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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 211 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had used pigeonly back in October or so of last year and only did the $20 a month package/ membership. They charged me about $200 in a week so I came in here after speaking with a couple different managers. I have gone several months without using their services but kept getting emails regarding a lifetime free membership for the inconvenience. I started using the app again (because the letters do get there way faster and I needed to get a message to my loved one quick). Since doing that Ive now been charged 6 different times AGAIN! Ive called the customer service number several times so far and it says they are down for maintenance. This is absolute bs its not ok to mess with peoples finances. I would like a full refund of everything you guys took and my card being taken off every part of their website and billing or anything attached to that company at all. Its looks as though they are taking ***** out every 8hrs, I have already emailed them and left them two voicemails and still havent heard anything from them.

    Business Response

    Date: 12/07/2022

    Hello *********,

    We appreciate you bringing this to our attention. We will be more than glad to assist you. Please allow us to do further investigation. A report will be submitted

    regarding this issue and rest assured it will be fixed as soon as possible. An email will be sent to you to verify some information so we can check it on our end and if you had been incorrectly charged, rest assured it will be refunded. Thank you for your patience.

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18520323

    I am rejecting this response because: Nobody has contacted me and since my original complaint I have been charged an additional $60.00. You guys are charging my card daily if not multiple times a day. I am barely making a living and you guys are taking what little I have in my account and causing my account to be placed on a hold dude to this. I cant get through to anyone within your company because it says your number is down for maintenance. This is wrong and not ok I need this to stop please and my money to be given back to me immediately and for my card to never be charged again by your company!


    Sincerely,

    ***************************

    Business Response

    Date: 12/07/2022

    Hello *********,

    We appreciate you bringing this to our attention. We apologize for the inconvenience. One of our representative will call you to verify some information

    so we can check and process your request. Thank you and keep safe!

    Customer Answer

    Date: 12/14/2022

     
    Complaint: 18520323

    I am rejecting this response because:

    I still have not received a phone nor have I received the money back in my account that you guy took without my consent! I need my money back immediately, I work hard for what I have for my children and you guys are taking from my children by taking my money. Please give me my money back!!!!

     


    Sincerely,

    ***************************

    Business Response

    Date: 12/20/2022

    Hello *********,

    Good day to you. We've been trying to call you to verify some information but we got a non working number. Please know that you're account

    is in our priority list and we will make sure that it has been taken cared of. Kindly allow 3-5 business days for you to receive it.

    Thank you and keep safe!

    Customer Answer

    Date: 12/20/2022

     
    Complaint: 18520323

    I am rejecting this response because:

    My account was updated with my new information when I decided to use my lifetime free membership so I have not received any phone calls. My phone number is ************. So my account is going to be refund all of the money that was taken from me in 3-5 days? I still have not received anything from you guys.


    Sincerely,

    ***************************

    Business Response

    Date: 01/05/2023

    Hello *********,

    Good day to you. We tried to call you to confirm some information but it was routed to VM. We would like to rectify this issue and will make sure

    this will get resolved as quickly as possible. You can give us a call at *********** and look for **** to discuss details.

    Thank you and keep safe!

     

     

    Customer Answer

    Date: 01/09/2023

     
    Complaint: 18520323

    I am rejecting this response because:

    I have tried to call you guys back several times and every time that I call it says I have called outside of your normal business hours but when I do try to call on the times that it says your business hours are I still get that message saying youre closed. you guys are still actively taking money out of my account and at this point I am on the verge of filing a fraud claim against your company because you guys have yet to refund me any of my money and are still pulling money from my account and are not making any contact with me, I work every day until 330 Pacific standard time. If you call me at 3:40 Pacific standard time, I will answer it but again I am unsuccessful in trying to reach anyone at pigeonly and this has gotten out of hand you guys have taken a significant amount of money for me and I just want my money back you guys to stop taking money from my account and for this to be completely over and done with. 


    Sincerely,

    ***************************

    Business Response

    Date: 01/12/2023

    Hello *********,

    We appreciate you bringing this to our attention. We've been trying to call you however it was outed to your VM and we left you a message as well.

    Your request has been processed and we will make sure to resolve this issue as quickly as possible. Thank you so much and keep safe!

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 3 month subscription back in July. After a month, I began the process of trying to cancel this subscription with no responses or replies from any support team. Their phone numbers are down, and they will not respond to emails. Fast forward to November 3rd, I was charged $34.99. November 15th I was charged $1.00. December 2nd, I was charged $34.99 TWICE. I have documentation from my profile showing that I should have ONLY been charged $34.99 on July 25th. All of those other charges are FRADULENT!

    Business Response

    Date: 12/08/2022

    Hi *****,

    Thank you for your message we take these claims of unauthorized charges very seriously and make every effort to rectify the situation.

    An Account Manager has reported your concern and will be keeping a close eye on your case until this gets resolved. We apologize for any inconvenience this has caused.

    Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 12/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have since received refunds for the amounts requested. Thank you.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subscribed to the Totally Free as required to send any mail to an inmate in the *************. To subscribe you MUST enter a credit card number, even for the free. I have sent anything to an inmate using this service.Two charges were made to my credit card for $34.99.Phone calls are routed to another number which claims to be under maintenance.Emails are uneventful, and highly frustrating.Disputed to my credit card company and waiting, as I have all the required documentation to prove the company STEALS.

    Business Response

    Date: 12/08/2022

    Hello ******,

    Thank you for bringing this to our attention. We are sorry to hear about the issue you have experienced and we will do everything to rectify the situation.

    An Account Manager will be reaching out to you and be keeping a close eye on your case until the issue gets resolved. Our apologies go out to you for any inconvenience this

    has caused. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this subscription and ever since February they have been taking $34.99 out of my account not once but twice a month and I can't get in touch with him and I want my money back

    Business Response

    Date: 12/02/2022

    Hello *******,

    We appreciate you bringing this to our attention. I can see you no longer have an active subscription with us. 

    The account was canceled already as per your request. Regarding the ***** that has been taken out, allow us to do

    further investigation, Rest assured, if you were incorrectly charged, it will be refunded.

    Thank you and keep safe!

     

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up on 9/9/22 to send photos and cards to my sister. It says photos delivered 9/20. They tried to charge me on 9/13, but payment didn't go thru for some reason, wad to have free trial. Then charged beginning of October then beginning of November. Canceled subscription on 11/11/22, then charged $1 on 11/16/22. Emailed them to find out why, they did respond but not about why charging. Yesterday they charged another $34.99 and tried again today when bank declined it as suspicious. Bank says it came back as a charge for a dating and ****** service! Had to freeze my debit card now. **** says it is a scam. $71 in total they took for a few photos that I am not sure actually reached my sister as I have not heard from her.

    Business Response

    Date: 12/06/2022

    Hello *****,

    Thank you for bringing your concern to our attention. Kindly allow us to do further investigation. if these are incorrect charges, rest assured it will be refunded. We apologize for the delay of the shipment, that is because we are receiving a volume of orders that causes the delay. However, the issue was fixed already. We are caught up and rest assured mail will be delivered in a timely manner. We will keep an eye to your account, and this will be taken care of ASAP. Thank you and keep safe!

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18487194

    I am rejecting this response because:

    Their response does not sound legit. It sounds like they are talking about two things and the grammar is broken and doesn't make sense. I want a refund. They charged my debit card for dating and ****** services, total fraud and very embarrassing. I have since had to cancel my debit card so they will have to figure out a different way to refund me as I will not be giving them my information ever again.


    Sincerely,

    ****************

    Business Response

    Date: 12/14/2022

    Hello,

    We appreciate you bringing this to our attention. We would like to rectify the issue.

    We will call you so we can discuss the details and resolve the issue as soon as possible.

    Thank you and keep safe!

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up on a free website a week ago and was charged $34.99 last night 11/28/2022. Ive called several times today and cant get anyone on the phone and have left messages with no return call. I need a refund!

    Business Response

    Date: 12/02/2022

    Hello Angel,

    Thank you for bringing this to our attention. We take these matters very seriously and want to have this issue corrected for you.

    An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i made an account a while ago and i chose the free option and now randomly i get charges for ***** on my card and it has been multiple not only one and even when i cancelled the card on there i look today and there was it taken out when i thought i had taken my card out?? and theres no one to talk to that will understand or stop the payment

    Business Response

    Date: 12/02/2022

    Good morning *****,

    Thank you for brining this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. 
    We tried reaching out to you by phone but were unsuccessful, so an email has been sent out to you.
    Please feel free to reply back to the email the Account Manager has sent you so we can further assist you.
    Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 28th 2022 I was billed $34.99 from PGN Web. I never authorized them to bill me $34.99. I opened the account back in May 2022 but it did not work as advertise so it was a waste of money. I can't get anyone on the phone or respond to an email. I cannot remove my credit card from their website. Please help.

    Business Response

    Date: 12/02/2022

    Hello *****,

    Thank you for bringing this to our attention. We take claims of unauthorized charges seriously and make every effort to rectify the situation. 
    I can confirm the issue has been reported, and one of our Account Managers will continue to monitor
    your account until the issue has been resolved. Thank you for your time and patience while we 
    handle this matter.

    Customer Answer

    Date: 12/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your subscription has been canceled.We're sorry to see you go, but we thank you for giving us a try.Your subscription to 3 Month Autopay (Special Offer) will remain active until Nov 14, 2022. If you didn't mean to cancel or wish to continue your subscription, you can reactivate your subscription at any But they still charge me $34.99.

    Business Response

    Date: 11/30/2022

    Hello ******,

    Thank you for reaching out and bringing this to our attention. We take this matter very seriously and make every effort to rectify the situation.

    I can confirm an Account Manager has reported the issue and will continue to monitor your account until you this issue has been resolved for you.

    We apologize for any inconveniece this has caused, thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free service & was charged ***** a couple weeks later!

    Business Response

    Date: 12/02/2022

    Hi ******,

    Thank you for bringing this concern to our attention.We want to have this corrected for you as soon as possible. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

Pigeonly Corrections is NOT a BBB Accredited Business.

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