unit would need to be unplugged from the water and electric. In addition, we also offered an inconvenience credit. 

  We hope this resolution of an exchange is acceptable and look forward to hearing back.

  Kindest Regards,

  ZLINE Kitchen and Bath

  Customer response

  04/25/2024

   
  Complaint: 21620334
  
  I am rejecting this response because: We require someone that brings the new appliance to install the stainless steel doors. This was not an easy job and it was an added cost for us to have this done. With all the headaches we have gone through the last 2 months this is something that is not negotiable. 
  
  Sincerely,
  
  *************************

  

  Business response

  04/25/2024

  Hello,

  We talked to the customer today and we were able to come to a verbal agreement of the following: 

  1. Exchange with a white glove swap

  2. Inconvenience check

  3. 6 month extension to their manufacturers warranty

  The exchange and inconvenience credit have been submitted for processing. Our returns & freight department will reach out to the customer via email to provide more information regarding the exchange.

  Thank you,

  ZLINE Kitchen and Bath 

  Customer response

  04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