Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Champion Movers regarding their handling of my household goods during a military move.On 29 May 2025, I was informed that my shipment would arrive at my new home on 27 or 28 June. My goods were picked up on 25 June, at which time I was told in person that delivery would occur on Friday, 27 June. However, on ************************************** ******* informed me that the new delivery date would be Wednesday, 2 July. When I followed up on 1 July, she stated she did not know where my shipment was and that I might receive a 24-hour notice before *********** of now, I have not received any further updates, a confirmed delivery date, or even an estimate of where my belongings are. This is despite multiple requests for information. The total driving distance from the pickup location to my new residence is less than seven hours, making the delay even more difficult to understand or justify.Additionally, the assigned military coordinator, Ms. ******* has been aggressive and extremely unprofessional. She provided false information on two occasions and, when questioned, responded dismissively by citing contracting language rather than offering any helpful support.If I would have known this was going to unfold like this I would have made different decisions that did not adversely affect my ability to work (PRO gear in the shipment). I am requesting a confirmed delivery date and clear, ongoing communication until my shipment is delivered. As a service member, I expect a higher standard of professionalism and accountability, particularly during a military move. It saddens me to see companies take advantage of the government and their employees because they can.

  Business Response

  Date: 07/14/2025

  Per our records your first available date for delivery was 6/27, however that is not the date we scheduled the delivery with you.
  When you called in and spoke with ******, she explained to you the onsite crew does not work in dispatch and they have no idea when your items will be delivered, that it is up to us in operations to decide that. She apologized for them giving you incorrect information and advised you we didnt have an *** for delivery at that time.
  Per the military we have until 7/31/25 to deliver your items regardless of distance. Any complaints need to go through your TMO and DPS,since we are still delivering within our required time frame. Your delivery is set up for tomorrow 7/15/2025 15 days shy of our required delivery date.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau,
  
  The response is what I have already been told (with details left out), but I did receive my household goods today. it is unfortunate it took so many phone calls to TMO, DPS, and a BBB complaint to receive a response on where and when my items would be delivered.

  I understand the movers are correct contractually. But I have PCS'd 5 times and I have never had to go through anything like this with so much resistance, lack of communication, and aggressiveness. I am all for capitalism and contractual agreements, but it does not seem right to allow face-to-face and phone call conversations portraying one story and then to contractually slap your customer in the face last minute, especially when the contractor is charging top rates to the government for military members that are moving for duty, not by choice. It appears they were saying anything to win the business regardless of the outcome, but I will be optimistic and say it was incorrect coordination or a scheduling issue.

  I want to make it clear that I had zero issues with the actual movers that packed and offloaded my household goods. I hope no one has to experience this.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Champion Movers, LLC to move large furniture locally. They didn't box up any items for us. I had my jewelry packed in a large box in the master closet. They were told not to go into closets but while in the master bedroom disassembling the bed, one of the movers went into master closet and stole a pouch and a box of jewelry which were in the big box. Totally emptied the contents and left the empty pouch and box in the big box. No one else was in our house except them. Just me and husband. About 40 jewelry items were missing and included my wedding ring and a ******* ******* diamond ring which were the two most expensive items. I filed a police report the next day when I discovered the missing items. I called Champion and reported it. They said they would question the workers and cooperate with police. They never followed up with me about it. I called them 5 days later and ***** the manager said the workers said they did not do it. Not sure how they vet their workers but this was obviously someone experienced with jewelry theft and has done this before and will do it again.

  Business Response

  Date: 06/16/2025

  The customer ***** was moved on 6/5 called in on 6/9 four days after her move to advise her Jewelry was stolen and she filed a police report. We immediately advised her that we will fully cooperate with the authorities and will speak with our employees. That day of 6/9/2025 she stated the guys did not pack any items and she packed them up in her closet, we asked her did she see which one did it or physically see anyone ion her closet she stated no. I advised her at that point without evidence of our guys stealing anything we could not just personally accuse them of theft but if the police call us, we will provide all information needed on our guys. The customer then called back on 6/13/2025 upset and yelling about how we never called her back, ***** advised asked her was she told we would call her back she stated no she thought we would call her just to check on her. ***** advised her no one ever reached out to us such as the police or any authorities and that we asked our guys, but no one was aware of any missing jewelry. The customer then stated she feels we need to provide her a full refund since our guys stole her jewelry, we advised her we have not proof of theft she stated that one of the guys was in the bathroom and the other one did not speak English ***** advised this is not proof of theft. The customer was upset and was advised again that no one from ***** or any other authorities reach out to us she then threatened to post bad reviews on all social medias and go to the BBB because we would not give her a full refund based on these circumstances.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23466927
  
  I am rejecting this response because:  I noticed the theft on 6/7 (about 36 hours after movers left) but the business was not open on the weekend for me to call them is why they were not notified until 6/9 of the theft. On 6/7 however I did go to the ********* police and report the theft.   The only people in my house in the area of my bedroom closet were these movers who were in the bedroom disassembling and moving the furniture that day.  After calling the business on Monday they said they would investigate.  By Friday that week I had not heard back from them and yes, I was upset that $15,000 worth of jewelry was stolen by their guys. The manager said she didn't know I expected a return call.  I asked how they were vetting their workers and never got an answer except that they were licensed.  Nowhere on their invoice does it mention the names of the movers who were in our house that day.  After suffering this substantial theft, a refund of the moving fee which was less than $1500 (even if they refuse to admit that their workers did it) would be at least some compensation for my loss.  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/18/2025

  Champion Movers LLC has always been cooperative with the customer, and never did she ask who the ********************** were that day and the ********* police never reached out to us if your Jewlery, if it was worth $15,000, I would want justice to be served not just a refund of $1457.00. We want to do everything we can to cooperate but cannot just assume our guys stole it because they don't speak English or was using the restroom. The proper authorities should do an investigation, and we will work with them to help figure this out, very odd the police have not reached out to us. We offered to allow the customer to file a claim as well. The customer has no video footage, no witness just allegations based on someone not speaking English and someone using the restroom.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23466927
  
