Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 bottles of Speedy ********** ummies on Dec.14,23. by 1-13-24 I realized they didn't help, even though there was a 60day money back Guarantee, the company told me the 2 opened bottles would not be refunded so I took a credit from the company. In the meantime, they had shipped another order of 5 bottles on Jan.9th 2024. I didn't realize that it was auto ship, But don't understand why in 1 month they expected me to use 5 bottles of 30ct each. I never did loose any weight. I was told to return the additional 5 bottles so I never opened the package and just wrote the **** on the outside of the package and returned it. No refund was issued . When I called I was told 1 bottle was opened ( I never opened the package or any bottle). What it boils down to is they have promised me a refund for the other 4 bottles on 2-12-24. They said they couldn't put it back on my credit card because it wouldn't accept it. (Funny they had no problem charging me 2x on my credit card). I have contacted the business 5x and each time they told me I would get and electronic check, which I never got. Cost was ****** each bottle s/b ***** now they are telling me instead of getting ****** after cheating me out of 1 bottle . they are now saying I should get ****** but still after 5x I still haven't received anything.Can you help me get my refund? I am really fed up. Thank you

  Business Response

  Date: 04/03/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/09/2024

  I have reached out to company again and all I hear is they will reach out to their  billing dept.

  I haven't heard back from them although they said they would follow up but never do.  I have been told by many different customer service people since February ******* that I would receive a electronic check but as of April 9th, I have received nothing.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21508921
  
  I am rejecting this response because: they have not sent the electronic check as promised.  If they sent me a check I would accept their response.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/16/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they send me the money.  They have been promising me refund since Feb 12, 2024. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/18/2024

  Today is April 18, 2024 and I still have not received  the refund the company said they would send me .  I checked every day both spam and emails and I also called to no avail.

  Thank you,

  *************************

  Business Response

  Date: 04/22/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer Answer

  Date: 04/22/2024

  I'm sure what to say except I have contacted the company many time (about 7 times) and still no refund.  I don't know how long it should take unless they are trying to cheat their customers out of their refunds.

  I don't accept their apology unless they refund my money. 

  Thanks for your help,

  *************************

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21508921
  
  I am rejecting this response because: I have never received my refund and the company has been promising me the refund since 02-12-2024.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/24/2024

  Hello,
  
  We would like to apologize for the delay that has taken place to refund your money for  Speedy Keto+ACV products. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21508921
  
  I am rejecting this response because: they have been saying since 02-12-2024 that they will refund my money but never sent me the Eletronic check or credit my charge account.  I have been told  by seven(7) customer 
  service people that they will submit to billing ***** but no refund yet.

  
  Sincerely,
    by
  *************************

  Business Response

  Date: 04/29/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you

  Customer Answer

  Date: 05/17/2024

  the complaint has been resolved

   

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased the product (Keto Dietary supplements) early in January and had called them up after receiving the product (10 days after ordering on line). I indicated I would like to return the product for a full refund because I had come across another vendor with a lower price. The person on the phone indicated he would credit me $100 rather returning for full refund if that was acceptable. I had agreed. Unfortunately the card that was used could not have the credit put back on it (as I had to cancel due to fraudulent activity) so he had indicated they would be emailing me an e-check for the $100. It has been two months or many calls letting them know I had not received. Every time I am told that their billing department is the one that sends and they try to get in contact while I am on the phone but the same result in every instance that they are not answering but they will continue to follow up and get back to me. Since I have called numerous times I am feeling as though this money will never be seen. As a result, I am filing this compliant in hopes you may be able to help bring resolution to getting what was promised ($100) to me.

  Business Response

  Date: 03/21/2024

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 03/21/2024

  This is exactly the same story I have received for over two months for each instance.   The billing area has never been able to be reached in my number of calls of follow up with them.  I hear the exact story each time as though they are reading from a script.  Given we are more than two months from when I was told it would be emailed to  me I feel they will not be honoring what they told me.  This is why I involved the BBB.  Very frustrating that there has been no resolution from the company.  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21460439
  
  I am rejecting this response because: This is exactly the same story I have received for over two months for each instance.   The billing area has never been able to be reached in my number of calls of follow up with them.  I hear the exact story each time as though they are reading from a script.  Given we are more than two months from when I was told it would be emailed to  me I feel they will not be honoring what they told me.  This is why I involved the BBB.  Very frustrating that there has been no resolution from the company.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/22/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 03/22/2024

  Again, appreciate they are concerned and are looking into this but this is what I have told all times I have called in and not resolution so I am a little skeptical they are doing what they say.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21460439
  
  I am rejecting this response because: Again, appreciate they are concerned and are looking into this but this is what I have told all times I have called in and not resolution so I am a little skeptical they are doing what they say.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/02/2024

  I am just following up as I still have not received the reimbursement they had guaranteed me.  Which is a little frustrating as the story remains the same they are having issues with their billing department.  This is in mind a cop out and they are still not doing anything to get me my $100.  What can be done so I do and so others do not need to receive this fraudulent situation.

