Complaints

This profile includes complaints for Clear Quality Auto Glass, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear Quality Auto Glass, LLC

  5370 S Decatur Blvd Ste. 3 Las Vegas, NV 89118-6211

  
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  Clear Quality Auto Glass, LLC

  8095 S Rainbow Blvd Las Vegas, NV 89139-6495

  
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  Clear Quality Auto Glass, LLC

  1797 E Cactus Ave Las Vegas, NV 89183-7705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [*** **** ][***********************************************************][************[******************************][July 10, 2025]Better Business Bureau *************** RE: Formal Complaint Against Clear Quality Auto Glass *********, ** To Whom It May Concern,I am writing to file a formal complaint against Clear Quality Auto Glass, located at ************************************. My experience with this business on July 10th, 2025 was unacceptable, unprofessional, and financially damaging.I initially went to Clear Quality Auto Glass to have a single small chip in my Kia ********* 2024 windshield repaired. I was quoted and charged $40 for this minor service. I have attached a signed copy of their service form (Form No. *****) that confirms this agreement.However, during the repair process, their technician shattered my entire front windshield. Instead of taking responsibility for the damage, the Owner became defensive, refused to offer any compensation, and ultimately forced me off the premises and call the police on me without any resolution or support. As a result of their negligence, I am now left with a completely broken windshield and must pay out of pocket to replace it. I believe this constitutes gross negligence and unacceptable business conduct.I am requesting that Clear Quality Auto Glass:Reimburse me the full cost of a windshield replacement Or pay for the complete replacement themselves This was a simple, low-risk repair that resulted in significant and unnecessary damage due to their mishandling and lack of accountability. I trusted this business to act professionally, and instead I was left with a larger financial burden and no resolution.Thank you for your time and attention to this matter. I hope the BBB will investigate this business and help mediate an appropriate resolution.Sincerely,*** **** Phone: ************

  Business Response

  Date: 07/14/2025

  Edit: every item I try to upload exceeds the limits, I can email it. However the claimant uploaded the invoice and her signature that states authorization to perform repairs and guarantee I authorize and permit Clear Quality Auto Glass to repair the glass listed above. I understand that the chip repair process is primarily performed to stop the chip from spreading and that the repair may remain substantially visible. Clear Quality Auto Glass except no responsibility for runs or cracks during the repair process. Should the chip spread after completion, Clear Quality Auto Glass will refund repair cost or apply repair cost as a credit towards the replacement of the windshield, for the lifetime of the vehicle.

  On 7/10/25 Mrs. **** came in for a chip repair. As is the process, we have every customer sign a waiver and agreement prior to attempting a repair. I have screenshot the invoice the complaint aint uploaded and zoomed in on the wording that she signed acknowledging. It is attached. It specifically states we are not responsible if the glass breaks. She came to us with a broken windshield. Whindshields are glass. We are most of the time able to stop the spread, but sometimes we can not, because its broken glass. In order to repair the chip, it must be drilled and injected with resin. It does not disappear and attempting a repair is what is done to try to stop the repair. If it spreads, our policy that the conplaintsbt signed and uploaded states we would credit the amount she paid ($40) towards the cost of a new windshield. In this case, she was so upset and irate, we gave her the invoice of what the cost should be and offered to take off not $40, but $368.38. She crossed it off and started screaming and yelling. She walked into our office, our shop bay that clearly states no customers allowed and began taking pictures. No customers are allowed in shop bays for their safety. What if she slipped, fell into glass or cutting equipment? I could care less that she took pictures, however I am a business and reserve the right to ask someone to leave and or ask them not to take pictures, especially of areas that are off limits to customers and of other customers. I tried to calm her down. I walked away so I would not act in anger. She then began taking pictures of my customers and telling them they shouldnt get work done. I told her to think one last time, because what we offered is more than what we should and was very generous. She continued to behave in a way that was absolutely harassment. I told her to leave my property many times and she refused, so I told her if she did not leave, I would call the police to have her formally trespassed. We did not call the police and they never came. I have tried to uploaded our warranty which is on the paper she signed. It is her responsibility to know what she signs. To read it. (File is too large so I will need to email) However, we always let the customers know the process and potential outcomes. After she left, all the customers congratulated me on how well I handled the situation. I completely understand that it is undortunate that her windshield cracked, but she signed acknowledging that risk. In addition, Nevada law requires that windshield replacements cannot raise rates and we offered to help with her deductible. We offered her $368.38 off instead of the $40 our  signed contract requires. We were not in anyway in fault, however her behavior was. We do not tolerate abusive language, harassment and yelling by our employees OR our customers. Being a customer does not give you a free pass to verbally assault the company and its ************ I will try to pull footage, however that is not required because the claimant uploaded the proof herself. She would be entitled to $40 off the cost to replace the windshield, however she did not pay, so as stated in our guarantee the cost to repair chip will refunded or applied to the cost of replacement. Because I respect the BBB, I have given such a long explanation. When in truth, the uploaded in live, signed by her warning that this is exactly what could happen, is all that is needed. Its unfortunate, yes. We went above and beyond to make it right. Thank you, ***** ****