  I am rejecting this response because: I do not feel the business has cooperated with the police as stated.  According to police report filed on June 7 Officer ******** stated that he attempted to contact Champion Movers LLC multiple times but that all attempts were unsuccessful.   Also *** who is the claims company Champion uses stated that "the carrier is the party responsible for any compensation for your claim".  Champion refuses to provide any compensation even though I have not asked for the full amount of my loss. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/26/2025

  The customer never provided information for Officer ******** and no one called the office or left voicemails. The company voicemails are checked every day and never have we received a call from the police or any detectives. The customer has all right to file a claim but the customer did not choose to have full value insurance so she would only be paid at .60 cents per lb. The customer fails to realize we have no proof of any theft and cannot go on assumptions we have to have proof, and we have not even received a phone call from anyone doing an investigation so basically it would look like a request for a free move. The customer can provide us with the detective's number, and we will reach out to him and provide all the details he needs to proceed with an investigation. The detectives have not even attempted to come to the place of business if they have been calling and can't reach anyone. We truly apologize for the customers loss but will not refund her based off of assumptions.

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding the conduct of movers from Champion Movers LLC specifically individuals I believe were named **** and *****, along with two other new employees on July 29, 2024.The day began well as they packed up my house. However, issues arose when we reached my new home. **** stated that the total cost would be $1360, despite a prior agreement with ******* for $975 after discounts. When I questioned the price difference and attempted to contact the office, **** expressed impatience and began hurling insults and threats, including cursing at me. He claimed his boss, Champion, would be more rude, which is an unprofessional representation of the company.While on the phone with ***** from the office, **** continued his derogatory comments, referring to me using offensive language often targeted towards people of color, which was deeply offensive and inappropriate. Furthermore, he insulted my son, calling him a weirdo, and made aggressive remarks, threatening violence towards me and my family. His brother had to physically restrain him to prevent an assault.This experience was extremely distressing and a terrible reflection on the companys professionalism. I am requesting a full refund and a new crew to complete the job. The conduct of your employees was not only unprofessional but also discriminatory. If this situation is not resolved, I am prepared to pursue legal action, including a discrimination lawsuit. Despite the abuse, I was still willing to pay via Zelle, but now I regret that decision. The threats to hold my belongings hostage unless I paid an inflated price are unacceptable. This matter needs urgent resolution.

  Business Response

  Date: 08/01/2024

  We do apologize if she felt she was miss treated and we are investigating the situation at hand, however we never held her items hostage we simply advised her of her total due. All of Champion Movers local services are based off an hourly rate the estimated time for her move was 5 hours which came to a total of $1175 she had a $100 discount and paid a$100 deposit which left $975 due if it only took 5hrs. She went over her estimate by 1hr at a rate of $210 bring her total to $1285. when making the payment she was having problems with her zelle , we waited for her to take the freeze off her account normally the clock would still be running, but we charged her no extra time for this. As far as competing the job we originally were supposed to deliver to her home, she had issues with getting the keys to her home and changed her delivery location to a storage where we delivered her items and service were completed. Attached you will find a photo of her items in storage completing services.

  Business Response

  Date: 08/02/2024

  Business

  Most Recent Message

  Date Sent: 8/1/2024 3:48:28 PM
  We do apologize if she felt she was miss treated and we are investigating the situation at hand, however we never held her items hostage we simply advised her of her total due. All of Champion Movers local services are based off an hourly rate the estimated time for her move was 5 hours which came to a total of $1175 she had a $100 discount and paid a$100 deposit which left $975 due if it only took 5hrs. She went over her estimate by 1hr at a rate of $210 bring her total to $1285. when making the payment she was having problems with her zelle , we waited for her to take the freeze off her account normally the clock would still be running, but we charged her no extra time for this. As far as competing the job we originally were supposed to deliver to her home, she had issues with getting the keys to her home and changed her delivery location to a storage where we delivered her items and service were completed. Attached you will find a photo of her items in storage completing services.

   

  ***See attached document & photo***

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22064104
  
  I am rejecting this response because:

  Feeling mistreated is an understatement when it comes to this raggedy operation of a business. Maybe some of the other movers are cool, but these guys really went way too far. The owner even said theyd cooperate if I wanted to call the police. It was beyond quoting me a price, the fact of the matter is that I still paid my money to people who clearly had no regard for me or my children and were outright rude after me being so nice all day. I dont think calling me a f****** crazy b**** and telling me to call my husband to come talk to him insinuating he wanted to fight, is the same as quoting me a price. Fact of the matter is they still got paid and I still have broken items from the way they threw my items into the storage. Who stacks large boxes on top of brand new dishes? I am filing a claim with CSI for my damaged items. If I were the owner Id be embarrassed about the way their employees or contractors treated a paying customer. 
  

  Ive never paid someone that cursed me out and threatened me before. The driver did threaten to drive off with my items and I have witnesses. I want a refund for the simple fact of how I was treated. They didnt deserve a dime of my money. Im even willing to let them keep half of it for the half of the time that they were nice to me, but that last half no way! All over a misunderstanding because I wanted to call the office to verify pricing when I hadnt even hit my 5th quoted hour. 

  
  Sincerely,
  
  La ***********************

  Business Response

  Date: 08/08/2024

  Champion Movers LLC operations department watched to the video she sent and only witnessed the customer cursing the guys out and yelling at the top of her lungs on the recording the guys never called her out of her name, but she did call them the * word. The ******* was on the phone with dispatch advising that her grown son who is over ************************************************************************ the video attached. Whom the customer ****** stated are children, everyone that was present was grown adults. Our guys felt as if they were being surrounded. The only threat seemed to be the customer. If the customer wants to file a claim, she may do so, but we will not be providing a refund. The movers still performed a service and fulfilled all duties required. We offered to provide the customer a courtesy discount on her move out of the storage, she said she had no money. ****** paid to have her items moved from her home to the storage. The customer stated she spent money from her rent because it went over the estimate and now was short on her rent money. The customer also said that she wanted us to move her for free to her new home. Question is how she was going to move from the storage to her new home.  

