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Business Profile

Web Design

Design Web Logic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed from this company. Here is some of the communication.This text came from **** ******** phone number ************ on June 4, 2024. Hi there, this is **** ******** from the legal department. Please provide me with your login credentials for ********* for the following username:******************************* I sent it not knowing they would ask for my password next. I immediately contacted ***** to try to change my login because I provided them a password and changed it before they could use it. I will admit it to have my logo secured to my company name did sound good. Next I got this text when I reversed my actions from ****** ******* on June 4, 2024 phone number 929-610-6292this process started in March 2024 Hello *****, ****: I just came to know that we're about to complete the last and final step of legal case fillings, Please cooperate so we can just wrap this *****: I have contacted my lawyer you will hear from him.****: Well what do you mean? We're just getting it done maximum it's going to take 15 more minutes and you're good to go. Please provide the correct password and within next 15 minutes you'll be getting the serial number and even you can get that verified online as *******: Enough is enough you are trying to compromise my account and you owe me at least $1400 back. You're not lawyers so you have no right to act as if you can file in my behalf. Please do not contact me again unless you are refunding my money. The ************************ and Better Business Bureau along with the *** will be will have access to everyone of our transactions ****: Dear *****, your application is almost completed so please cooperate all I need is just 15 minutes, Give me the credentials and we can make it done for ******: Once again I only want a refund and no further action from you. $1750 will be the total.

  • Initial Complaint

    Date:03/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PAID FOR A **** DESIGN, AND A WEBSITE, THEY ASKED IF I WANTED I WANTED TO COPYRIGHT THE WEBSITE, i SAID NO, THEY WANTED AN EXTRA $800 FOR THAT. i PAID $50 FOR **** DESIGN, THEY GOT THAT MONEY AND ALSO $239 FOR THE WEBSITE AND SETUP. i DIDN'T GET EITHER OF THOSE BUT THEY CHARGED MY CREDIT CARD FOR ALL 3 CHARGES. THE ONLY CHARGE i OK'D WAS FOR THE **** DESIGN WHICH THEY DID THAT, I PICKED A DESIGN BUT THEY NEVER SENT ME THE **** DESIGN IN DIFFERENT EXTENSIONS LIKE PDF, EVS, ETC. NOW I CALL THE ONLY NUMBERS IHAVE AND EITHER *************** TO *************************** VOICE MAIL WHICH I WAS TOLD HE DOESN'T WORK THERE ANY LONGER, OR A BUSY SIGNAL. ON THEIR WEBSITE LIVE CHAT DOES NOT WORK AT ALL., *************************************** TRY TO GET A HOLD OF THEM AND SEE WHAT YOU GET. I THINK IT IS A SCAM, PLEASE CHECK IT OUT AND LET ME KNOW. THE ADDRESS ON THEIR WEBSITE IF YOU LOOK IT UP IT DOESN'T SHOW THEM AS TENNANTS IN THAT BUILDING.

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm sure this will do no good as nothing happened in favor of my last complaint."Design Web Logic" charged me $2990 (approx) for website service. I don't even remember ACCEPTING such a charge! I may have been looking for free trials. But I decided against paying. NOW, they have my money, lied about calling me back, and the email to them can't be delivered. I am so Humiliated!! NEVER again. I will do the site myself rather than trust some scumbag. No site and non refund. The date was Feb 10, 2022, $2995.00. It's shown on my bank statement as well. But I am reluctant to share that with anyone. God hates me.

Design Web Logic is NOT a BBB Accredited Business.

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