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Business Profile

Towing Company

Fast Towing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was illegally towed so in my apartment complex there is a handicap spot which a handicap *** ***** in every day. Its there when I getoff work, but it leaves early in the morning. I dont park in the handicap stall at 10 oclock last night, I walked to ******** And my car was parked three spots over. I wake up at 9 oclock this morning go outside and the car is gone so I called reported stolen. police said it was told so I called the ***************** and they said it was told because it was parked in handicap And the lady at the front desk says she have a picture of my car parked in handicap which I dont park in handicap because my neighbor there with her van so when I get to the tow yard, she show me a picture of my car, parked in handicap And I told her the tow truck driver mustve moved. It dropped it in handicap and took a picture when I get back home my neighbor asked was that my car that got told I said yes and I told her why I was told because it was in handicap. She said you dontever park in handicap and I said I know cause the lady downstairs use handicap for her van so I feel like I was scammed in car got towed And I read fasting reviews and this happens a lot

    Business Response

    Date: 05/12/2025

    Unfortunately I'm not able to respond to the complaint without any details of the dates, year make and model of vehicle etc.

     

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Towed my vehicle from residence without being requested to do so. Vehicle was stolen on 2/19/24 Contacted business to lower unreasonable prices and company will no longer answer. Likely other criminal work is going on and should be investigated by state and federal agency for predatory towing practices.I have contacted my credit card company and requested dispute.

    Business Response

    Date: 02/26/2024

    Vehicle was legally towed. 
    Please see attached all paperwork related to this tow: 
    -Tow slip signed.
    -Signed contract with property owner.
    -report to law enforcement .
    -Pictures of vehicles illegally parked.

    Customer Answer

    Date: 02/26/2024

     
    Complaint: 21341729

    I am rejecting this response because: The owner had no right to tow an operating vehicle

    Sincerely,

    *****************************

    Business Response

    Date: 03/12/2024

    I have attached all relevant paperwork regarding this tow.

     

    Business Response

    Date: 03/12/2024

    I have attached all relevant paperwork regarding this tow.

    Customer Answer

    Date: 03/13/2024

     
    Complaint: 21341729

    I am rejecting this response because: The car was not in storage as stated nor was it abandoned. The car was allowed towed due to apartment complex owner and should have not given permission to touch my vehicle.  Fasttowing doesn't respond to phone calls or will work with you to resolve any issues. Fast towing in *************** is an F- rating.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle was towed and driver stole a drill and other property from the vehicle there is pictures from police report going on a over a month trying to resolve matter keep getting told to call back ***** the person I was told to ask for will not return call rude staff

  • Initial Complaint

    Date:04/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a down payment of $3,500 on a 2015 Jetta which supposedly had 80k miles. This car drove terribly, doors lock and unlock because of electrical issues, the radio was permanently locked until I paid a company to unlock it, the odometer was replaced and I wasnt given that knowledge, the back seat wasnt even hooked in when I purchased the car. My car payment was due April 3rd. I called the day of and numerous days after trying to make my car payment and no one would answer even after numerous voicemails I left just trying to pay my car. April 20th my car was towed in the middle of the night by the company. When I called asking if that was done, they lied and said they didnt have it. But the police gave me the exact place who towed it and it was ***************.

Fast Towing, Inc. is NOT a BBB Accredited Business.

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