  Business Response

  Date: 08/12/2024

  Most Recent Message

  Date Sent: 8/8/2024 6:17:03 PM
  Champion Movers LLC operations department watched to the video she sent and only witnessed the customer cursing the guys out and yelling at the top of her lungs on the recording the guys never called her out of her name, but she did call them the * word. The ******* was on the phone with dispatch advising that her grown son who is over ************************************************************************ the video attached. Whom the customer ****** stated are children, everyone that was present was grown adults. Our guys felt as if they were being surrounded. The only threat seemed to be the customer. If the customer wants to file a claim, she may do so, but we will not be providing a refund. The movers still performed a service and fulfilled all duties required. We offered to provide the customer a courtesy discount on her move out of the storage, she said she had no money. ****** paid to have her items moved from her home to the storage. The customer stated she spent money from her rent because it went over the estimate and now was short on her rent money. The customer also said that she wanted us to move her for free to her new home. Question is how she was going to move from the storage to her new home.  

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Champion Movers out of ************ , **. moved my mothers stuff to me after she passed away. The packers threw blown glass items in a box never wrapped. It was smashed. The blown glass top to my mothers wedding cake which was in a glass dome case was never removed. The whole thing put in a box and paper stuffed around . It was smashed. Glass snow globes and other collectibles thrown in boxes no wrapping and broken. Other items never arrived. The driver marked on paperwork. The driver took the paper work and never left me a copy. Such disregard for our stuff. Worst is the company wont take responsibility for such disregard. Its not like they tried to pack carefully and unfortunately stuff still gets damaged. This was completely disregard and lack of respect or any consideration. The Company takes no accountability for what complete disregard their packers took.The CSI claims said I had no proof. I sent pictures and told them everything. The paperwork for initial stuff to move shows what was moving and confers with what I said never showed. Completely heartbroken.

  Business Response

  Date: 06/18/2024

  Champion Movers moved this customer on 02/8/2023, the customer was provided all of her final paperwork and contract at delivery on 02/19/2023. She called in about damaged items on 05/01/2023 we sent her information on 05/01/2023 on how to file a claim. The customer registered with CSI to file a claim on 01/30/2024, a claim file was opened on 01/31/2024.A signed claim form was received on 02/202/2024.They sent her a claim settlement letter on 5/21/2024 for $246.34 the customer disputed the claim on 06/13/2024. The customer was aware without additional insurance, which she had a choice to get she would be paid at the rate of .60 cent per lb. per item. The customer signed and acknowledged these terms. Champion Movers never denied her the opportunity to file a claim for her damages and she never called the office to complain about anything but that she had some broken items.

  Attached you will find all supporting documents and example of items, broken most items was tiny figurines. 

  Customer Answer

  Date: 06/23/2024

   
  Complaint: 21845168
  
  I am rejecting this response because:

  I was in constant contact with the company.  I was asked to send them pictures and notes of everything ; which I did.  Later I was informed about Sending the information to CSI.   I told both Champion and CSI of the missing items that I saw the driver write down and check his truck for.    When the driver left I never received a copy.     I wasnt thinking about paperwork at the time.  I was still going through mourning of my mothers passing. Receiving her stuff only made it more real.   But then I was devastated to find the complete lack of consideration that was taken with my mothers collectibles that she valued so much.  Things not even attempted to be wrapped and just thrown in boxes. Completely smashed.    
  I am heartbroken and horrified by this whole situation.   Please see attached picture of some of the boxes and destruction.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/26/2024

  ***See attached document /photos***

  Business Response

  Date: 06/26/2024

  Champion Movers LLC have shown that the customer ********************* filed a claim with CSI and refused to accept the settlement amount that was offered to her. We have also shown that the customer signed and agreed to the rat of .60 per lb for damaged or broken items. The customer had a chance on her Valuation Addendum to choose a rate higher at full valuation. No one at Champion Movers refused her the right to file a claim and customer can only file a claim with documents pickup and delivery such as the Bill of Laden.

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Champion Movers was contracted as the provider for storage of personal possessions due to a flood in a private home. All furniture and personal items needed removal from the house, storage, and then re-delivery and re-assembly of the furniture. Champion Movers provided an estimate to Liberty Mutual for $2992 which included language in the Services Provided section noting: "Disassembly and Re-assembly of furniture" was provided. Also in the contract was language specifically stating: "The placement of the items into your new home are included in the hourly rate." Also provided in the estimate were the appliances (washer, dryer) being packed. Champion movers assured the contractors, myself, and Liberty Mutual that all household goods would be packed, stored, and replaced for the price of the estimate. However, when moving day arrived, and after all of my items were packed onto the truck, then their field supervisor said that re-delivery was not included in the price. Despite language in the contract specifically being added that included "re-assembly", according to Champion Movers my move included storage, which negated the language written into the contract specifically to address re-delivery and re-assembly. This was not the only bait and switch act committed. Champion Movers also refused to take any of the appliances they said they would take because they were not unhooked from gas or water. Something they had over a month to tell us, but failed to let us know, meaning alternate arrangements had to be performed at additional costs. Champion Movers now wants over $1600 for my property after putting it into their storage area which I do not have access to.

  Business Response

  Date: 05/13/2024

  On 5/6/2024 ***************** booked a move with ***************** he went out and did a visual for the services needed due to a flood in his home. He was advised we could pack items for him and mover him into our warehouse on 5/10/2024 as per statements from  Mr ****** own mouth the guys work hourly all services are hourly based he signed a contract stating he read all terms per the terms our services are based off hours not set prices. Once he is ready for delivery it will also be charged by the hour. We will reassemble all furniture that was disassembled per our contract. The placement of items in your new home is based on straight delivery but still based on hourly rate ALL services are based on hourly rate.