  Thankyou

  Business Response

  Date: 04/18/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We returned the product on 1/22 and they received the product. Called on 1/31 to Find out where refund was they said it couldnt be put back on credit card and it would Have to be refunded by check. As of 3/17 we have not received a refund and have called several Times and there response is give it another 3 to 5 days

  Business Response

  Date: 03/19/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21446358
  
  I am rejecting this response because: I have contacted them several times and they tell me the same things and it has been since 1/31/24 and they say that they will get back to me in 3-5 days and they do not respond or let me know what is going on.  Still have not received refund going on 2 months
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/21/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21446358
  
  I am rejecting this response because:this is what has been told since January 31 and nothing has ever been contacted to let us know what was going on. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/22/2024

  Hello ********,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21446358
  
  I am rejecting this response because:there is no way it takes 2 months for the refund to show up. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/22/2024

  They just sent the refund. 

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on ******** this Keto weight loss gummy as advertised. It did not work for me, I suspect it is a scam because of the following: On 12/29/23 I place an order (#***DEEA1E4). Product is shipped to me on 1/8/24 and I take it for 2 weeks. I was mad, but they got me and I simply wrote it off for bad judgement and the loss of $200. On 2/8/24, another shipment arrives. I contact the company by phone and email and state that I want my money back. They offer me up to $80 to keep the product and cancel, but I didn't recognize or I was lied to about signing up for a subscription. I argue with them, they give me an *** number and confirm that I will see my $159 returned from the 2nd shipment within 5-7 business days. I was instructed to return the product, send it to an address in ********* (their return PO) and write the *** number on the label. I did that and I sent the product number back and write the ***# **D0ECC640CB on the label, **** tracking number 9505 5157 8801 4041 6504 17. In a few days I the get confirmation from the **** that it arrived at their dock on 2/13/24. I wait 5-7 business days and then I reached out to see where my funds were. They claim they didn't find the package and offered me a "one time" offer of $80 again. That's when I thought it was fraudulent. I said no, I wanted my $159 back. It's now 3/6/24 and they have not put anything back on my CC.

  Business Response

  Date: 03/08/2024

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 03/09/2024

  I received the refund I expected yesterday!  They refunded my last shipment for $159 which was really what I was after.  I still question if this is a legitimate business and product, but with your help they are acting like a legitimate business and product.  Thank you!

  Customer Answer

  Date: 03/10/2024

  I need to correct my previous email.  Speedy Keto ACV has promised me a refund but the amount has NOT been refunded to my credit card.  They said they would refund $159 via an email to me. 

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought 2 bottles of Keto+ACV on 12/17/23 and returned 1 unopened bottle (which they received on 01/08/24) since I didn't experience any benefit.after using it. In their advertisement they claimed we can return unopened bottle and get fully reimbursed. As of to date I haven't received a refund. Even though I have spoken with 6 people from customer service on the phone and emailed them no refund was issued. They claim they are waiting a response from their billling department to issue an e-check. I'm wondering if you could be af any assistance. thank you.

  Business Response

  Date: 03/05/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an auto ship that I want to cancel. The phone number listed, ************ will not allow me to connect and immediately hangs up. I would like to get my money refunded, at least for the February 14, 2024 auto ship; but would be happy to just get auto shipment cancelled immediately!

  Business Response

  Date: 02/27/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original transaction was 1/9/24. I was told my card was "declined."3 days later (1/12/24) the charge for $339.95 was on my card, and I got a tracking number for my package. I received the product 5 days after on 1/17/24. The website says they have a 90 day refund policy. I emailed for directions on my return on 1/31/24. They emailed me back the same day and explained that I could only return UNOPENED product (although the website said ALL product) and that I would be charged the shipping to return the product, however to save me the hassle they would refund me $70 via echeck within 10 business days. I agreed to the echeck as I was done dealing with this company, and suddenly the return address was in *****, and the shipping cost would benot worth the refund on the product that they "may now accept back."After 10 business days they have stopped returning my emails, and their customer support number only is voicemail which they do not return. Customer Support ************** They are clearly a scam company sinc they changed their policies, and I would like my money back.