  Customer Answer

  Date: 07/30/2025

  *** ****
  *******************
  *******************
  **************
  ******************************
  Date: [I07/30/2025]

  
  To: Better Business Bureau ***************

  RE: Rebuttal to Business Response Complaint Against Clear Quality Auto Glass

  
  To Whom It May Concern,
  

  I am writing to formally respond to the recent statement submitted by Clear Quality Auto Glass regarding my original complaint about my experience on July 10, 2025.
  First and foremost, I strongly disagree with the businesss characterization of the situation. The owners description of me "causing a scene" is completely false and misleading. I remained calm and respectful throughout the situation, even when I was shocked by how things escalated.
  

  Key Points of Dispute:
  1. I did not cause a disruption.
  The business claims I was yelling and entering unauthorized areas that is not true. I only began raising concerns after their technician made my windshield worse, turning a small chip into a fully shattered windshield. I never threatened or harassed anyone. In fact, it was the owner who became aggressive, raised his voice, threatened to call the police, and tried to kick me off the property while I was still trying to resolve the issue calmly.
  2. I was never clearly informed about the waiver terms.
  The owner claims I signed a waiver stating that the glass could crack further. However, I was never asked to initial or acknowledge any section that warned me of such a risk. The only place to sign was at the bottom of the invoice, which simply authorized them to perform the chip repair. I did not expect that authorizing a $40 service could lead to a $856 charge for a complete windshield replacement caused during their repair.
  3. I tried to be reasonable.
  Even though their technician damaged the glass, I still tried to compromise. I suggested we split the cost, because I understand that sometimes accidents happen. But instead of working with me, the owner refused, became confrontational, and blamed me for everything. He even quoted me a replacement cost higher than several other local shops. Other repair businesses charge around $600, yet he quoted $856, then claimed to offer a discount but I still would have paid more than whats fair, considering the circumstances.
  4. This is about responsibility, not a discount.
  This situation could have been resolved respectfully and professionally if the owner had taken accountability. Instead, he chose to escalate the conflict, refused to make things right, and now tries to shift the blame onto me, the customer. That is not fair business practice.
  
  In Conclusion:
  This is not just about a cracked windshield. Its about how a business treats its customers when things go wrong. I did not come in with a broken windshield I came in with a small chip. Their employee caused more damage, and I was left with a financial burden and emotional distress, just for speaking up about it.
  I respectfully request the BBB to consider these facts and hold Clear Quality Auto Glass accountable for how they handled this matter.
  Thank you for your attention and support.
  Sincerely,
  *** ****
  Phone: **************
  Email: ******************************
  
  Let me know if you'd like to attach photos or documents as supporting evidence I can help you prepare a list of attachments or a short cover note for email submission.