   

   

  CHARGES FOR SERVICES: Final charges will be based on actual hours worked and services provided. The shipper (or his/her representative) by his/her signature hereby orders
  the services outlined herein to be performed on his/her behalf. ******* is requested to read this document carefully before signing, including the terms and conditions on the
  reverse of this document. Additional charges may incur for storage, extra handling and transportation if the goods are not accepted at delivery and payment is not made as

  Customer Answer

  Date: 05/21/2024

  Subsequent to the pack-out, I texted ****************** at Champion Movers and asked if he was still in charge of my account.  According to ******************, I would need to coordinate delivery out of storage with ****** at their office.  According to ****************** she handles all storage.  She can be reached at their office number, and he also provided her email.  I have contacted my insurance adjuster, and have provided the information for them to begin direct negotiation. According to my adjuster, he is in contact with Champion Movers.  They have begun to work directly to resolve the return of my property.   He also verified that despite the language contained in Champion Movers pack-back estimate reading: 'Disassembly and reassembly of furniture', and 'The placement of the items into your new home are included in the hourly rate', that there are exceptions to this due to liability issues.  Currently my insurance adjuster and Champion Movers are in negotiations.

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21696294
  
  I am rejecting this response because:
  
  

  Consumer

  Most Recent Message

  Date Sent: 5/21/2024 11:28:16 PM
  Subsequent to the pack-out, I texted ****************** at Champion Movers and asked if he was still in charge of my account.  According to ******************, I would need to coordinate delivery out of storage with ****** at their office.  According to ****************** she handles all storage.  She can be reached at their office number, and he also provided her email.  I have contacted my insurance adjuster, and have provided the information for them to begin direct negotiation. According to my adjuster, he is in contact with Champion Movers.  They have begun to work directly to resolve the return of my property.   He also verified that despite the language contained in Champion Movers pack-back estimate reading: 'Disassembly and reassembly of furniture', and 'The placement of the items into your new home are included in the hourly rate', that there are exceptions to this due to liability issues.  Currently my insurance adjuster and Champion Movers are in negotiations.

  Business Response

  Date: 05/22/2024

  Attached you will find the documents sent to ******* for his move out of storage. The customer was never promised any special flat rates or promised any special privileges. The customer has always known the services are based off hourly rates and that if his move included delivery and reassembly of furniture based off the hourly rate on the estimate it would have not shown our storage as the final destination.

  His move took 8 hours and will take approximately 7 hrs coming out of storage that is 15 hrs and his estimate is clearly not showing this. His move has no special exception or any special negotiations. He clearly is trying to manipulate our wording to benefit himself. If he is aware that is based off an hourly rate and expect delivery and reassembly all on one estimate that means he would have been on the clock since 5/10/2024.

  
  His items are in our warehouse and the clock will start once the begin to load his item on the truck from our warehouse. The clock will stop once he has been moved into his home and the reassembly of his furniture is complete. 
  Attached you will find conversation supporting statements. 

  Customer Answer

  Date: 05/25/2024

  Again, I am no longer in direct contact or negotiations with this company and have turned over the ongoing dispute to my insurance adjuster at Liberty Mutual to be resolved. However, the dispute continues.
  

  According to my adjuster's correspondence, after having spoken directly with Champion Movers he agreed that there are issues with Champion Movers services, which will cause a separate company to complete the job of 'placing items into the home', after Champion Movers returns my items to me.  In fact, Liberty Mutual has agreed to hire an additional company to come in and perform the 're-installation' service Champion Movers is refusing to perform due to "liability purposes", despite specific language in their contract outlining "The placement of the items into your new home are included in the hourly rate."

  Even if the language of the contract were more specific, there were issues with the actual packing of items. Attached are photos of my items during the 'pack-out' where you can see unsealed boxes and plastic crates that were loaded into their truck.  These were the only photos I could obtain before being asked to leave the truck.  Additionally photos show where the tracking labels clearly do not appear to be properly affixed to the items they are meant to track, meaning the tags could fall off and leave the items untraceable.  Even if vague contractual terms were not the issue, the packing services themselves were alarming considering the insurance company turned over two valuable motorcycles of mine to them to move and store. (unable to attach motorcycle photos due to BBB upload limitations, photos included in Champion Movers invoices)   
  

  Compound the above with the fact that when movers charge by the hour, clients have no control over the speed at which the movers work, or how many breaks or work stoppages occur during their hourly charges. What Champion movers has failed to point out, is that packing took 4.5 hours (9am - 1:30pm) during the 'pack-out', while loading took 2.5 hours (1:30pm -4pm). On top of this rate ,there was also additional fees of 1 hour for drive time to the job, which put their pack-out at 8 hours not 7 as they estimated.  Most people are aware that building furniture takes longer than breaking it down.  The fact that Champion movers has only estimated 7 hours to the insurance company for a 'pack-back' is therefore disputable, when the 'pack-out' took 8. Their $2992 pack-out estimate was short by almost $100, which ultimately fell upon me to make up for their low bid to Liberty Mutual. Now they appear to be underbidding the job again.
  

  This is why I signaled to Liberty Mutual that I estimate at least 9 hours for their 'pack-back' (which puts them into overtime wherein their rates raise to getting paid at time and 1/2.)  This is because by their own admission they will begin hourly charges to move my items from storage onto the truck, transportation time, and at least 4 hours to move items from the truck into the home.  Rebuilding of furniture properly will most likely put their unloading time at over 4 hours. This would also put the actual cost at several hundred dollars more than what they are estimating for a 'pack-back'.  It is also why Liberty Mutual has had to make me assurances that they will pay for any reasonable fees Champion Movers comes up with beyond what they estimate for their 'pack-back' hourly fees (as it outlined in the attached correspondence from Liberty Mutual).

  The fact that Champion Movers front office staff's response is aggressive in tone rather than professional, after I have removed myself from these negotiations weeks ago, is demonstrative of the fact that there is no way this is an A+ BBB rated company. The fact that Liberty Mutual has needed to authorize another company to complete work that Champion Movers is refusing to perform due to 'liability purposes' appears as evidence that the language in their contract is at best vague, and would leave most consumers flat and without redress when disputing what exactly Champion Movers interprets their words "reassembly" and "The placement of items into your new home" actually to mean.

  This company was advertised as an A+ BBB rated company.  I disagree based solely on how their front office staff are handling this complaint.  Further, it is not me that is paying this bill, so for them to claim that I am the one 'trying to get away with something' shows that it is Champion Movers who are attempting to deflect blame when their ****************** appears to have mislead both Liberty Mutual and myself over what services they would provide.  I am simply trying to ensure all my property is returned, undamaged.  This is not my money, so their fees are of no concern, but the condition and return of my property is.
  