  Business Response

  Date: 03/11/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21334915
  
  I am rejecting this response because:
  I have been told by them before that this would be escalated then they stop responding. I want a full refund at this point from this business, in check form since they also compromised my card and I had to have a new one issued. They have created a complete issue and are a scam of a company. 

  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/12/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21334915
  
  I am rejecting this response because: the company has told me this twice before. I will not accept this response until I get a refill refund at this point. They could have told me there was a delay instead of not responding for months. I do not trust them and will not accept this response until I get a full refund, not an e-check for a partial. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/13/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21334915
  
  I am rejecting this response because: I have waited months for a refund at this point and have had to go through multiple ways to even get a response. I want a full refund not just the 70$ e check. 

  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/15/2024

  Hello,

  We understand your frustration and we apologize for the long wait. We verified that the refund through an electronic check amounting to $70 was already submitted to your email address *********************** on 03/13/2024. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 03/17/2024

   
  Complaint: 21334915
  
  I am rejecting this response because:I received the $70 e-check but since it is now over 3 months late have not cashed it because I would like a full refund due to having to go through multiple channels to even get that. I only got that because I had to file multiple requests through the BBB, your company lied and tried to scam us. As a company you disappeared when I tried to follow your refund process, and lied about the process. I tried to return within your guidelines and your company stopped responding for months. I will continue to reject this until I get my entire purchase refunded due to YOUR company lying. I 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/19/2024

  Hello *******,

  We apologize for the inconvenience as we are limited with the policies in place for the products. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 01/02/24, therefore unable to issue any more refunds on your account. We hope you understand the matter of the situation that occurred on these charges. Rest assured, the account is canceled, and you won't receive any further charges. 

  Thank you

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21334915
  
  I am rejecting this response because: I followed your original refund policy. YOUR company did not follow the policy and issue the refund at this point. YOUR COMPANY disappeared and did not comply. YOUR COMPANY stopped responding 'because of an issue that you only fixed because of the BBB being involved months later. I followed the rules. You did not. Therefore I deserve a full refund. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/20/2024

  Hello Desha,
  
  We are writing to extend our sincerest apologies for the delay in processing your refund. 
  
  In acknowledgment of the inconvenience caused, we have taken the liberty to issue a $70 discount for allowing you to retain the products. This is a gesture of our appreciation for your patience and understanding throughout this process.
  
  Once again, we apologize for any inconvenience this delay has caused, and we genuinely appreciate your continued support and understanding.
  
  Thank you

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  Your company is a scam. 

  
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Keto+ACV gummies on 12/23/23. Upon receipt they were not what was advertised. Returned the products without opening. Order No. D7D7CA7950. Initially, refunded $79.92.On 1/3/24 ordered Keto+ACV gummies. Again, upon receipt they were not what was advertised.Returned the product without opening. Order No. A91D78E689. Initially refunded $71.69.I have made numerous phone calls requesting a full refund, but to no avail. Every time you call they give an excuse and say to call back in 7-10 days. Yesterday, 2/12/24 they stated they tried to refund my credit card, but the payment wouldn't go through. I believe that is a lie. If they tried to refund me my money, it would have gone through. I was told they are going to issue an "e-check" which I will receive in my email -- again in 7-10 days. These people have been jerking me around for weeks. I have called repeatedly (minimum of 10 phone calls) and they repeatedly put you off.

  Business Response

  Date: 02/14/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21285285
  
  I am rejecting this response because:  I again called on 2/24/24 and spoke to "***."  I was told they sent an e-check on 2/5/24.  I did not receive one.  *** said the issue would be resolved within ***** hours.  It has not.  The people who work here give one excuse after another, constantly putting you off and nothing is every resolved.  I have been repeatedly told I will receive a refund of $111.69 (which isn't the full amount), but haven't received anything.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/13/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21285285
  
  I am rejecting this response because: the company keeps giving me the runaround.  When I called back I was told I would receive a response within ***** hours which of course I did not.  This has been going on for two months.  Every single time you call they apologize and say they will refund my account but they never do.  I believe this is a scam because it keeps going on and on.  I believe they are just waiting for me to give up so they can keep all of my money.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/18/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 03/23/2024

  I received an "e-check" in the amount of $111.69.  I deposited it to my account on 3/19/24.  The "check" has not cleared.  If/when it clears I will be satisfied (although not 100% because I wasn't refunded ALL of my money - I can only imagine how many people have been scammed/ripped off), but I cannot say that at this time.  If the check doesn't clear I will continue fighting.  Thank you for your assistance.

