Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending me 5 bottles. I cant take that many. They really arent working. I just want the auto ship to stop. I didnt sign up for that. I emailed them to stop to no avail. I will stop my c/c on this but shouldnt have to.

  Business Response

  Date: 05/30/2024

  Hello ************;,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the (order #A013D66C6291 ) gummies in December 2023, charging my card for ******. I ate 4 of them and the taste made me sick so I immediately stopped taking them. I reached out to customer service and was told to return the empty bottles and I would get a refund. I shipped them back on 12/21/23, (which cost me $50) to PO BOX ***** LAS VEGAS ** ***** Tracking No.: ********************** and 1/11/24 I received confirmation that the bottles were received. I was told that they couldn't refund my original payment method which was a credit card and an echeck would be sent to my email address. I've sent multiple emails and called and spoke to a representative on different occasions. The last update I received 3/5/24 was the same blanket response I've received since December. "We apologize for the delay, we went ahead and sent a follow-up to the billing department regarding this matter and we are still waiting for their response. We appreciate your patience!" I'm simply asking for my full refund since I returned the products. I'm frustrated why this is taking as long as it is.

  Business Response

  Date: 04/23/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  
  

  Customer Answer

  Date: 05/15/2024

  Hello-

   

  I would still like for this matter to be resolved and a refund to be issued to my card. I do not have the product since I returned it, which was confirmed and I would like my money back. I consider this to still be an open, unresolved issue.

   

  Thank you

  ***************************

   

   

  Business Response

  Date: 05/30/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered speedy keto+ACV they didnt work they sent more which i never ordered, I never opened them (5 bottles) I returned them. I lost the tracking number. This was done on January 14, 2024. Ive called at least 15 times asking for my refund. They keep giving me the run around saying that a manager will call back they never have. They give me all different kinds of numbers like reference numbers and a number they said the bank needs etc. I finally received a partial refund on January 29 but cannot get the rest of my money. My order #E1C319EBEB I ordered this product off the internet. I have an RMA number #****FE69AF76 but they said they have to wait to hear from the warehouse if my product was returned. There is no way that product is taking that long to get to the warehouse. Please help. Thank you

  Business Response

  Date: 03/23/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $99.39 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within 5-10 business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize charge and received 5 packages of gummies and charged ****** This has occurred 3 times. I have called and was told canceled each time. Have set up dispute with my bank ************ looking for information

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was may 25, 2023. I was looking at the site speedyketoacv.com. I did not realize I had ordered anything until it popped up on my screen thank you for your purchase. I emailed them immediately that it was an accident. No response. I emailed a couple more times. No response. I checked my bank and ****** had already been taken out. I picked up my husband, told him what had taken place and he called then. The gentleman was not helpful and would not even give us a return address until my husband had gotten very angry with him. He said once the product was returned a reimbursement would be about 2 to 3 weeks. During the next little while the had a sister dying of cancer so I had to go back and forth to *********. At this time I had put it out of my mind. Fully trusting they would get the package. Which they did. And hold up their end of the bargain, they did not. Once I was done in ********* and back home for good I was going through my files when I ran across the papers for the keto website. I looked to see if they had ever sent a reimbursement. There was none. I called and was told it was past the 90 days. So they could not give a refund. But they admitted they got the package on may 28 2023. So then why was it not given back. We held up our end. They did not do the same. So there was a slight disagreement. They agreed to give me 139 dollars. They kept 40 dollars as a restocking fee. Is what I was told. But this was back in may. Those pills had already been sold. Then I was told it was a reprocessing fee. I am just informing the BBB that this is occurring. In hopes that I can get back my other 40 dollars. And in hopes that nobody else has to go through this from this company.

  Business Response

  Date: 02/07/2024

  Hello Morningstar,

  We hope this letter finds you well. We appreciate your communication regarding your concerns about our return and refund policy, and we sincerely apologize for any inconvenience you may have experienced.
  
  We understand that you were not aware of our return and refund policy, and we regret any confusion this may have caused. Please allow us to provide clarification on the matter.
  
  Our policy stipulates that customers are allowed to return products within 30 days from the order date. However, we do implement a restocking fee as part of our standard procedure. This fee helps us cover the costs associated with the sanitation process for all returned products. It ensures that we maintain the highest standards of quality and safety for both our customers and our team.
  
  We acknowledge that the restocking fee may be an unexpected aspect of the refund process, and we apologize for any frustration this may have caused. Our commitment to maintaining a clean and safe environment for our products is paramount, and the restocking fee is essential for us to uphold these standards.

  As a one time courtesy, we went ahead and issued an additional refund of $40.49 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 5 Pack gummy package from this company's package came and it didnt look like bottles they had on line. called to cancel and it disconnects after you push the number 9 that the recording tells you to do. the product is fraudulent. I am asking to cancel further orders.

  Business Response

  Date: 01/17/2024

  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  We sell products in many countries around the world, the product names differ in certain countries for various reasons. It is possible you may have seen an ad where the product name and the look of the bottle were different, but we can assure you the ingredients are exactly the same for all our brands worldwide. We are happy to hear you have received your order, please give the products a try and reach out to us in the future, we would love to hear your feedback.

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  no charge, return $238.54 to credit card company.

  Customer Answer

  Date: 08/23/2023

  item name: Superslim AB6 for artery health05  Mailed from Artery Health Plus  P.O. box 81559  Las Vegas ** 89180  Order # *****BE235 Phone #************   

  I was trying to order one bottle of Artery Health but received 6 and the charged my credit card $238.54.  I tried to get the right information to return the items I received, but only could get a recording that said to leave a message and they will get back to me in 10 to 15 business days. So I waited for reply which never came. 