  Once All my items have all been returned without damage, I will be more inclined to agree that my complaint has been resolved to my satisfaction.  However, as of now this dispute has not yet been resolved, nor can it be resolved until my property has all been accounted for and returned undamaged. As of this date, I am unable to determine the status or condition of any of my property until a return date has been agreed upon by Champion Movers and Liberty Mutual.
  

  
  

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21696294
  
  I am rejecting this response because:
  
  

  Consumer

  Most Recent Message

  Date Sent: 5/25/2024 1:05:13 AM
  

  Again, I am no longer in direct contact or negotiations with this company and have turned over the ongoing dispute to my insurance adjuster at Liberty Mutual to be resolved. However, the dispute continues.
  

  According to my adjuster's correspondence, after having spoken directly with Champion Movers he agreed that there are issues with Champion Movers services, which will cause a separate company to complete the job of 'placing items into the home', after Champion Movers returns my items to me.  In fact, Liberty Mutual has agreed to hire an additional company to come in and perform the 're-installation' service Champion Movers is refusing to perform due to "liability purposes", despite specific language in their contract outlining "The placement of the items into your new home are included in the hourly rate."

  Even if the language of the contract were more specific, there were issues with the actual packing of items. Attached are photos of my items during the 'pack-out' where you can see unsealed boxes and plastic crates that were loaded into their truck.  These were the only photos I could obtain before being asked to leave the truck.  Additionally photos show where the tracking labels clearly do not appear to be properly affixed to the items they are meant to track, meaning the tags could fall off and leave the items untraceable.  Even if vague contractual terms were not the issue, the packing services themselves were alarming considering the insurance company turned over two valuable motorcycles of mine to them to move and store. (unable to attach motorcycle photos due to BBB upload limitations, photos included in Champion Movers invoices)   
  

  Compound the above with the fact that when movers charge by the hour, clients have no control over the speed at which the movers work, or how many breaks or work stoppages occur during their hourly charges. What Champion movers has failed to point out, is that packing took 4.5 hours (9am - 1:30pm) during the 'pack-out', while loading took 2.5 hours (1:30pm -4pm). On top of this rate ,there was also additional fees of 1 hour for drive time to the job, which put their pack-out at 8 hours not 7 as they estimated.  Most people are aware that building furniture takes longer than breaking it down.  The fact that Champion movers has only estimated 7 hours to the insurance company for a 'pack-back' is therefore disputable, when the 'pack-out' took 8. Their $2992 pack-out estimate was short by almost $100, which ultimately fell upon me to make up for their low bid to Liberty Mutual. Now they appear to be underbidding the job again.
  

  This is why I signaled to Liberty Mutual that I estimate at least 9 hours for their 'pack-back' (which puts them into overtime wherein their rates raise to getting paid at time and 1/2.)  This is because by their own admission they will begin hourly charges to move my items from storage onto the truck, transportation time, and at least 4 hours to move items from the truck into the home.  Rebuilding of furniture properly will most likely put their unloading time at over 4 hours. This would also put the actual cost at several hundred dollars more than what they are estimating for a 'pack-back'.  It is also why Liberty Mutual has had to make me assurances that they will pay for any reasonable fees Champion Movers comes up with beyond what they estimate for their 'pack-back' hourly fees (as it outlined in the attached correspondence from Liberty Mutual).

  The fact that Champion Movers front office staff's response is aggressive in tone rather than professional, after I have removed myself from these negotiations weeks ago, is demonstrative of the fact that there is no way this is an A+ BBB rated company. The fact that Liberty Mutual has needed to authorize another company to complete work that Champion Movers is refusing to perform due to 'liability purposes' appears as evidence that the language in their contract is at best vague, and would leave most consumers flat and without redress when disputing what exactly Champion Movers interprets their words "reassembly" and "The placement of items into your new home" actually to mean.

  This company was advertised as an A+ BBB rated company.  I disagree based solely on how their front office staff are handling this complaint.  Further, it is not me that is paying this bill, so for them to claim that I am the one 'trying to get away with something' shows that it is Champion Movers who are attempting to deflect blame when their ****************** appears to have mislead both Liberty Mutual and myself over what services they would provide.  I am simply trying to ensure all my property is returned, undamaged.  This is not my money, so their fees are of no concern, but the condition and return of my property is.
  

  Once All my items have all been returned without damage, I will be more inclined to agree that my complaint has been resolved to my satisfaction.  However, as of now this dispute has not yet been resolved, nor can it be resolved until my property has all been accounted for and returned undamaged. As of this date, I am unable to determine the status or condition of any of my property until a return date has been agreed upon by Champion Movers and Liberty Mutual.

  Business Response

  Date: 06/05/2024

  Complaint: 21696294
  
  I am rejecting this response because:
  
  Consumer
  Most Recent Message
  Date Sent: 5/25/2024 1:05:13 AM
  Again, I am no longer in direct contact or negotiations with this company and have turned over the ongoing dispute to my insurance adjuster at Liberty Mutual to be resolved. However, the dispute continues.
  
  According to my adjuster's correspondence, after having spoken directly with Champion Movers he agreed that there are issues with Champion Movers services, which will cause a separate company to complete the job of 'placing items into the home', after Champion Movers returns my items to me.  In fact, Liberty Mutual has agreed to hire an additional company to come in and perform the 're-installation' service Champion Movers is refusing to perform due to "liability purposes", despite specific language in their contract outlining "The placement of the items into your new home are included in the hourly rate."

  ( The customer items are in our storage where he requested, he have not provided a date ready for delivery yet. We never stated we can not delivery only that we charge by the hour and it will be charged accordingly based on the time it takes to load his items and complete the job. Our guys are not plumbers nor handy man they are movers they move furniture only there for are not allowed to disconnect washer and dryer as well as any item that is connected with water or gas,.The customer was advised by me and others of this before we moved him.

