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Business Profile

Web Design

TechnoDream, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Techno Dream to assist with the re-design of my Wix website.They helped complete the first portion of the work that I paid for but then the second portion that I paid for that was $250. They did not complete theperson that I was working with apparently left the company and they did not provide any explanation and then further attempts to correct the issue left me with no responses. I ended up completing the work on my own, and when I asked for a refund, I didnt receive any responses except for that they wanted to be given a second chance to attempt to finish the work. Im reporting this to the Better Business Bureau as this is not a way to contact business and will be contacting Wix support as well to let them know that this company that they recommended should be removed from their site.

    Business Response

    Date: 06/18/2025

    Our team completed the initial scope of work, which the client paid for in December 2024, and subsequently began the second phase as requestedthis was paid for in March 2025 after the client expressed satisfaction with the progress made. Throughout the engagement, we maintained consistent communication and provided ongoing support, including assistance with requests that extended beyond the originally agreed-upon scope.

    After the additional work had been implemented and with no sessions scheduled over the weekend, the client informed usentirely of her own accordthat she had chosen to complete the remaining tasks independently, published the site, and no longer required further assistance. This decision was made without any indication of dissatisfaction with our work or process. Based on this, we marked the project as completed.

    As time, resources, and professional effort were dedicated throughout the projectand as support was provided consistentlywe are unable to issue a refund.

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Techno dream LLC Scammed my business. No services were provided All deadlines were missed The work provided was extremely poor and incorrect. They cost me significant money and resources through errors and lies. Technodream then provided FRAUDULENT signatures to chase

    Business Response

    Date: 06/19/2024

    Hi There, 

    *********************************** contracted us for site updates at a cost of $350. He later filed a dispute, alleging we missed the deadline and caused issues with his site. However, we provided the bank with proof that we completed the work on time and as requested. Our evidence was sufficient, and we won the case. Regarding the signature, the invoice was sent to him, and he was responsible for inputting his details and attaching his signature. We have no ability to alter this information. 

    Thank you.

    Customer Answer

    Date: 06/20/2024

     
    Complaint: 21871623

    I am rejecting this response because:
    Technocrat did not complete services, lied about the process and missed all deadlines. 
    I was unhappy with their work and immediately requested a refund. 
    the signed document is a forgery. 

    Sincerely,

    *******************************

    Business Response

    Date: 06/20/2024

    Hi,

    The company has already stated the facts with regard to the services availed by the client.
    The claim to forgery is impossible since the client has paid via invoice which was sent to the client's email.

    Thanks,

    -

TechnoDream, LLC is NOT a BBB Accredited Business.

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