Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 211 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to be charged $34.99 and have repeatedly requested and have cancelled my subscription while also disputing the charge.

    Business Response

    Date: 01/17/2023

    Hello *******,

    We appreciate you bringing this to our attention. We've been trying to call you but no answer. We would like to rectify the issue as quickly as possible. We will do further investigation and rest assured this will be taken care of. You may reach us at ************* from 7am to 4pm Monday-Friday. Thank you and keep safe!

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $34.99 by this company and have never used their services.

    Business Response

    Date: 01/13/2023

    Hello *******,

    Thank you for bringing your concern to our attention. We would like to rectify the issue as quickly as possible. We will look into this and 

    rest assured this will be taken care of. 

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigeonly had charged my card $34.99 for a canceled subscription from August 2nd 2022 and each month keep trying to charge my card repeatedly,

    Business Response

    Date: 01/17/2023

    Hi *******,

    Thank you for bringing this concern to our attention. We take these claims seriously and we'll make sure to handle this with urgency.
    One of our Account Managers will be reaching out to you in order to get your ordeal solved once and for all. Thank you for your time
    and patience while we handle this matter.

    Customer Answer

    Date: 01/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/12/2023 ***** Theyve been trying to charge my card since September 5th. I have no clue what pgn web is. If its pigeonly. I never paid for the subscription I never knew it was a subscription or anything. I dont know if they are hacking my information. I only paid that sight of the photos that costs and that was it. And even then I never cost that much. What is going on. And can I receive my refund please. PGNWEB thats whats on cashapp.

    Business Response

    Date: 01/13/2023

    Hello ******,

    Thank you for bringing your concern to our attention. We will review your account, as what you had mentioned, it was canceled and you're

    not suppose to be getting any charges.

    We will make sure that this will be taken care of. We would like to rectify the issue as quickly as possible.

    Thank you and keep safe!

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PGN WEB has attempted to withdraw $34.99 out of my bank account without permission. I never signed up for a subscription with this business. I want it to stop!

    Business Response

    Date: 01/17/2023

    Hello *******,

    Thank you for you message and for bringing this to our attention.We take these claims seriously and we will correct this for you. One of our Account Managers will be reaching out to provide
    you more in depth details about this concern.Thank you again for your time and patience.

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im being charged $34.99 . And for what reason I canceled my subscription the next day after using the website I would for this company to stop charging me for something I dont use !!

    Business Response

    Date: 01/13/2023

    Hi *****,

    Thank you for your message and for bringing this to our attention.
    As mentioned during our conversation, I have reported the charge and
    a refund will be issued back to you. I can confirm you card has been removed
    and your subscription has been completely cancelled. Please feel free 
    to contact us at ************** if you have any further questions.
    Thank you for your time and patience.

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep being charged every two weeks and I dont use this for the past year, I would like to be taken off the sub list and refounded

    Business Response

    Date: 01/26/2023

    Hello *******,

    We appreciate you bringing this to our attention. Please know that you still have an active account with us and you are

    automatically billed 19.99/month. However, please allow us to do further investigation. We would like to rectify the issue as

    quickly as possible. Rest assure this will be taken care of. Thank you and keep safe!

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has continually tried to charge my card for the amount of $34.99 over the past 7 days. I did not sign up for their service and do not understand why they have tried to charge my card for this amount 3 times over the course of 7 days. I would like this to stop, or I will have to get another card, which will not arrive for 7 days.

    Business Response

    Date: 01/26/2023

    Hello *********,

    We appreciate you bringing this to our attention. We would like to correct the issue as quickly as possible.

    We will look into this, and will do further investigation. Please know that this will be taken care of ASAP.

    Thank you and keep safe!

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized withdrawals from PGN-Wehhost 813 have occurred. First occurred 12/31/2022 $19.99. Unauthorized withdrawals for $34.99 occurred 01/02/2023,01/05/2023,01/09/2023. I request this activity to stop and a full refund NOT in direct deposit form. i have no trust what so ever in whatever this company is !

    Business Response

    Date: 01/13/2023

    Hello ******,

    Thank you for reaching out. We've been trying to call you but no answer, so we left you a message instead. Please know that we would like

    to rectify the issue as quickly as possible, however we could not pull up the account using the information provided here. You can always reach us

    on ************* from 7am-4pm pacific standard time. Thank you and keep safe!

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a subscription with this company for the past 6 months as this is the only option available for me to send letters and pictures to friends in ****** County Correctional Facility in ****. The subscription is ***** per month. In the month of December Pigeonly inappropriately charged me six times. In the month of November they inappropriately charged me two times. So in the span of two months they have stolen $279.92 from me. I attempted to reach out to the company help desk in mid-December and was assured they would refund me and cancel my subscription but have yet to receive any form of refund and they even continued charging me. I had to cancel my bank account so they couldn't charge me any longer. I have reached out to other families that have used this company and they have also been inappropriately charged. Pigeonly is a scam that should be closed immediately and I want my money back

    Business Response

    Date: 01/12/2023

    Hi ********,

    Thank you for reaching out and letting us know about the issue with your subscription.

    After reading your message and your description of the problem I immediately went to review your account, especially the information is about the charges. I am sorry to hear that you have a random charges however rest assured, this will be taken care of. As our team will conduct a thorough investigation, as we are taking this problem very seriously.

    I do apologize for the inconvenience this has caused you.

    Please rest easy knowing that this will be resolved by our team in the coming days.

    Thank you for your patience and understanding.

    Customer Answer

    Date: 01/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Pigeonly Corrections is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.