   

  
  Even if the language of the contract were more specific, there were issues with the actual packing of items. Attached are photos of my items during the 'pack-out' where you can see unsealed boxes and plastic crates that were loaded into their truck.  These were the only photos I could obtain before being asked to leave the truck.  Additionally photos show where the tracking labels clearly do not appear to be properly affixed to the items they are meant to track, meaning the tags could fall off and leave the items untraceable.  Even if vague contractual terms were not the issue, the packing services themselves were alarming considering the insurance company turned over two valuable motorcycles of mine to them to move and store. (unable to attach motorcycle photos due to BBB upload limitations, photos included in Champion Movers invoices)   
  
  Compound the above with the fact that when movers charge by the hour, clients have no control over the speed at which the movers work, or how many breaks or work stoppages occur during their hourly charges. What Champion movers has failed to point out, is that packing took 4.5 hours (9am - 1:30pm) during the 'pack-out', while loading took 2.5 hours (1:30pm -4pm). On top of this rate ,there was also additional fees of 1 hour for drive time to the job, which put their pack-out at 8 hours not 7 as they estimated.  Most people are aware that building furniture takes longer than breaking it down.  The fact that Champion movers has only estimated 7 hours to the insurance company for a 'pack-back' is therefore disputable, when the 'pack-out' took 8. Their $2992 pack-out estimate was short by almost $100, which ultimately fell upon me to make up for their low bid to Liberty Mutual. Now they appear to be underbidding the job again.
  
  This is why I signaled to Liberty Mutual that I estimate at least 9 hours for their 'pack-back' (which puts them into overtime wherein their rates raise to getting paid at time and 1/2.)  This is because by their own admission they will begin hourly charges to move my items from storage onto the truck, transportation time, and at least 4 hours to move items from the truck into the home.  Rebuilding of furniture properly will most likely put their unloading time at over 4 hours. This would also put the actual cost at several hundred dollars more than what they are estimating for a 'pack-back'.  It is also why Liberty Mutual has had to make me assurances that they will pay for any reasonable fees Champion Movers comes up with beyond what they estimate for their 'pack-back' hourly fees (as it outlined in the attached correspondence from Liberty Mutual).
  The fact that Champion Movers front office staff's response is aggressive in tone rather than professional, after I have removed myself from these negotiations weeks ago, is demonstrative of the fact that there is no way this is an A+ BBB rated company. The fact that Liberty Mutual has needed to authorize another company to complete work that Champion Movers is refusing to perform due to 'liability purposes' appears as evidence that the language in their contract is at best vague, and would leave most consumers flat and without redress when disputing what exactly Champion Movers interprets their words "reassembly" and "The placement of items into your new home" actually to mean.
  This company was advertised as an A+ BBB rated company.  I disagree based solely on how their front office staff are handling this complaint.  Further, it is not me that is paying this bill, so for them to claim that I am the one 'trying to get away with something' shows that it is Champion Movers who are attempting to deflect blame when their ****************** appears to have mislead both Liberty Mutual and myself over what services they would provide.  I am simply trying to ensure all my property is returned, undamaged.  This is not my money, so their fees are of no concern, but the condition and return of my property is.
  
  Once All my items have all been returned without damage, I will be more inclined to agree that my complaint has been resolved to my satisfaction.  However, as of now this dispute has not yet been resolved, nor can it be resolved until my property has all been accounted for and returned undamaged. As of this date, I am unable to determine the status or condition of any of my property until a return date has been agreed upon by Champion Movers and Liberty Mutual.

  Business Response

  Date: 06/05/2024

   The customer is stating that another company have been hired by Liberty Mutual we have no knowledge of this, and we will gladly deliver his items at an hourly rate as advised previously to the customer and the insurance company, all moving companies charge an hourly rate to move locally, we are not doing anything that is not stated in our contract or that is out of the ordinary. Our guys are movers not plumbers nor handyman and that is true we do not disconnect washers, dryers, stoves, or anything with a water or gas connects for liability and safety purposes. The customer was advised of this information before the move as part of the pre-move verification.
  

  The customer is stating that the labels put on his items was not put on correctly and that his items may be misplaced, we put labels on his items and took full inventory of everything that was put on the truck and stored in our warehouse his items was the only items on the truck and no way to mix up with other people items. The customer signed off of the inventory and was given a copy per email once delivered he will also be asked to sign off on items delivered. 

  We spoke with the customer on 04/09/2024 advised him of all the move details and how storage is determined and how our process works, he was also advised of the terms of our service and the hourly rate and the things we can and cannot do. It also shows he read the email on 04/10/2024 his move was on 05/10/2024 as per the attached you can see all communication we had with the customer and the email that he read, also you will find what ***** sent to him stating pack and store this means we will pack and store your items. The customer was never advised that this includes delivery. bellow you will see what ***** advised him an ************. He always knew it was based off an hourly rate. The customer had a restoration company involved in the beginning around 3/20/2024 and the estimates was sent to Liberty Mutual by the customer or the restoration company. We never tried to mislead or give the customer any incorrect information he was always provided the correct information. We do apologize if the customer did not understand or policy and procedures, but it is all in black and white. 

   

  Good afternoon, Haim,
  
  Please let me know if you have any questions. Due to us needing to pack and store, I have estimated this job at seven hours. If it takes less time, then you only pay for that. I just didn't want to sell it short.
  
  I look forward to hearing from you. Talk soon!
  
  Regards, 
  
  *************************
  ************ office
  ************ cell/text

  Customer Answer

  Date: 06/20/2024

  Champions contractual language does not stipulate anything about storage negating the delivery language contained in the contract. Any conversations with ************ I was not party to, as ************ was removed from my project a month before the contract was signed and executed. Additionally, the contract had to be renegotiated by Liberty Mutual after ************ was removed, and I signed into the contract.  Additionally, Champion movers may be altering terms of the agreement made with Liberty Mutual regarding storage.  It is too early to close this complaint as I do not have my items and the business is still in negotiations with Liberty Mutual over delivery fees and terms. 

