Business ProfileforZLINE Kitchen and Bath, LLC

Ive had nothing but problems with this company. Bought their gas stove/oven from Lowes. Had two hire appliance repair for 2 eyes that stopped working. Then I received a notice that a repair was needed on our item by an experienced gas repair which they repaired. Six months ago we received a notice to stop using our oven immediately because of danger gas odor coming from their stove. They said we would be contacted by a qualified repair company. We finally were called by a computer contact that someone would be coming to our home. No one came. I accepted 5 appoints that no one showed. Finally I found out from the operator who said ***** appliance was fixing the ovens. I called our local ***** appliance and they said we arent qualified to work on gas stoves where we live in VA. After several calls to ZLine they agreed to arrange for trucking company to pick up and deliver new stove. I had to find a company to hook up gas line to stove. They came and connected y to new stove. Heavy gas odor came from inside stove unit. They double checked all connections and has smell was coming from inside oven. They insisted that gas installer say wher gas leaked and to disable stove and red tag. The gas company disabled the stove as directed. My wife and I have been without a stove for over 6 months which included Thanksgiving, Christmas, New Years and Easter. I was told they were quickly going to fix our situation. We asked for them to give back our money and to pick up stove or let the new appliance seller to take away the zline when a new stove is delivered. I talked to two different service people at zline and the last one said she was going to get on it Wednesday evening. Its Friday evening April 5th and no response. Weve had an unusable oven in the middle of our kitchen for several days. We are both elderly and are at **** end.

Hello *****! Thank you for taking the time to reach out to us. We apologize that this has been your experience with your ZLINE range. We are always looking for ways to improve our products and we appreciate you taking the time to leave this feedback. Looking into your case further, unfortunately, we received information damage/alterations were made to the unit that void any further warranty assistance. If there is anything we can do to further assist you, please do not hesitate to reach out to us. Thank you!