  Business Response

  Date: 09/20/2023

  Hello Jan,

  We regret the inconvenience this may have caused you. However, we are unable to proceed with any refund on your account due to the fact that you have already initiated a dispute with your bank. As you have already made a refund request with them, the disputed amount has been or will be provided to you by your bank. The most appropriate course of action would be to communicate directly with your bank to address this issue. Thank you.
  
  

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20406377
  
  I am rejecting this response because: I ask my bank to not pay the charge to my account which they did, but after Bank had no response from Supplemental Slim my bank paid them for the charge. I tried also to get a response from Supplemental Slim with no response at first, but after several tries I finally got in and talked to person about this problem. All they said was that the payment was processed already, so they had closed the account and would not talk to me anymore. So that is why I contacted the BBB.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/27/2023

  Hello Jan,

  Please accept our deepest apologies for any trouble or inconvenience we have caused you. It's critical for us to keep our customer satisfaction high and make reasonable decisions. As a result, our claim evaluation methods are stringent, and we consider all details when determining the best course of action. However, upon reviewing your account, you have filed a dispute on these charges with your bank. Since you went through the chargeback process, we cannot issue a refund as there is an ongoing investigation of the dispute you have filed. Either way, your bank may give a refund if the claim is validated. Thank you for understanding and your patience.
  
  

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20406377
  
  I am rejecting this response because: I do not believe that this issue as anything to do with the bank, the bank paid the charge because there was no response from the seller after I told bank not to pay the charge on my account since was incorrect.  I was trying to get a with the seller to resolve this issue, but they were very slow to respond so payment was made without a resolution to the order. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/13/2023

  Hello Jan,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 10/16/2023

  I tried to get sdak;j 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  I did try to do a chargeback with my bank, but they directed me to go back to you for the refund since they went and set payment to you. So that is what I did, so what can we do to settle this problem for some kind of refund?

   

  Thanks,

  ****************

   

   

   

   

   

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20406377
  
  I am rejecting this response because: 

  I did try to do a chargeback with my bank, but they directed me to go back to you for the refund since they went and set payment to you. So that is what I did, so what can we do to settle this problem for some kind of refund?

   

  Thanks,

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/02/2023

  Hello,

  We do apologize if you went through this process. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. Once the customer calls their bank to dispute a charge, they receive a temporary credit while the bank investigates. We are debited for the charge at the same time. At this point, we cannot give the customer a refund because the bank took back the money from us. If we show the customer made a legitimate charge, the customer loses the temporary credit, and we are paid. Even if we win the dispute, we have fees to pay that exceed $75 for every dispute.
  
  

  Customer Answer

  Date: 11/05/2023

   
  Complaint: 20406377
  
  I am rejecting this response because: the response from the business is not acceptable because they process the order incorrectly and the charge was originally for $69 because I only ordered 1 bottle. I so not know why this business can get away with this. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/08/2023

  Hello, 

  
  We deeply regret any miscommunication that contributed to this confusion and appreciate your patience. Unfortunately, we are unable to process your refund at this time. You have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend contacting your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20406377
  
  I am rejecting this response because: My financial institution is saying the same thing you are, that the seller should refund payment they sent because you knew the transaction was disputed. 
  Sincerely,
  
  *********************

  Business Response

  Date: 11/18/2023

  Hello Jan,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20406377
  
  I am very grateful for all your work to resolve this issue and hope to receive the refund Echeck in a timely manner. Then I will be able to say issue is resolved and can then respond that I accept the resolution.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/28/2023

  Hello,

  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department and found out that there was a system error. I processed your full refund of $238.54 and you will receive it via E-Check. Please check your email ( ********************* within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
  
  

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20406377
  
  I am rejecting this response because: When refund is received I will be able to close this case.  Thanks for all your time and effort to resolve this matter.  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20406377
  
  I am rejecting this response because: I am rejecting this response because: When refund is received I will be able to close this case.  Thanks for all your time and effort to resolve this matte. As of today no refund has been receied. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/17/2024

  Hello Jan,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  We already verified that refund through e-check was already submitted to your email address ( ******************** ) on 12/08/2023. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

   

  Thank you
  
  

   

  Customer Answer

  Date: 01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. They did not give their full name on the packaging. 2. They sent the gummies that I ordered for ****** I recieve a charge on my bank account the following month for another ******. I called them and the man I spoke to wanted to give me $50. I told him no, so he offered me $75. The last amount they offered was $90. I told him no to all 3 offers and told him I wanted the full reimbursement. He told me when I received them .to return them and let them know they were returned. They were returned unopened. The post office has it on their records. When I called them I talked to a lady that requested a number the man should have given me. I gave the only number he gave me which was 6F55B02DCE. I was told I could not be reimbursed because I did not have the proper number that was not given to me. The order number for this is B5724A3A78. The date on the packing slip is 4/1/2023. The shipping date is 4/6/2023. The date on my bank statement is 5/6/2023 and was taken out of my account on5/8/2023. They acknowledged they had received them back. Now I would like them to reimburse me for ****** that they took from my account.

  Business Response

  Date: 07/06/2023

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  

  We went ahead and issued a full refund of $198.78 via E-check today. Please allow up to **** business days for the e-check to reflect in your email address ****************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you