  Business Response

  Date: 06/21/2024

   Mr ****** I do apologize if you misunderstood our policy, we charge an hourly rate for our service, you will have  to set up a new order for delivery and it will be charged by the hour, if you want you can always pickup your items from our warehouse and avoid the hourly rate keep in mind you have a monthly storage fee and currently owe $400 keep in mind each moth that goes by there is a monthly fee for our storage service

  Customer Answer

  Date: 06/21/2024

  Until the contracts covering the return of my property have been negotiated between Liberty Mutual and Champion Movers, and the storage fees surrounding my property is settled, this complaint needs to remain open as unresolved.  The fact there was not specific language explaining that any storage of the property would void the language contained within the contract involving and A-B move is deceptively vague. The fact that Champion movers states they told a third party not associated with this project for over a month before they executed the contract, who did not communicate anything to me, does not absolve them from needing to make that clear to myself or the insurance company they understood they were working with.
  

  Compounding the above contractual issues during 'Pack-out' are new issues involving long-term (over 1 month) storage.  Liberty Mutual and Champion Movers had made agreements prior to executing the 'pack-out' about storage of my household goods during home repairs.  The agreement my insurance agent informed me Liberty Mutual made with them was to pay a single lump sum for all storage cost when the property was ready to be delivered. However, Champion Movers has presented me with a monthly invoice for storage.  I have sent this issue to Liberty Mutual to look into why whether Champion Movers is renegotiating terms and agreements previously in place over storage while the property is in their possession. 
  

  I would ask the BBB to keep this complaint open until Champion Movers has a chance to complete storage and return of my household goods. At that time, I would be in a position to determine if this complaint needed further BBB action, or whether the complaint could be resolved. 
  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the drivers of Champion Movers (Eyal even Zohar) hit my 2007 ***** Accord (my car was parked with no one inside) in ********, ** on 12/8/2023. My husband was there to witness along with his co-workers as they are roofers and were on the roof of the building as this occurred. The police were called to the scene and filled out an exchange of information paper. I tried to file a claim through insurance in January 2023; however, the Champion Movers did not want to provide my insurance company with their insurance information in order to process the claim. My insurance company suggested that I reach out to ***********************. ***** reached out to me on 1/18/24 and left a voicemail. I returned his call on 1/19/24 and he asked me regarding the accident along with getting an estimate to send him. I sent him an email on 1/20/24 with a quote. I did not receive a response, so I tried calling him (at his office number) 9 times between 1/26/24 and 2/1/24. I received a call back on 2/2/24 from ***** and he gave me his personal phone number in addition to asking me for an additional estimate as he felt that the estimate was above the cost of my car. I sent him an additional estimate on 2/12/24. I did not receive a response, so sent him a follow up email on 2/20/24 with the same second estimate along with a computer search of the ***** Blue Book value of my car. He responded the same day via email saying that my car had a salvage title therefore it was not worth that much. I responded the same day with a Bumper report indicating that my car does not have a salvage title. He did not respond. I tried to follow up on 2/28/24 via email with a picture of my title of my car indicating it does not have a salvage title. I tried following up on 3/18/24 via email; however, he has not responded since 2/20/24. I've also tried calling him to follow up on 3/6/24, 3/7/34, and 3/11/24 at his personal number, leaving messages each attempt and he has not responded.

  Business Response

  Date: 05/14/2024

  We do not have a customer by the name of ***************************. Per the information provided it states the police came out to the scene of a accident and information was provided and exchanged between both parties. This is being described as an accident not a customer of ours due to bad service. We never performed or provided any service for this person period. We have no knowledge of who she is.

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an insurance claim from property that was damaged while being transported by them. I filed and completed this on Jan 24 and was told I would be paid within 30 days. As of today April 13 I have not been paid. We were told by Champion Movers to file with their third party insurance company. We did everything per their instructions and still have not been paid. I call every week just to hear what excuse they will give me. It's a measley $195. Not sure what the issue is, but tired of all the c*** They owe us a lot more than that, but we settled for that amount just to be done with them. Should not take 3 months, completely unacceptable

  Business Response

  Date: 04/17/2023

  The customer has 9 months to file the claim with the insurance company. We have to complete the process. The check was printed and mailed. In addition to in ************** with employees, we were still able to answer and speak with the customer each time to advise we were getting it out asap. There was no delay or avoidance on our behalf, we are well within the time to pay the claim via the contract.

  Close this as resolved please, the check has been printed and sent. Attached is a copy of the check

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I did receive payment on April 17,2023, however the time from was not acceptable.

  I was told I would receive payment within 30 days with the completion of my damage claim.  My claim was completed on ******* 24, 2023, I do find it hard to believe that ******* 24,2023 to April 17,2023 is acceptable from Champion.  That was not 30 days.  The problem Champion is having with employees is not my issued and I should never have been given different excuses everytime I called.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had placed a moving quote with a binding estimate. The video estimate provided was to be binding and changed after all of our items had been loaded in a moving truck. At that point we where told it was no longer binding. We asked for the issue to be resolved and they had not contacted us. We contacted them and were told that our items were in a wherehous and they could not get this fixed until they looked at our shipment. Our times were suppose to be weighed and they were not. There acted as though our items were in a wherehouse but they were already in movement. Now my items are in the shipped to location. Nothing is resolved and I have to pay them CASH or I do not get my items. I seek a refund of the over charged about of $1768 as well as refund for $153.34 to complensate for they days they were late picking up items.

  Business Response

  Date: 01/11/2023

  The customer is in the process of disputing all charges on the credit card and therefore we will deal with the bank and dispute company from here on out.

  Being late doesn't mean the move is free. 

  Customer Answer

  Date: 01/12/2023

  Complaint: 18471955

  
  

  
  

  
  

  I am rejecting this response because:

  
  

  
  

  
  

  We were not allowed to pay this company with a Credit Card. We HAD to pay cash or they were going to hold my belongings hostage. They owe me a refund as no bank has been involved. This is part of tge fraudulent practices.

  
  

  Also the video quote was binding. I have myself and one additional witness as tge information was given to us on a 3 way phone conversation. They did not provide weight of shipment or actual footage. The packed things that were to be donated and split items to increase the amount of items to be shipped.

  
  

  I have damages. Missing items and they took things apart that they did not put back together.

  
  

  I would like a refund per the amount requested and sent to me directly.  Again there is no credit card dispute and would like them to provide such proof as they do not have it.