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21285285
  
  I am rejecting this response because:  the "e-check" I received and deposited into my account on 3/19/24 has not cleared.  If it clears, I will accept the response.  If not, I will continue fighting for my "refund" which, by the way, is not 100% of what I spent for the product.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/26/2024

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  We verified that the refund through an electronic check amounting to $111.69 was already submitted to your email address *********************** on 03/18/2024. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/14/23 (IR4LEIF*NT14 ORLANDO9 Ref Number 12700829Z985DWQT5 $59.99; 11/14/23 SSLIM99 *NS14 ******* ** Ref Number 12700829Z985784LJ $198.78 12/19/23 SSLIM99*GS19 SUPERSLIMKETO ** $198.78.I have received a total of o3 shipments (3rd charge is unavailable; credit card has been cancelled today. **** Tracking #eVS: **** **** **** **** **** 50 **** Tracking #eVS: **** **** **** **** **** 02 Request Order be cancelled and aforementioned money refunded.

  Business Response

  Date: 02/07/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 bottles of Speedy Keto+ACV gummies through an ad on ********* I was charged $198.78 for the 5 bottles + $59.99 2 bottles of their Cleanse product. I contacted their company to have the Cleanse product removed from my order as I did not order it. I was told that it had already shipped and that I approved this purchase when I was buying the gummies. I never saw a check out screen where all 7 items were listed. I was told I would need to return the product to be refunded. I received all 7 bottles and then tried the gummies for a week. They had no effect. I then called the company and asked to return the product. My order ID# ********** was verified and I was told a that I could return the unopened bottles (6 total) and I would be charged $39.76 for the opened one. They gave me the **** of 36419C5D9DC8. I then mailed the product back on 1/18 by **** with the tracking #**********************.The package arrived on 1/22 back to the company.I called on 1/29 to get an update on my refund and was told that they couldn't refund it yet. I asked to speak to a supervisor and was put on hold 10 times. Then I was told that they could indeed process my refund but it would not be for the full amount but for $159 as they were charging me $60 in restocking fees. I reminded them that I was not informed of this fee when I called to request the return. They could not provide me with where these terms are published and told me that it was in the fine print at time of purchase. I again asked to speak to a supervisor and was then told that they tried to process the refund but it was showing an "error" message. I asked to have someone else try to process the refund as I know that my credit card is in good standing. I was put on hold again and then told that a supervisor wasn't available but I would be put on a call back list and a supervisor would contact me in 24 hours. It has now been *******************************************************

  Business Response

  Date: 02/05/2024

  Hello ***,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  A a one time courtesy, we issued a refund of $258.77 via E-check without the need to return any of our products. Please allow up to 7-10 business days for the e-check to reflect in your email address ********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  Thank you

  
  

  Customer Answer

  Date: 02/08/2024

  I am satisfied with the response of the company but have not received yet the email with my electronic check for a full refund.

  I will keep checking my email daily as the company wrote that it may take 7-10 business days.

  Once I receive the check and can cash it then I will be able to say that this issue is settled.

   

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21226366
  
  I am rejecting this response because: It has now been ****************************************************************************************

  I have checked every day my inbox at ******************* and even looked in my spam inbox but the refund has not been sent.

  I do not understand why this company can not just refund my credit card for the full amount of the payment I made but I am willing to accept an electronic check as well.

  I need this issue resolved as I have already returned their product weeks ago and they are still withholding my refund.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/21/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21226366
  
  I am rejecting this response because this company keeps promising that they will refund me asap but then never sends me any email, echeck, no reversal on my credit card for the charges or even phone call to arrange payment. I would like to request that they respond with a specific date that they are going to either refund my credit card or issue an echeck by email.

  Otherwise, it just feels like empty promises for a refund that they will never send. How many times can they promise that they will refund me and then never send the refund.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/13/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21226366
  
  I am rejecting this response because: I have not received a refund yet and the company has not contacted me since their last notice on March 14th. They wrote that they were checking with their billing department. It seems like one week would be enough to verify if my credit card had been refunded or if an electronic check had been sent and cashed.
  I am patiently waiting for this refund but after 3 months of dealing with this company to return a product and get a simple refund I am growing quite frustrated.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/25/2024

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  We verified that the refund through an electronic check amounting to $258.77 was already submitted to your email address ( *******************) on 03/22/2024. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 03/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I finally received the electronic check with a full refund. 

  Thank you to BBB for your help in negotiating this resolution.
  
  Sincerely,
  
  *****************