ComplaintsforFreeLogoServices.com
Wearable Promotional Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 3 domains with email and website for all three. I requested all three be transferred to the original organizations which are ****** Workspace and Weebly. I was told these actions were done. Agents have lied, drop the chat, and be rude. All awhile knowing they have prohibited my transfer. My accounts are paid and I am the owner of these domains. By law this is illegal to tapper with my ownership. I want my emails and websites.Initial Complaint
03/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed on 09/13/22, a total of 2500$. Follow up on 09/27/22 and 12/15/22 with their chat customer service. They replied that they were working on my orders, and due to the current whatever, that person replied to me asking me to follow up again if I did not receive my order. I told them okay. Another month past I followed up again. They replied that your orders couldn't be reordered or disputed because of the past 90 days. Please always email and don't use chat/inbox chat. You have no track to hold the scammer or bs company accountable for your loss!!!!Initial Complaint
01/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 6 customized shirts from this company on 12-2-22 for $50 each. Of course the money was paid at the time of purchase. I was supposed to receive my shirts within ***** days. When I called in mid December to check, they assured me if my order hadnt arrived by Dec 22 they would process a refund. I sent a chat (no phone option for communication) on Dec 23 to let them know I hadnt received the shirts and requesting a refund. That led to them telling me they would have to email me prior to doing this. The email asked all of the questions I already answered so I responded asking for a refund again. That supposedly went to a supervisor and I was told would take 24 hours. The next day they responded back via email there was a vendor delay and to give them another week. I said no and again asked for a refund to which they repliedthank you for your patience you should receive your shirts next week. Ive again been in communication multiple times this week and another week has came and went without the shirts. I want my money back so I can order the shirts elsewhere. Its been almost a month. I need to get the shirts for my employees and am very frustrated!Initial Complaint
08/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a really cool logo and designed it with my custom registered domain through godaddy.com. The design was exactly how i wanted it. So I purchased it. I am very happy with the logo but then I decided I needed business cards. So I designed the cards with ease and when I was happy I ordered them. They were delivered in less than 8 days. However The business cards were printed wrong on one side. Both sides were duplicated when the information on the design I created was different. I immediately sent in a complaint and they responded with me needing to send in pictures of the cards. So I did. They said they did a re-order and that was on Aug 8th. They said to allow 2-3 days for processing and ***** days for delivery. It is now Aug 28th. No phone support, only email and live chat. So after several emails with little information I did a live chat. **************** swears the re-order was placed and I should be getting my new printed cards with in a few days, yet there is no tracking number or indication on my account a re-order was ever completed as they say it shows on their end.Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order with this company over 2 months ago and another one over a month ago and have not received my products and no explanation as to when I will receive them, and if they are even being processed. The second order I was also overbilled by 20% with no credit received. They can only be reached via email. I have sent numerous responses to my issue and they keep telling me they have to get with their supervisors. There has been no effort on there part so far to resolve the situation.Business response
05/18/2022
Consumer Response /* (2000, 9, 2022/05/17) */ We did end up receiving a refund so thank you for your help. DeanInitial Complaint
02/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Free Logo Services allowed a fraudulent charge on my credit card. I have informed them of the fraud and they refuse to remove our payment information from the system. We have reported four months of fraud to our credit card company, but they continue to auto-renew our payment information and charge our card. When I contacted them, they cc'd my complaint to the criminal who owned the account which was using our card, so that person has more information about me to exploit. The only recourse we were given was to recover the account with someone else's email. They are smart enough to know that that is not possible, but they refused to do anything forcing me to cancel my credit card. Knowingly participating in fraud just to make some money is criminal. I do not own the email ************************ and do not have any affiliation with his website http://******************* SendiBusiness response
03/31/2022
Consumer Response /* (2000, 14, 2022/03/14) */ This has been resolved.Initial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased business cards and a yard sign. I paid in full via credit card. I received business cards that were a different color and thickness than what I paid for. Upon contacting the company, each chat representative notified me that the only access to customer service is via chat and email. They requested pictures of the items that were inaccurate. I immediately sent them. The only reply received was an automated reply. No one ever followed up with me or attempted to correct the error. They sent me all pink cards instead of the purple cards that I ordered. The card is also much thinner than the original. I am very disappointed.Business response
09/02/2021
Business Response /* (1000, 5, 2021/09/01) */ Hello Shirley, Thank you for providing this information and our apologies for any inconveniences! Upon locating your account and the order being referenced, it's noted that there were two different sets of business cards orders within the same order. One of the sets has a design with a pink background on both sides and the other set has a design with a pink background on the back and a purple background on the front. As it appears the order was printed as expected based on the design created and submitted for printing, if there are any other questions or concerns to be addressed please let us know! Kind Regards, Cody S. Customer Care Specialist FreeLogoServices.com Live Support Chat Available: Monday - Friday 8:00 am - 8:00 pm EST Saturday - Sunday 8:00 am - 5:00 pm EST Consumer Response /* (2000, 7, 2021/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. I was contacted by free logo. They resolved the issue.Initial Complaint
07/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I purchased a Log from http://www.freelogoservices.com in July of 2019. I was told there was a Free web domain or website. I declined for that option on the chat, the rep said it came with every purchase and it was for one year and then would be done. The other day I noticed I was charged $14.95 from FreeLogoServices.com on 7-5-21. I then discovered they also took $14.95 from my account on July 5, 2020. I contacted them and they said they would not refund my money. I did not authorize them to charge my account at any time. I specifically told the rep in July of 2019, that I did NOT want to be charged for any Domain or Website. She assured me I would not it was a Free Trial for one year. I realize I did not see the payment, because honestly I never thought I would be charged for anything from them. I am requesting they refund my $14.95 that they took from me and were not authorized.Business response
08/25/2021
Consumer Response /* (3000, 12, 2021/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) You were never given permission to take any funds from my accounts. YOu did it in 2020 and 2021. ONe was refunded. Please refund my $14.95 from the money you withdrew without my permission or consent from 2020.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.