   

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Sincerely,

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  *******************

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Business Response

  Date: 01/13/2023

  Claims must be processed through CSI for any damages. Being in business over 20 years we are not fraudulent. IF you have more, you pay more which is in the contract along with the weight/cuft of the goods. The estimate is binding based on the inventory provided during the video call, and only if there is more are you charged additional. Again it is stated in the contract, as well as all email "quotes or estimates"

  Customer Answer

  Date: 01/30/2023

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Complaint: 18471955

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  I am rejecting this response because:

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Both myself and ******************* are witness to the telephone conversation stating that IF WE DO A ***** WALK THROUGH...THAT THE ***** "padding" is provided so we will most likely have to pay less. We provided the estimate we had recieced from Allied. Your quote was a bit more and we relayed that amout to you! You had stated that you can provide a better service and that the WALK THROUGH ESIS BINDING!!!! We were told additional You broke items down to create more "pieces". You did not say how many "Pieces" we had till it was loaded conveniently in your truck.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  We called IMMEDIATELY!!! We were told nothing could be done till our shipment was recieved in the warehouse and it was measured and weighed. YOU GHOSTED **!!! We were told the error would be fixed. WE CALLED AND CALLED AND CALLED!!!! No information was given on the square footage and weight as NO ONE IN THE WAREHOUSE WAS AVAILABLE?!

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  We asked when our shipped items were arriving since you were to be correcting the issue. We recieved a called the day before our items were to be delivered. NO ONE CHECKED INTO THE ISSUE. YOU REQUESTED PAYMENT IN CASH AT DELIVERY OR YOU WOULD NOT DELIVER OUR ITEMS!!!! YOU HAD A DISPATCHER PRETENDING TO ME A MANAGER WHEN I CALLED!!! I asked HOW ARE MY ITEMS IN ****** **** AND YOU HAVE YET TO FIX THE ISSUE.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  I called the General Manager who provided our video conference and I can old assume...SHE IS NOT A GENERAL MANAGER!!!! She conveniently did not call bake until 9 pm at night with a crazy story about being in a Hospital Emergency room?! Who calls customers at 9 pm if the are in the Emergency Room.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Your drivers...stated to us...This company does this all the time?! He is use to this! You still have not provided said weight or square footage. Reassembly was to be provided. We however opted to just have everything emptied into our garage to be as quickly rid of anyone associated with the ripping off we recieved. Had to pay someone to complete the job. I did however not request that as refund. To be rid of people employeed by Champion was well worth it to us. 

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  You have already lied to the BBB by stating we were filing a claim with our credit card knowing you did not take and funds via credit card. You lied to us repeatedly.  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  I'm not asking for a full refund. I'm an asking for the difference you overbilled STATED ABOVE!!! READ!!! Your company is horrible. You lie and you take advantage of people and feel you can get away with it. You not only took advantage of us being elderly in age...you took advantage of 2 USMC veterans.  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Please provide the overbilled refund and the square footage and weight and stop all of the lying and scheming. Payment need to be arranged ASAP.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  *******************

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  YOU HAVE ALREADY LIED SEVERAL TIMES TO US AND NOW THE BBB.  I AM REQUESTING A REFUND FOR THE OVERAGE WE PAID IN THE ORIGINAL REQUEST.

  YOUR BEHAVIOR HAS BEEN APPALLING AND DISHONEST.  YOU TOOK ADVANTAGE OF AN ELDERLY COUPLE AND USMC VETERANS.  YOU LIED TO US WHEN WE WERE AN THE ***** ABOUT THE ESTIMATE WAS BINDING.  YOU GHOSTED OUR CALLS WHEN YOU WERE SUPPOSE TO FIX THE ISSUE.

  YOU HAD DISPATCHERS PRETEND TO BE MANAGERS AND THE **** WHO DID OUR ESTIMATE SAID SHE WAS A GENERAL MANAGER.  YOU TOLD US YOU NEEDED TO LOCATE WAREHOUSE PEOPLE.  WE WERE SUPPOSE TO GET WEIGHT AND SQUARE FOOTAGE FROM GENERAL MANAGER.

  YOU DID NOTHING AND CALLED ME WHEN MY ITEMS WERE MILES AWAY.  THE ***** BEFORE OUR DELIVERY WE ARE TOLD TO PAY CASH OR WE ARE NOT GETTING OUR STUFF.  YOU "GENERAL MANAGER" FINALLY CALLS AT 9 PM AT ***** FROM THE EMERGENCY ROOM IN THE HOSPITAL....WHO CALLS IF THEY ARE IN THE HOSPITAL?!

  YOUR DELIVERY DRIVERS STATED THIS HAPPENS ALL THE TIME...THE FRAUD AND THE RIPPING PEOPLE OFF.  AND WENT ON AND ON ABOUT IT.  YET WE ARE SUPPOSE TO BE NICE TO THEM? WE HAD THEM STICK IT ALL IN OUR GARAGE TO BE RID OF THEM! WHO WANTS TO SIT AND LISTEN TO HOW THEY HAVE TO DEAL WITH PEOPLE YOU RIP OFF.  WE UNPACKED OURSELVES!!! JUST TO GET THEM OUT OF OUR HAIR AND NOT HAVE TO RELIVE THE SITUATION.

  REFUND IS DUE.  DO SOMETHING HONEST FOR ONCE. 

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

   

  
  

  
  

  
  

   

  
  

  
  

  Business Response

  Date: 01/30/2023

  The customer had significantly more items then what were covered during the video call. The manager was in fact in the hospital and called out of curtesy because all of our customers are important.  If you add items, and go over weight, you have to pay more. The customer signed off on the contract agreeing to the new estimate and started complaining only when we were trying to deliver about the overage charges. We did not scam anyone, the delivery driver did not state that either and if the customer decided to hire someone else to complete the job, that is their prerogative. The only reason the job went up in price is because there was a significantly larger amount of items that were picked up then were discussed/disclosed during the video visual call.  

  The dispatcher is a manager. Her position is the drivers, movers supervisor as well as customer service. 

  We will not be refunding this customer.