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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 225 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** was charged without me signing up for a subscription

    Business Response

    Date: 10/06/2022

    Hello ********,

    Thank you for reaching out and brining to this to our attention.

    An Account Manager will be reaching out to you in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried several times to get refunded for having too many charges applied to my account.I started a ~$35/quarter membership in June 2022. Instead of being charged once, I was charged ten times for $34.99 each. I called the support number and was told that the nine other charges ($314.91) would be put back into my account in up to 20 business days depending on my bank. Several days later on July 10th I received nine confirmation emails that the refunds were being issued (invoices ****** thru ******). I waited longer than the 20 business days and received nothing. My bank told me they had not received anything either.I called back and was told they would send a check instead and that somehow that process was going to be a month as well but I said "okay" and gave them my updated address as it's different from the billing address originally used. I've now waited over a month AGAIN and have not received a check. I was also told I'd receive another confirmation email that this check process was moving along - I've received nothing. Over the last two weeks I've spent over four hours on hold trying to reach somebody to ask for an update. I've tried the option to "keep my place in line and receive a call back" twice and have not even been called.

    Business Response

    Date: 10/03/2022

    Hello **************,

    We appreciate you bringing this to our attention. We apologize for the inconvenience. We will look into this and will find out as to why you have not received it. A follow up request will be submitted to make sure it will be taken care of. Kindly allow more time as we will do further investigation and we assure you to have this issue get situated as quickly as possible. Thank you and keep safe!

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $34.99, it was a charge I didnt authorize or approve of. All I have signed up for is a free subscription. It also wont allow me to cancel the subscription or delete my card info. I need a refund and my subscription cancelled.

    Business Response

    Date: 10/12/2022

    Hello *******,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible.

    We will do further investigation, rest assured this will be taken care of. An email will be sent to you to verify some information.

    Thank you for your patience and keep safe!

     

Pigeonly Corrections is NOT a BBB Accredited Business.

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