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Business Profile

Vitamins and Supplements

ProHealth Keto + ACV Gummies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Reviews

Customer Review Ratings

1.05

Average of 133 Customer Reviews

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Review Details

  • Debbie M

    Date: 09/22/2024

    I’ve concentrated on being serious with my way of eating and the gummies. I have lost weight since taking the gummies. I can’t absolutely say it’s totally because of the gummies because I am eating less and exercising (treadmill at least twice a week) however, I’m not hungry, eating foods that I like instead of celery and ‘skinny foods’. The gummies taste great.

  • JULIE S

    Date: 08/20/2024

    This Business is a complete SCAM!!!! DO NOT ORDER FROM THEM.

  • Nola W

    Date: 07/02/2024

    My name is Nola ******  I ordered these gummies hoping to drop a few pounds as advertised but have not lost a single pound been taking them every day for almost a month so these are a fake item I want a full refund and a return label for the 4 I have not used and no other charges to my account you are deceiving people and Kelley Clarkson has sued and won and had people put in jail for this fake stuff and using her picture I no longer want your product so refund my full amount now and send me a label to return the ones I have not opened thanks and I feel like you can’t trust anyone these days beacuse of companies like this if I do. Not get a refund within 7 days from today I will report this company to the better business bureau thanks for nothing but taking my money

  • Curtis and Valerie J

    Date: 04/24/2024

    We ordered two bottles plus the two free bottles they advertised and they charged us for six bottles. They then charged us for an item that we didn’t order. They never answer their phone as it is constantly busy. I am planning on filing a dispute as soon as the charges post on my account. I don’t even know how these people are in business. They haven’t even sent us a confirmation of our transaction.

    ProHealth Keto + ACV Gummies

    Date: 04/30/2024

    Hello,
    We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.

  • Michelle M

    Date: 04/24/2024

    I received these gummies late in 2023, I have been trying to stop the shipments, they put me on some sort to automatic shipment. They did not work and I can not find an address for them to get the problem resolved. Just received 5 more 2 days ago, I just want them to stop coming, it would be nice to at least get a credit on these last 5 they just sent. They come from Las Vegas, and that is all I can find out. I need help to get this resolved.

    ProHealth Keto + ACV Gummies

    Date: 04/30/2024

    Hello,
    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Diane N

    Date: 04/24/2024

    ProHealth Keto & ACV Gummies is a totally disreputable company. I returned their product for a refund and am have waited weeks to get it. I have called customer service 3 times and the last time spoke with Avon. She also said to watch for an email with an e-check. Even finding a customer service number was difficult as was the address to send it back.They only give you a PO Box no street address. I hope the Better Business Bureau can give them their lowest rating. The best thing would be to fine the company and drive them out of business.

    ProHealth Keto + ACV Gummies

    Date: 04/30/2024

    Hello,
    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
    Rest assured, the account is canceled and you won't receive any further charges.
    Thank you

  • Deby B

    Date: 03/26/2024

    ProHealth Keto & ACV Gummies is a totally disreputable company. I returned their product for a refund and am waiting more than two months to get it. I have called customer service numerous times, and was told to watch for an email with an e-check. I urge everyone to never do business with this company. I hope the Better Business Bureau can give them their lowest rating. The best thing would be to fine the company and drive them out of business.

    ProHealth Keto + ACV Gummies

    Date: 03/29/2024

    Hello Deby,
    We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
    At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
    We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
    We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
    Thank you for your patience and understanding in this matter.
    Sincerely,

  • Rosemary L

    Date: 03/22/2024

    I ordered their products. Some of the battles came opened in the package and package had been taped back closed.
    This started on 1/5/24 and I have been told multiple times that a refund e-check had been sent and it has not. I check mail and junk mail daily. My last phone conversation was on 2/10/24 and still no refund. Thank good it was only a 1-time order .. I was told my refund would be $258.77. That’s a lot of money for an opened product. I was afraid to take thinking whoever opened the package could have put something dangerous In The gummies. I even sent pictures …
    Please do not order from this company. Thank you.

    ProHealth Keto + ACV Gummies

    Date: 03/29/2024

    Hello Rosemary,
    We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
    At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
    We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
    We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
    Thank you for your patience and understanding in this matter.
    Sincerely,

  • Olinda B

    Date: 03/21/2024

    I'm filing a formal complaint with the better business bureau for the horrendous customer service I received from their customer service team. I'm not one to complaint but I need to as they continue to charge my credit card.
    I've reached out several months ago to cancel my gummy order as I wasn't happy with item. As of today, they continue to send them to my house and charge my card. I got another shipment today!
    This afternoon I called the costumer service department and requested a manager, the manager was rude and his resolution was to remove the automatic payments and give me 50 percent refund for the past order that they mailed to me without my approval.
    Regarding the order that was sent to my home today, the manager advised I would need to pay for the shipping to send it back and we'll give you a refund for the most recent item. I said send me a label and I'd be happy to but this is not my error it's yours. Also keep in mind it's the second time this happened! We all make mistakes I get it, however, he was not happy with me asking for full refund now and send me a shipping label. In total the call took 40 minutes and in the end the manager hung up on me! Yes no refund for the order I received today and he hung up on me. Poor!
    Once again, they took it upon themselves to charged to my card and sent the items to my home as an auto shipment that was NEVER approved.
    As a manager myself, I would not treat my costumers this way. I'm not happy and requesting full reimbursement for the items I did not order. Thank you!

    ProHealth Keto + ACV Gummies

    Date: 03/25/2024

    Hello Olinda,
    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
    We went ahead and issued a full refund of $119.49 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
    Rest assured, the account is canceled and you won't receive any further charges.
    Thank you

  • JJ E

    Date: 03/15/2024

    I purchased the product just like the review dated 3/12/2024 by "David S" and I am still trying to get my refund. I returned the product and requested the refund (Cancel/REF #**********) and was told by Customer Reps that they would be forwarding the request to their "Billing dept" and the refund would be processed as an E-Check via my email within 7-10days. Over 30 days later, 4 Customer Reps and 3 Supervisors later...I have not received a refund, callback, or any response from the Billing Dept. Every time I call, they provide the same automated response..."we will escalate the refund request to the billing dept and you will receive an e-check in your email or get a call from us in 24-48hrs". They tell you they have no escalation process and no other recourse to obtain a refund other than " we will escalate the refund request to the billing dept and you will receive an e-check via your email or we will call you in 24-48hrs". over and over like robots every time I call.
    JJ reference #**********

    ProHealth Keto + ACV Gummies

    Date: 03/19/2024

    Hello JJ,
    I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund.
    We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
    Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
    Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
    Thank you

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